Dunkin'

68 Boston St, Salem
(978) 741-8658

Recent Reviews

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Frank Cates

One of the 'better dunks'. They DO give a senior discount. Some others are simply tight fisted. It's an olde saying., look it up.

Atmosphere: 4

Food: 4

Service: 5

Megan Peters

The cashier was rude when I ordered, the floor in the store clearly hadn’t been swept all day, and the bathroom was disgusting. The only toilet paper roll was lying on the ground, and there was trash everywhere. Our orders didn’t take long and the food was good, but will not be returning here

Atmosphere: 1

Food: 5

Service: 2

Emma Jenkins

The Bathroom was absolutely disgusting. trash everywhere It looks like it has never been cleaned. The trash was completely full and overflowing.

Atmosphere: 1

Sara Sepello

Bathrooms were closed, they didnt give us our entire order, we had to go ask for our items two separate times, and the employees were less than professional

Bee

Foods never cooked fully, prices are extremely hiked to the point a small here is more than a LARGE in neighboring dunks, and Employees do not give extras you paid for

Atmosphere: 1

Food: 1

Service: 1

Hector Flores

Walked in today to grab a coffee and use the restroom before heading home, only to be hit with the oldest, laziest excuse in the book—“bathroom out of service.” Let’s be real: that’s just code for “we don’t want customers using it.” Any business that treats visitors like that, especially during Salem’s Halloween season, doesn’t deserve local or tourist support. Poor hospitality, plain and simple. Shame on them.

Dave

Ok Dunkin Donuts

Atmosphere: 3

Food: 3

Service: 3

Desiree Mercado

Came to this location to buy coffee and noticed the employee was by herself. She had a lot of online orders. I decided to try to make it easy for her and download the app to order my coffee. Unfortunately, my phone will not let me I believe management needs to be looked intofor this young lady to be by herself and have to maintain front of the house and back of the house is unacceptable as a food industry manager this is disgusting to have a young lady closing a store by herself I will be making a formal complaint through corporate.

Aida Dhami

we live close by and everytime we order something from here for pickup it either takes forever or gets done wrong. The workers go in the back and don’t come out even if there are customers in there. I placed a pickup order, came in 10 minutes later and i saw no order and no staff behind the counter. I sat and waited for another 5 minutes and nothing. When someone finally came out and i asked them about my order they told me they didn’t see it. last month, we got a chocolate milk, my boyfriend drank it and it was over 10 days expired!! I’ve been avoiding ordering here now for a while because the workers are lazy, rude and do not care about their jobs not one bit. I never write reviews but this place is insane and needs some new management or something ! I’ve never seen a dunkin so terrible in my life.

Atmosphere: 1

Food: 1

Service: 1

Samantha Soucie

I normally don’t have any issues with this location however today the gentleman who made my bfs sandwich was either new or just did not care. He ordered a sausage egg and cheese on an everything bagel, nothing complicated, instead he was given a plain bagel with 2 tops that were both rock hard, cheese wasn’t even melted and everything else was ice cold. The second sandwich after going back in to correct it was 2 everything bagel bottoms this time and still not fully cooked. As I watched him make it he was putting the bagels into the oven with out the egg, meat and cheese, and then proceeding to pull out the egg sausage and cheese slap it on the bagel and hand it to me. At this point we were so annoyed we didn’t bother to go in for a 3rd time. I wasn’t given a receipt for our order but it was also not busy despite it being about 9 930 am. The woman who rung us up was wonderful, made my coffee perfectly. Hopefully this can be used as a training opportunity .

Atmosphere: 3

Food: 1

Service: 3

Janita McNeal

Made my drink perfect tonight! You don't know just how much that matters!! Thank you!

Atmosphere: 5

Food: 5

Service: 5

BETH HAGEN

Hot chocolate was great
Ice coffee was gusting

Food: 2

Ziad Nabbout

Walked in on tuesday night at 6.15 Pm, one guy was there no respect, didn't even look at me or ask what my order was, kept doing what he was doing, cleaning and filling the shelves, waited like 5 minutes and walked away

Service: 1

Sn_charmz

Disgusting service i asked for a sandwich in a muffin 3 times. They proceeded to give me a wrap and ganged up on me saying that i ordered a wrap. In the end the manager gave me my muffins but it was an appalling experience.

Atmosphere: 1

Food: 1

Service: 1

Lenny Noneya

I placed my order 25mins ago i get there and ask for the order they like we dont see any other...mind you i have the receipt they made me late for work this is twice already bad service get on top of your shitt people!! Never ordering from there again!

Atmosphere: 1

Food: 1

Service: 1

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