Dunkin'

201 Canal St, Salem
(978) 744-6935

Recent Reviews

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Sulfurburn Gaming

It's a bit out of my way, but worth it. This is my preferred dunks because they double confirm drive thru orders and have always gotten them right for me. All of them are really nice, as well.

Atmosphere: 5

Food: 5

Service: 5

Tasha M.

February 21, 2025- done giving them my money and any more chances to play with my food! They handed me over another grilled cheese where the cheese wasn't melted and the bread wasn't Toasted. I went back in this time to have them remake it. The manager was in this time and he remade it himself and it's more than clear that he doesn't know how to properly make it either. He put the bread slices in the toaster with the cheese exposed this time slightly burning the cheese...because he did it this way- the bread was not Toasted. He was more concerned about melting the cheese than making it the proper way. At that point I asked for my money back. Food costs too much to play around with people's money to hand garbage! I will not be coming back to this location.

January 7, 2025: This new crew doesn't give a crap about anything. I just ordered a grilled cheese and this is what they gave me....waste of my money. If I wanted a cheese sandwich, that's what I would have asked for. This is now the second time this has happened. I was running late, so I wasn't able to turn around to have them make this right. DO BETTER- DO MUCH BETTER. I was only able to eat the bread because the cheese was like rubber. They're so pressed about pushing the drive thru line in a hurry that you don't even get quality anymore. Stoppee getting the coffee here 3 years because it's always tastes horrible and now they're playing around with people's food.

Cameron

Fast Friendly service & my coffee is ALWAYS made right!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Blend

Normand

Afternoon crew is quick and efficient!!! Order accuracy very important! Everytime I place an order it’s made correctly!!! Love this location!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Loaded Hash Browns, Dunkin' Refreshers, Dunkin' Energy, Bagel, Oatmilk Latte

Francheska Aracena Florentino

Francheska make my Coffee delicious 😋

Atmosphere: 5

Food: 5

Service: 5

Patricia Cabrera

Very kind and fast service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dunkin' Energy

Michelle Vargas

Ruth is very nice

Atmosphere: 5

Food: 5

Service: 5

Emmanuel Lopez

Love the store

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dunkin' Energy, Bagel

D B

On 11/9/2024 at 9:54 AM, Michelle, the cashier at counter, was rude and unprofessional.

I had to leave while my wife finished our order.

She refused to not add bacon to a combo sandwich. (Personal/religious reasons)

Additionally, the hash browns were overcooked and greasy, indicating they had been sitting out and then thrown back in the fryer.

I've been a regular at this location for years, but after this experience, I will take my business elsewhere.

Atmosphere: 1

Food: 1

Service: 1

Angie Alvarez

Staff is always fast with orders. I've never had a mistake on my food or drinks

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Egg and Cheese, Hash Browns

Lauren Smalls

HORRIBLE. I went into the store because the drive through line was so long. Huge mistake. There were only 2 people in front of me but it took TWENTY minutes to get an iced tea. I counted at least 7 people working but only one was doing in store customers. Taking the order and making them (while also making other things). If you go here just wait in the long driveway through line, you could go through twice and it would still be faster than in store.

Maksim Gusarov

Very slow and unprofessional.

Food: 4

Service: 2

Tyrell Moulton

1 person working the register and a old lady and old guy that don't how to order Dunkin like they've never been there before and hogging the register for 30 plus minutes asking stupid questions.

Atmosphere: 1

Food: 1

Service: 1

Nicole xd

I work early and its frustrating when you want an item and it isn’t even made/ready. And you get something of lesser value and they don’t give your money back. Why have it available on the menu if you can’t get it???

Fe Gutierrez

Food wasn’t cooked all the way, ham was still solid cold

Atmosphere: 5

Food: 1

Service: 5

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