Fresh coffee as I waited , young gentleman made the customer a/ is what it all about . Smile and service leave you feeling off. Climbing on my and your mountains that we are all we know.
Atmosphere: 5
Food: 5
Service: 5
Aleah Tillotson
Waited in excess of 20 minutes to get a hot tea. There were only 2 cars in front of me and neither had a large order. When I got to the window and someone did finally come over it was with an iced tea so I waited even longer. When I left and drank my tea it had no sugar although I requested extra. I wasn't given a receipt so no way to give a review directly but really worst experience at a dunks ever. Never again!
Service: 1
tharien guzman
Literal plastic in my sandwich
Atmosphere: 4
Food: 1
Service: 4
J'Anna Curtis
I normally enjoy Dunkin’ but this location was beyond disappointing. My boyfriend went inside craving something simple and was shocked at how poorly he was treated. Upon entering he was not greeted and was immediately told he could only get coffee. Meanwhile a white woman in the drive thru was able to place a full order without issue. He even noted that the store still had 30 minutes until closing so this excuse does not hold up. It felt more like discrimination than a closing time policy.
On top of that the environment was filthy. Dirty gloves were left out on the counter the paper they used was brown and looked like it had been recycled over and over nothing was covered and there were flies buzzing around. The tables and counters were sticky spills had not been cleaned up and it was just unhygienic overall.
The person who took his order an Asian man acted as if my boyfriend was not even worthy of being served. That kind of treatment is unacceptable anywhere let alone a chain as popular as Dunkin’. Honestly I am glad he was not served in a place that unclean and unprofessional. We go to Dunkin’ often and have never had an experience this bad.
This location needs serious attention. Disrespectful service combined with unsanitary conditions is not how you run a business.
Jonathan Allen
Please teach your employee that light means regular - 1. My past 3 trips here the person taking orders doesn't know what light cream/sugar means. I get larges with 1 sugar 2 creams, 3 creams 1 sugar, and 1 cream 1 sugar.
Julia Cooper (Gamma Phi)
Walk-up or drive-through. I was surprised by that and was really hoping to go INSIDE and order. I had to wait a while because the guy before me was just talking to people in there and we had no time, so we just drove through. Not what I'd expect at a DD.
Atmosphere: 1
Food: 1
Service: 3
Lacey
The way they run their walk up window needs to change. They need to have a device that catches everything we order before they go and make it. I had to keep saying my order over and over again and they still somehow messed it up. My cousin asked for 1 (key word 1. and they even asked how many wraps and we most definitely said 1 )bacon egg and cheese wake up wrap and i asked for chipotle loaded hash browns which are hash browns that come in a little cup with chipotle sauce. They gave us TWO wake up wraps, one with bacon egg and cheese and on with hash browns and chipotle sauce. like what. And when we ordered our drinks we were trying to say extra caramel but he walked away before we finished what we were trying to say.
Atmosphere: 1
Food: 5
Service: 1
William Brooks
The staff are much better this past year 2025- the line seems to move pretty fast. The issue with this location is the quality of the product. For example the Cold Brew here is not good. It’s either not brewed correctly or they’re just selling ice coffee posed as CB. Also, pretty sure they sell old pastries. The coffee rolls are never fresh.
Atmosphere: 4
Food: 1
Service: 4
Drew Wilson
I’ve been here like 3 times and they always give my iced coffee not cold brew like I ordered.
Horrible customer service and young kid doesn’t know how to make coffee
Sulfurburn Gaming
They don't speak English so they mess up orders ALL the time.
Atmosphere: 1
Food: 3
Service: 1
Scenic28508887122
Dunkin Donuts 429 Highland Ave has the best donuts and breakfast specials. Our granddaughter loves the Hash Browns with bacon yumm! Special thanks for our server Radames who was especially kind to us. And thanks to all of you for the great year all of you gave us at this Dunkin. We wish you all a great and blessed Christmas for God has blessed you and us in His love by sending His Son Jesus to die for your and our sins on the cross! John 3:16
Ana German
Went to open up my coffee to drink it and noticed all the clumps of rotten creamer in my coffee. Its floating around everywhere. I Cant even drink it.
Fresh coffee as I waited , young gentleman made the customer a/ is what it all about . Smile and service leave you feeling off. Climbing on my and your mountains that we are all we know.
Atmosphere: 5
Food: 5
Service: 5
Waited in excess of 20 minutes to get a hot tea. There were only 2 cars in front of me and neither had a large order. When I got to the window and someone did finally come over it was with an iced tea so I waited even longer. When I left and drank my tea it had no sugar although I requested extra. I wasn't given a receipt so no way to give a review directly but really worst experience at a dunks ever. Never again!
Service: 1
Literal plastic in my sandwich
Atmosphere: 4
Food: 1
Service: 4
I normally enjoy Dunkin’ but this location was beyond disappointing. My boyfriend went inside craving something simple and was shocked at how poorly he was treated. Upon entering he was not greeted and was immediately told he could only get coffee. Meanwhile a white woman in the drive thru was able to place a full order without issue. He even noted that the store still had 30 minutes until closing so this excuse does not hold up. It felt more like discrimination than a closing time policy.
On top of that the environment was filthy. Dirty gloves were left out on the counter the paper they used was brown and looked like it had been recycled over and over nothing was covered and there were flies buzzing around. The tables and counters were sticky spills had not been cleaned up and it was just unhygienic overall.
The person who took his order an Asian man acted as if my boyfriend was not even worthy of being served. That kind of treatment is unacceptable anywhere let alone a chain as popular as Dunkin’. Honestly I am glad he was not served in a place that unclean and unprofessional. We go to Dunkin’ often and have never had an experience this bad.
This location needs serious attention. Disrespectful service combined with unsanitary conditions is not how you run a business.
Please teach your employee that light means regular - 1. My past 3 trips here the person taking orders doesn't know what light cream/sugar means. I get larges with 1 sugar 2 creams, 3 creams 1 sugar, and 1 cream 1 sugar.
Walk-up or drive-through. I was surprised by that and was really hoping to go INSIDE and order. I had to wait a while because the guy before me was just talking to people in there and we had no time, so we just drove through. Not what I'd expect at a DD.
Atmosphere: 1
Food: 1
Service: 3
The way they run their walk up window needs to change. They need to have a device that catches everything we order before they go and make it. I had to keep saying my order over and over again and they still somehow messed it up. My cousin asked for 1 (key word 1. and they even asked how many wraps and we most definitely said 1 )bacon egg and cheese wake up wrap and i asked for chipotle loaded hash browns which are hash browns that come in a little cup with chipotle sauce. They gave us TWO wake up wraps, one with bacon egg and cheese and on with hash browns and chipotle sauce. like what. And when we ordered our drinks we were trying to say extra caramel but he walked away before we finished what we were trying to say.
Atmosphere: 1
Food: 5
Service: 1
The staff are much better this past year 2025- the line seems to move pretty fast. The issue with this location is the quality of the product. For example the Cold Brew here is not good. It’s either not brewed correctly or they’re just selling ice coffee posed as CB. Also, pretty sure they sell old pastries. The coffee rolls are never fresh.
Atmosphere: 4
Food: 1
Service: 4
I’ve been here like 3 times and they always give my iced coffee not cold brew like I ordered.
Food: 1
Service: 4
Can’t even make coffee.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great taste and aroma. Decent place
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service and young kid doesn’t know how to make coffee
They don't speak English so they mess up orders ALL the time.
Atmosphere: 1
Food: 3
Service: 1
Dunkin Donuts 429 Highland Ave has the best donuts and breakfast specials. Our granddaughter loves the Hash Browns with bacon yumm! Special thanks for our server Radames who was especially kind to us. And thanks to all of you for the great year all of you gave us at this Dunkin. We wish you all a great and blessed Christmas for God has blessed you and us in His love by sending His Son Jesus to die for your and our sins on the cross! John 3:16
Went to open up my coffee to drink it and noticed all the clumps of rotten creamer in my coffee. Its floating around everywhere. I Cant even drink it.
Food: 1
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