This location has reached a level of incompetence that I honestly can’t ignore anymore. I ordered two hot macchiatos through the app, extremely simple, and was handed two iced macchiatos, both made completely wrong. This isn’t a one-time mistake either; this happens constantly at this store.
It’s beyond frustrating at this point. The staff consistently fails to read the order, follow basic instructions, or deliver what was actually purchased. If a customer can’t trust that their order will be made correctly, what’s the point of using the app or even coming here?
Management seriously needs to step in, retrain the team, and fix whatever is going on, because the quality and accuracy here are absolutely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Jorge Duarte
This location always get my order wrong!! Then to get your money back or have it fixed is such a hassle I rather not even come back!!!
Atmosphere: 1
Food: 1
Service: 1
drew
Can’t event get a simple order correct, so poorly managed.
Atmosphere: 1
Food: 1
Service: 1
Andris P.
Wait time at least 20min
Darlene Fraticelli
I had to call out to make my order because nobody attending cash register fries were cold no refills on soda and is not the first time this happens when I come to this location
Atmosphere: 5
Food: 3
Service: 3
Brian Moyer
Lose the ordering kiosks. Let me talk to a person.
Jeramie Johnson
Worst experience ever for any food experience I have had. shown the receipt, we waited another 15 minutes for the drink. Employee eating fries from to go bags while assisting the counter.
Atmosphere: 1
Food: 2
Service: 1
Jennyba Rodriguez
The place was very dirty and there was trash on almodt every table very sad how the employees dont even take orders on the register but the place it’s so dirty and there was manager was rude
Atmosphere: 1
Food: 4
Service: 1
Mandos
The place was filthy all the trash cans full to the top In the bathroom all dirty not even soap on the dispensers and the manager refusing to refill a soda when per Policy you cannot refuse refill for soft drinks unacceptable how dirty is this Mcdonalds
Atmosphere: 1
Food: 4
Service: 2
Thomas Popeo
Ordered a big mac. Didnt know bread could be that hard. No way they didnt notice it was stale. Unedible. Never going there again
I have NEVER met such rude and ignorant staff as I’ve met at this McDonald’s location!! ALWAYS IGNORANT!! TERRIBLE CUSTOMER SERVICE!! The funniest part when they talk about you in Spanish and about wanting to spit in your food (think you don’t understand😂). They better hope they did nothing to my order because that was for my children and nephew…every single interaction with the people for the past 2 years living in Salem has sucked!! Rushing you to make your order and then Messing up the order and not wanting to fix it haha even better…then at the 2nd window the Dominican dude purposely laughed and was holding my order not wanting to give it to me. TRASH. Save yourself the trip. Go elsewhere… I’m wondering if the Lietz family still owns this location because they are wonderful people and to have these staff representing them will drive it into the ground. DO BETTER PEOPLE
Atmosphere: 1
Food: 1
Service: 1
MARILU LOPEZ
In that place there are some employees who ignore you. When one arrives they look at you and continue as if they hadn't seen you. There are many people waiting in line and all you can hear is the laughter of the employees. They leave you waiting for a long time and in the end they give you the food with things missing. And the employees speak badly to the customers.
Atmosphere: 1
Food: 2
Service: 1
Natalia Perlova
they didn't give me the chicken nuggets in my order, that i paid for. I did not bother to go back for it, but SLOPPY service.
Atmosphere: 3
Food: 3
Service: 1
Vivian Orlando
They don't speak English and are rude pretty sure every McDonald's you go to is the same in every way I just posted
This location has reached a level of incompetence that I honestly can’t ignore anymore. I ordered two hot macchiatos through the app, extremely simple,
and was handed two iced macchiatos, both made completely wrong. This isn’t a one-time mistake either; this happens constantly at this store.
It’s beyond frustrating at this point. The staff consistently fails to read the order, follow basic instructions, or deliver what was actually purchased. If a customer can’t trust that their order will be made correctly, what’s the point of using the app or even coming here?
Management seriously needs to step in, retrain the team, and fix whatever is going on, because the quality and accuracy here are absolutely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
This location always get my order wrong!! Then to get your money back or have it fixed is such a hassle I rather not even come back!!!
Atmosphere: 1
Food: 1
Service: 1
Can’t event get a simple order correct, so poorly managed.
Atmosphere: 1
Food: 1
Service: 1
Wait time at least 20min
I had to call out to make my order because nobody attending cash register fries were cold no refills on soda and is not the first time this happens when I come to this location
Atmosphere: 5
Food: 3
Service: 3
Lose the ordering kiosks. Let me talk to a person.
Worst experience ever for any food experience I have had.
shown the receipt, we waited another 15 minutes for the drink.
Employee eating fries from to go bags while assisting the counter.
Atmosphere: 1
Food: 2
Service: 1
The place was very dirty and there was trash on almodt every table very sad how the employees dont even take orders on the register but the place it’s so dirty and there was manager was rude
Atmosphere: 1
Food: 4
Service: 1
The place was filthy all the trash cans full to the top
In the bathroom all dirty not even soap on the dispensers and the manager refusing to refill a soda when per Policy you cannot refuse refill for soft drinks unacceptable how dirty is this Mcdonalds
Atmosphere: 1
Food: 4
Service: 2
Ordered a big mac. Didnt know bread could be that hard. No way they didnt notice it was stale. Unedible. Never going there again
Food: 1
Restaurantji Recommends
I have NEVER met such rude and ignorant staff as I’ve met at this McDonald’s location!! ALWAYS IGNORANT!! TERRIBLE CUSTOMER SERVICE!! The funniest part when they talk about you in Spanish and about wanting to spit in your food (think you don’t understand😂). They better hope they did nothing to my order because that was for my children and nephew…every single interaction with the people for the past 2 years living in Salem has sucked!! Rushing you to make your order and then Messing up the order and not wanting to fix it haha even better…then at the 2nd window the Dominican dude purposely laughed and was holding my order not wanting to give it to me. TRASH. Save yourself the trip. Go elsewhere… I’m wondering if the Lietz family still owns this location because they are wonderful people and to have these staff representing them will drive it into the ground. DO BETTER PEOPLE
Atmosphere: 1
Food: 1
Service: 1
In that place there are some employees who ignore you. When one arrives they look at you and continue as if they hadn't seen you. There are many people waiting in line and all you can hear is the laughter of the employees. They leave you waiting for a long time and in the end they give you the food with things missing. And the employees speak badly to the customers.
Atmosphere: 1
Food: 2
Service: 1
they didn't give me the chicken nuggets in my order, that i paid for. I did not bother to go back for it, but SLOPPY service.
Atmosphere: 3
Food: 3
Service: 1
They don't speak English and are rude pretty sure every McDonald's you go to is the same in every way I just posted
Atmosphere: 1
Food: 1
Service: 1
This located repeatedly hands out the wrong food.
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