Ordered two Philly cheese steak sandwiches from Salem Subway. When they arrived one sandwich was wrapped tight and the other the ends were open. I took two bites then pulled a white hair from my mouth. I opened the sandwich and found another hair. I disposed the sand which and texted them i sent a text to subway ecplaining what had happened
avinash
Ordered two veggie subs. Quantity of veggies and sauce were very less ( sauce was next to nothing). Very disappointed.
Scott G
Great customer service, clean store and Great food.
Atmosphere: 4
Food: 5
Service: 5
Zak “Zakbg” Bg
Ordered steak Philly regular one, the portion of meat in the sandwich was ridiculous, I don’t recommend
Sarah Hemingway
Great same guy everytime I go!
Atmosphere: 5
Food: 5
Service: 5
patel Dhruv
The ingredients' quality seemed inconsistent. The bread felt stale, and the vegetables did not seem fresh compared to other Subway locations. never again.
Food: 1
Service: 1
Meet Patel
This is subway giving wrong order every time and when I asked them to this is wrong order they argued that we don’t that’s why we make .
Jose Alicea
The food is made without love and care. The service from employees is horrible. I don't recommend this place at all.
Atmosphere: 4
Food: 2
Service: 1
Harmoni White
Uber Eats- Driver was great. The food not so much.. there was NOTHING inside these subs!! Almost $40 for 3 subs and it was all sub roll.. so angry, never again.
Today I was so in the mood for a Sunday sandwich! What a disappointment. This location made the worst of the worst sandwich today! Ugh! Ruined my entire day! 😒
Atmosphere: 3
Food: 1
Service: 5
dhanvi kasula
I rarely leave reviews, but I felt like I needed to share my experience because it was honestly one of the worst visits I’ve ever had to a Subway. From the moment I walked in, things just felt off—but I decided to give it a chance. Big mistake.
I very clearly told the staff exactly what I wanted on my sandwich. I wasn’t asking for anything complicated—just the basics, and I even repeated myself politely to make sure everything was understood. Still, when I got to the end of the line and looked at my sandwich, I was shocked. It was like they completely ignored every single thing I said. I asked for multiple toppings, and not only did they forget half of them, but the ones they did include were put in the tiniest amounts possible. When I say “tiny,” I’m not exaggerating. It was almost laughable—like one sliver of tomato, two shreds of lettuce, and the faintest trace of sauce. I’ve seen more toppings on a sample sandwich.
As if that wasn’t already frustrating, the bread was incredibly stale. I don’t know how long it had been sitting out, but it was tough, dry, and had absolutely no freshness to it. You know how Subway is supposed to be known for that soft, fresh bread smell? Yeah, this was the exact opposite. It was like chewing cardboard.
The worst part was that when I tried to politely mention that the sandwich wasn’t right, the staff just kind of stared at me like I was being unreasonable. No apology, no offer to fix it—just a shrug and a “that’s how we do it here.” If that’s how they do it, I’m never going back.
I left the store genuinely irritated and still hungry because I couldn’t even finish the sandwich. It was that bad. I’ve had Subway at many different locations and usually it’s decent, but this one completely ruined my trust in the brand. I don’t expect gourmet quality from a fast food place, but I do expect basic listening skills, edible bread, and at least a little care when making my food. None of that happened here.
If I could give zero stars, I would. Save your money and your appetite and go elsewhere
Atmosphere: 1
Food: 1
Service: 1
Muthu Bala
Rude guy at the counter. No swiss cheese?!
Shane Campbell
Lowkey rude. Omg it smells so bad it there 🚿🧼❌ They get the order more times then correct
Atmosphere: 1
Food: 2
Service: 2
Elizabeth S
I live in Florida. I received a notification for a purchase. Turns out someone hacked my Subway account and made a purchase for a sandwich. Within 5 minutes of the online order I called the store to let them know, and was told because they made the food, they would not cancel or refund me because it would waste their food. Even though it was funds stolen from me.
Cant contact Subway customer service directly so I had to email them.
My bank can't do anything because the transaction has not yet posted.
As a single pregnant mother with two children, I am flabbergasted how a company can throw their hands up in the air and just say "Sorry about your luck."
I ordered a sandwich.
Atmosphere: 5
Food: 5
Service: 5
Ordered two Philly cheese steak sandwiches from Salem Subway. When they arrived one sandwich was wrapped tight and the other the ends were open. I took two bites then pulled a white hair from my mouth. I opened the sandwich and found another hair. I disposed the sand which and texted them i sent a text to subway ecplaining what had happened
Ordered two veggie subs. Quantity of veggies and sauce were very less ( sauce was next to nothing). Very disappointed.
Great customer service, clean store and Great food.
Atmosphere: 4
Food: 5
Service: 5
Ordered steak Philly regular one, the portion of meat in the sandwich was ridiculous, I don’t recommend
Great same guy everytime I go!
Atmosphere: 5
Food: 5
Service: 5
The ingredients' quality seemed inconsistent. The bread felt stale, and the vegetables did not seem fresh compared to other Subway locations. never again.
Food: 1
Service: 1
This is subway giving wrong order every time and when I asked them to this is wrong order they argued that we don’t that’s why we make .
The food is made without love and care. The service from employees is horrible. I don't recommend this place at all.
Atmosphere: 4
Food: 2
Service: 1
Uber Eats- Driver was great. The food not so much.. there was NOTHING inside these subs!! Almost $40 for 3 subs and it was all sub roll.. so angry, never again.
Food: 1
Restaurantji Recommends
Today I was so in the mood for a Sunday sandwich!
What a disappointment. This location made the worst of the worst sandwich today!
Ugh! Ruined my entire day! 😒
Atmosphere: 3
Food: 1
Service: 5
I rarely leave reviews, but I felt like I needed to share my experience because it was honestly one of the worst visits I’ve ever had to a Subway. From the moment I walked in, things just felt off—but I decided to give it a chance. Big mistake.
I very clearly told the staff exactly what I wanted on my sandwich. I wasn’t asking for anything complicated—just the basics, and I even repeated myself politely to make sure everything was understood. Still, when I got to the end of the line and looked at my sandwich, I was shocked. It was like they completely ignored every single thing I said. I asked for multiple toppings, and not only did they forget half of them, but the ones they did include were put in the tiniest amounts possible. When I say “tiny,” I’m not exaggerating. It was almost laughable—like one sliver of tomato, two shreds of lettuce, and the faintest trace of sauce. I’ve seen more toppings on a sample sandwich.
As if that wasn’t already frustrating, the bread was incredibly stale. I don’t know how long it had been sitting out, but it was tough, dry, and had absolutely no freshness to it. You know how Subway is supposed to be known for that soft, fresh bread smell? Yeah, this was the exact opposite. It was like chewing cardboard.
The worst part was that when I tried to politely mention that the sandwich wasn’t right, the staff just kind of stared at me like I was being unreasonable. No apology, no offer to fix it—just a shrug and a “that’s how we do it here.” If that’s how they do it, I’m never going back.
I left the store genuinely irritated and still hungry because I couldn’t even finish the sandwich. It was that bad. I’ve had Subway at many different locations and usually it’s decent, but this one completely ruined my trust in the brand. I don’t expect gourmet quality from a fast food place, but I do expect basic listening skills, edible bread, and at least a little care when making my food. None of that happened here.
If I could give zero stars, I would. Save your money and your appetite and go elsewhere
Atmosphere: 1
Food: 1
Service: 1
Rude guy at the counter. No swiss cheese?!
Lowkey rude.
Omg it smells so bad it there 🚿🧼❌
They get the order more times then correct
Atmosphere: 1
Food: 2
Service: 2
I live in Florida. I received a notification for a purchase. Turns out someone hacked my Subway account and made a purchase for a sandwich. Within 5 minutes of the online order I called the store to let them know, and was told because they made the food, they would not cancel or refund me because it would waste their food. Even though it was funds stolen from me.
Cant contact Subway customer service directly so I had to email them.
My bank can't do anything because the transaction has not yet posted.
As a single pregnant mother with two children, I am flabbergasted how a company can throw their hands up in the air and just say "Sorry about your luck."
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