West End Pub
16 State St, Shelburne Falls
(413) 625-6216
Recent Reviews
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We LOVE this place. It feels like the early 2000s, somehow--though it's not quite that old. It's fun to be seated so close to other people--we always end up chatting with another couple. They took our beloved steak frites off the menu, but they still make it for us anyway--thank you! We love to look out the window while drinking negronis out of fun glasses.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Steak Frites
A Favorite of ours! Pretty location on the water... quaint, beautiful New England small town... lots of charming shops close by.. food and drinks WAY Above-average!!!
Atmosphere: 5
Food: 5
Service: 5
The food was delicious!
Atmosphere: 5
Food: 5
Service: 5
We had reservations for 9.20.25 for 5 pm. They were kind enough to seat us early even though our entire party was not there. That's where the it ends. When placing our drink order, I asked if they had something specific, to which our server said yes, he came back several minutes later and said they didn't have what I asked for, he suggested an alternative to which I agreed to. Again, several minutes later, he returned and said they didn't have that either. Not off to a good start, but ok. When we FINALLY got our drink order, 2 of the people with me had fruit flies in their drinks, I kid you not. After waiting about 15 mins. for our server to return, ( we had not ordered yet ) we let him know, he apologized and took them back. I would say another 15-20 minutes had passed and he came to take our dinner order and we asked about the drinks and he said, they are washing the glasses. WHAT??!! We couldn't have fresh ones? He didn't have an answer. So now we are about to order dinner, they had steak gorgonzola for a special, so we ordered 2, well guess what....10 minutes later he returned and said they only had 1steak left! This can't be real. The hits just keep on coming. So alas we get one and the other person just got a steak salad. Complete let down. We got what was left of our food wrapped up to go and he asked if we wanted desert we said no, just the check. ANOTHER 15-20 minutes went by and he came back and asked if we were all set, well no because we still hadn't received the check. Upon his return we looked at the check and the 2 fruit fly drinks were on there. Now we did re-order them without the flies but I was surprised to see that we were still charged. When asked he said, well you still got your drinks. OK, you are right Skippy we did. I am not one to expect things for free HOWEVER, I have been in the customer service industry for over 30 years and I would have absolutely done everything I could have to make things right especially given we hit a bump at almost every turn. The server was pleasant enough I will give him that. But suffice to say, this was an abysmal experience. It was not my first time here, but it will absolutely be my last.
Atmosphere: 3
Food: 3
Service: 1
I live 80 miles away and wanted to see the Bridge Of Flowers.I was pleasantly surprised to see people sitting out on the porch overlooking the bridge.I went in and was seated and waited on immediately. I had the breakfast burger and fries which were both cooked perfectly for me.It was delicious and welcome.
Atmosphere: 5
Food: 5
Service: 5
This is my Fav place to eat in town!
Atmosphere: 5
Food: 5
Service: 5
After visiting the Bridge of Flowers on a gorgeous late summer day, my friend and I decided to try the West End Pub. We had to wait half an hour for a table (though one table we had seen remained open that entire time). But okay. Came back and were seated on the side of the porch, which was fine. Server gave us menus and water. After we ordered it took one hour to get our food. I ordered chicken parmesan and my friend ordered a Mediterranean pasta dinner. Mine was $21 for a plate of linguine (not cooked enough) with pasta water on the bottom of the dish, a layer of sauce, a slice of chicken (not really a 'chicken breast' but obviously from a frozen stack) and some cheese on top. Yuck. For $21 I'd expect a better and more cohesive dish.
My friend's dinner looked 'okay' but again the price was $2 less than mine for the same pasta and some olives, spinach, and tomatoes. The next fill up of water was lukewarm.
No sides or salads with the entre. Well except for the garlic focaccia which was actually the best part of the meal.
To get to the restroom, I walked through the kitchen and down stairs; the bathroom did not smell good. And it's right off the kitchen. The kitchen was full of what looked like very young adults or teens. No 'chef' in view.
The lemon cake dessert was good and probably brought in.
Overall, very disappointing. I don't eat out often and this meal would have been crummy at half the price. It's a shame because it is situated on a beautiful spot next to the Bridge of Flowers and right on the river.
Do better West End Pub.
Atmosphere: 1
Food: 1
Service: 1
Wonderful!! I want to give food 5 stars just for the seafood stew. It was hands down the best I’ve ever had and I will most definitely be back for more.
My mother took my husband and I here as newlyweds. He’s never been. The atmosphere and our waitress were both spectacular. I called early in the day to reserve a table next to the window to which they said they couldn’t promise but would write and note and they honored our request. Which I thought was very kind.
Again the soup was an absolute highlight. I’m glad I don’t live closer because I would be eating it all the time. The drinks were yummy, creative and so affordable. In fact the whole menu is very affordable. We had the Athena pasta it was cooked well and there was a nice amount of vegetables but it was very bland and lacked flavor even with Kalamata olives. My husband had the veggie burger, it was very dry with zero sauce and also lacked flavor. However, his side of broccoli slaw was delicious. My mother had something like a shrimp scampi, again bland and also very oily. However the shrimp were cooked perfectly.
Overall not super impressed by our entrees but I’d come back a million times for the soup and atmosphere.
Atmosphere: 5
Food: 3
Service: 5
Staff was very friendly, food was great & didn't take very long to get and the views were great! We got seated in front of the windows looking out at the Bridge of Flowers.
Atmosphere: 5
Food: 5
Service: 5
Lunch on the water. Cozy. Best broccoli slaw I've ever had!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great food and beautiful location. Sit in the window if you can!
Atmosphere: 5
Food: 5
Service: 4
I ordered a Caesar salad with shrimp for take out. It was the most tasty Caesar salad I have ever had. There is something amazing about their dressing. Yum.
Atmosphere: 5
Food: 5
Service: 5
My daughter took me to West End Pub for Mother's Day and yes the food was wonderful and yes the view was beautiful but I really cannot say enough about the young lady that was assigned to our table. My daughter is my oldest, 25, with my grandson who is 8 months as well as my youngest who is 4. Our server was incredibly attentive and everything she did made it easier for us to dine out with 2 young children. From the cup of water with a lid to the plain pasta with a side of sauce and cheese to the extra napkins and quickly removing empty plates so little hands couldn't grab them. We were even seated discretely for nursing. I was sure to compliment her but didn't want to awkwardly ask for her name. It's hard going out with littles. This young lady was a blessing. The hand drawn cartoons on our take out lids were definitely a happy bonus.
Nice traditional pub-style restaurant in a great location in the middle of town and looking out over the river. They can get very busy (wait for a table was over an hour on a Friday night) but three of us managed to sit around the small bar area and it worked out fine. Good-quality pub food with some interesting twists, and we enjoyed everything we ordered. Definitely will return next time I'm in town.
Atmosphere: 5
Food: 5
Service: 5
This has been my favorite local place for at least 12 years. The menu has something for everyone even if you don’t know what you want. The staff is attentive, the chef makes the best burgers in Franklin county, and the drinks are fantastic. If you want a great locals vibe, this is the place for you!
Atmosphere: 5
Food: 5
Service: 5
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