I went in yesterday 3/28/25 to ask if they had limited seating times. I waited at the counter and saw 3 baristas, two with their backs to me at the espresso machine. The 3rd barista with braids comes from the side doorway and asks if she can help me. I ask her the question, and she looked confused. I figured she didn’t hear me. As I proceeded to repeat my question she cuts me off with “You can’t drink that here! We charge you to eat here.” I responded “Ok, of course. You have to be a paying customer to sit here. I just want to know if there is a time limit on seating?” She kept on and on about me needing to change my cup and pay to eat there. As she pointed at my coffee cup from another cafe. Very embarrassing and unnecessary! I was taken aback. Like, what?? Did I ask you that? And what makes you think I’m not going to pay? Well now I’m NOT. How disgusting, incompetent and rude! I said thank you and left. CN you NEED to check in with your teams. I find it interesting that you open stores in affluent communities with majority working professionals, yet you employ people with less than savory attitudes. You already don’t make them wear name tags, so there goes the accountability factor. For the prices you charge, you should be hiring people that have exceptional awareness and decency. Make sure their people skills are up to par as well.
Atmosphere: 2
Service: 1
Bler Coli
I’ve been a loyal customer at Caffè Nero for years, but my recent experience was extremely disappointing ( 3/26/2025 at 2:40 pm) The staff left the door open to dry the floor, leaving customers shivering in the cold. When several of us tried to close it, some of the coffee makers behind the counter repeatedly reopened it without apologizing, forcing us to leave. The situation worsened when I asked one of the employees to mark my coffee card for the day’s coffee. Not only did she push my hand—an entirely unacceptable action—but I also noticed three others laughing at the situation. When I later inquired about their names for feedback, a young Spanish-speaking employee rudely refused to provide her name, stating, “I don’t want to give you my name.”
This kind of behavior and lack of customer care is unacceptable. I will no longer be visiting this location, and I cannot recommend it to others.
I have been to many of the Caffé Nero locations but I found this one to be the cleanest. It had glass walls and a cozy interior that made good use of space. It houses just as much people as a typical location and for bathrooms they have 2 singles.
The coffee was very bold and flavorful which was a pleasant surprise. The cold brews here pack more caffeine than Starbucks and I always order mine without ice.
As of customer service, that was great too. I accidentally spilled some coffee on myself because I did not properly secure the lid. The barista kindly filled my cup with what I had spilled and it was quite memorable for me.
FYI, it's in an area meant for pedestrians so parking is not far away but not directly at the cafe either.
Atmosphere: 5
Food: 5
Service: 5
Dan Carnevale
Bathrooms are always soaking wet and gross.
Food is fine, coffee is fine, employees are friendly. The space itself is quite nice . I enjoy working here.
Atmosphere: 4
Food: 4
Service: 4
Abdelaziz Al Mulla
Café Nero has good coffee, just like the other branches I’ve been to. Their soft and iced coffee are both really nice, and the quality is always consistent. It’s not my first go-to, but I like stopping by for a quick cup of coffee and a Madeleine.
The place is small, and most of the time, there isn’t much space to sit, but it’s still a nice spot when I just need something on the go. The service is smooth, and the staff are easy to deal with, so overall, it’s a good, reliable option.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Butter Madeleine
Zarii Parra
Just a corp cafe. Not a people or community place.
Atmosphere: 3
Food: 2
Service: 1
Yuri
Cozy coffee shop in the trendy Assembly Row offering multiple pastries and delicious drinks. Service was good and there are different seating arrangements.
Atmosphere: 5
Food: 5
Service: 5
linda
Reliable good coffee with plenty of seating to catch up with friends or enjoy a book.
Atmosphere: 5
Food: 5
Service: 5
J Bennett
Food and drinks were very good quality. We got a hot chocolate (a bit small for the price), decaf americano, white chocolate latte, flat white, pain au chocolat, and cinnamon bun. The total price was a bit high, but honestly as expected at such a place. Staff was very friendly and helpful and the wait for the food and drinks was reasonable.
I’ve had a bad experience visiting this caffe Nero in assembly row ,, one of the staff members during the afternoon had headphones on her, and acted so rude to me just because I asked for napkins that wasn’t placed on the supply stand ,
Atmosphere: 2
Food: 4
Service: 1
Darcy D
Had a delicious cup of hot chocolate made with almond milk here. Perfect for a cold night! The service was excellent and the shop was quaint. Plenty of seating. Pastries and sandwiches are also available as well as coffee. If I had been in town longer, I would have visited the place again.
Vegetarian options: Several non-dairy milk options are offered.
Service: 5
Bryan Phillips
The staff is rather rude and there is never any seating because so many groups just hang out and loud and rude, the staff seem to never clean always trash and dishes left all around worst Nero in
Atmosphere: 1
Food: 2
Service: 1
ECP Vietnam
Nero Cafe is a gem for coffee lovers and those seeking a cozy spot to relax or work. I stumbled upon this lovely cafe after wandering around shopping for sportswear at the Columbia store, and it turned out to be a delightful find.
The cafe boasts a beautiful, thoughtfully arranged interior that makes it inviting for various occasions—whether you're here to read a book, work on your laptop, or simply grab a coffee to go.
The atmosphere is delightful. I visited on a sunny yet cold day, and the warm ambiance inside was incredibly comforting. The soft background music added a soothing touch, making the entire experience even more enjoyable.
As for the coffee, it’s top-notch—rich, flavorful, and clearly made with care. Nero Cafe has certainly become one of my favorite spots to unwind or get some work done. Highly recommended!
I went in yesterday 3/28/25 to ask if they had limited seating times. I waited at the counter and saw 3 baristas, two with their backs to me at the espresso machine. The 3rd barista with braids comes from the side doorway and asks if she can help me. I ask her the question, and she looked confused. I figured she didn’t hear me. As I proceeded to repeat my question she cuts me off with “You can’t drink that here! We charge you to eat here.” I responded “Ok, of course. You have to be a paying customer to sit here. I just want to know if there is a time limit on seating?” She kept on and on about me needing to change my cup and pay to eat there. As she pointed at my coffee cup from another cafe. Very embarrassing and unnecessary! I was taken aback. Like, what?? Did I ask you that? And what makes you think I’m not going to pay? Well now I’m NOT. How disgusting, incompetent and rude! I said thank you and left. CN you NEED to check in with your teams. I find it interesting that you open stores in affluent communities with majority working professionals, yet you employ people with less than savory attitudes. You already don’t make them wear name tags, so there goes the accountability factor. For the prices you charge, you should be hiring people that have exceptional awareness and decency. Make sure their people skills are up to par as well.
Atmosphere: 2
Service: 1
I’ve been a loyal customer at Caffè Nero for years, but my recent experience was extremely disappointing ( 3/26/2025 at 2:40 pm) The staff left the door open to dry the floor, leaving customers shivering in the cold. When several of us tried to close it, some of the coffee makers behind the counter repeatedly reopened it without apologizing, forcing us to leave.
The situation worsened when I asked one of the employees to mark my coffee card for the day’s coffee. Not only did she push my hand—an entirely unacceptable action—but I also noticed three others laughing at the situation. When I later inquired about their names for feedback, a young Spanish-speaking employee rudely refused to provide her name, stating, “I don’t want to give you my name.”
This kind of behavior and lack of customer care is unacceptable. I will no longer be visiting this location, and I cannot recommend it to others.
Atmosphere: 1
Food: 2
Service: 1
Vanilla Latte - prepared appropriately, ambient atmosphere
Atmosphere: 5
Food: 5
Service: 5
I have been to many of the Caffé Nero locations but I found this one to be the cleanest. It had glass walls and a cozy interior that made good use of space. It houses just as much people as a typical location and for bathrooms they have 2 singles.
The coffee was very bold and flavorful which was a pleasant surprise. The cold brews here pack more caffeine than Starbucks and I always order mine without ice.
As of customer service, that was great too. I accidentally spilled some coffee on myself because I did not properly secure the lid. The barista kindly filled my cup with what I had spilled and it was quite memorable for me.
FYI, it's in an area meant for pedestrians so parking is not far away but not directly at the cafe either.
Atmosphere: 5
Food: 5
Service: 5
Bathrooms are always soaking wet and gross.
Food is fine, coffee is fine, employees are friendly. The space itself is quite nice . I enjoy working here.
Atmosphere: 4
Food: 4
Service: 4
Café Nero has good coffee, just like the other branches I’ve been to. Their soft and iced coffee are both really nice, and the quality is always consistent. It’s not my first go-to, but I like stopping by for a quick cup of coffee and a Madeleine.
The place is small, and most of the time, there isn’t much space to sit, but it’s still a nice spot when I just need something on the go. The service is smooth, and the staff are easy to deal with, so overall, it’s a good, reliable option.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Butter Madeleine
Just a corp cafe. Not a people or community place.
Atmosphere: 3
Food: 2
Service: 1
Cozy coffee shop in the trendy Assembly Row offering multiple pastries and delicious drinks. Service was good and there are different seating arrangements.
Atmosphere: 5
Food: 5
Service: 5
Reliable good coffee with plenty of seating to catch up with friends or enjoy a book.
Atmosphere: 5
Food: 5
Service: 5
Food and drinks were very good quality. We got a hot chocolate (a bit small for the price), decaf americano, white chocolate latte, flat white, pain au chocolat, and cinnamon bun. The total price was a bit high, but honestly as expected at such a place. Staff was very friendly and helpful and the wait for the food and drinks was reasonable.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Small place we hardly found a place to sit.
Atmosphere: 3
Food: 3
Service: 3
I’ve had a bad experience visiting this caffe Nero in assembly row ,, one of the staff members during the afternoon had headphones on her, and acted so rude to me just because I asked for napkins that wasn’t placed on the supply stand ,
Atmosphere: 2
Food: 4
Service: 1
Had a delicious cup of hot chocolate made with almond milk here. Perfect for a cold night! The service was excellent and the shop was quaint. Plenty of seating. Pastries and sandwiches are also available as well as coffee. If I had been in town longer, I would have visited the place again.
Vegetarian options: Several non-dairy milk options are offered.
Service: 5
The staff is rather rude and there is never any seating because so many groups just hang out and loud and rude, the staff seem to never clean always trash and dishes left all around worst Nero in
Atmosphere: 1
Food: 2
Service: 1
Nero Cafe is a gem for coffee lovers and those seeking a cozy spot to relax or work. I stumbled upon this lovely cafe after wandering around shopping for sportswear at the Columbia store, and it turned out to be a delightful find.
The cafe boasts a beautiful, thoughtfully arranged interior that makes it inviting for various occasions—whether you're here to read a book, work on your laptop, or simply grab a coffee to go.
The atmosphere is delightful. I visited on a sunny yet cold day, and the warm ambiance inside was incredibly comforting. The soft background music added a soothing touch, making the entire experience even more enjoyable.
As for the coffee, it’s top-notch—rich, flavorful, and clearly made with care. Nero Cafe has certainly become one of my favorite spots to unwind or get some work done. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
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