Dunkin'
154 Highland Ave, Somerville
(617) 625-0143
Recent Reviews
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Horrible. When I went on Monday they took 20+ minutes to make a small hot coffee. I was late to school because of it. Today, I waited for 30 minutes and they never made my coffee. This is unacceptable and completely unreasonable, I’m wasting my money and haven’t been receiving anything in return. At the very least I should have a coffee that I paid for. It’s always packed, understaffed, and takes way too long.
Atmosphere: 1
Food: 1
Service: 1
The Little lady working there has the worst attitude & shouldn't be working in customer service. Not to mention speaks no English. She gave me the wrong order 3x's. Leave me waiting 20min just to screw up simple coffee's. I'm done going there ! The owner should be embarrassed 💯
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Dunkin' Refreshers
I went there to buy a coffee it was 6:46 pm and when I try to open the door it was locked already.
Atmosphere: 1
Food: 1
Service: 1
they’re always super slow and the lady kathleen is extremely rude and always gives me an attitude
Food: 4
Service: 1
People here can't make coffee
Was ok
Atmosphere: 3
Food: 3
Service: 3
The orders were taken and given different from what was asked. And attitude of the barista was horrible as if she did not want to serve us
Atmosphere: 1
Food: 1
Service: 1
A rather reduced selection of donuts.
Super slow serviceI bought a hot chocolate that looked like dirty water
Atmosphere: 2
Food: 1
Service: 1
The workers are not at all friendly. They are rude... they talk all the time, they take a long time to give the orders, the first and last time I go there and I don't recommend it to anyone.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Hash Browns
Restaurantji Recommends
The wait for a coffee is very long, the customer service is terrible, disrespectful and rude to customers. I saw how one of her clients just asked her to please add a little more coffee and the woman was totally rude and threw away the coffee.
Service: 1
I just went to Dunkin' donuts. The person at the counter was extremely rude, unhelpful, got my order wrong and then refuse to fix it. I very clearly asked for a hot drink, and they just argued with me.
Atmosphere: 1
Food: 1
Service: 1
Today I am very disappointed by customer service. I asked for one medium iced coffee and one chocolate milk. But the lady charged me $9.06 and I am shocked how it came up. I requested to give me receipt the lady denied to me. Okay I understand the lady did mistake but I asked for refund but they refused to return my money. Both started talking in different languages and one staff told me. No I can't do that. You have to come back in the morning my boss can't allow me to do that. Why my question ❓ if he can't do this why manager put them to work. It's really frustrating. Then give me becan egg and croissants. They denied for this. Okay give me something else they said no came back tomorrow. I didn't ask that but they made this problem themselves and I am suffering. And also the dress of one of them was not good. She was wearing half pant and t shirt. Is this Dunkin no way. I am very upset today. They were speaking in different languages in front of me. I was not feeling okay that moment. Even they didn't say sorry. I didn't expect from them. They can charge me randomly without saying anything. Don't play mobile while taking customer order. Pay attention on work. Hope in future they will learn something.
Service: 1
Great options for coffee, cookies, hot chocolate and more.
The blonde older lady in the mornings is always so rude. Would rather travel to another dunkin then hear her mouth
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