Pokemoto Assembly Row Somerville

I just left Pokémoto and unfortunately had a very disappointing experience. I asked the employee if they had salmon, and she said no, only tuna. Then I asked if they had sweet onions, and again she said no — but in a very rude and dismissive way. When I asked, “So, you don’t have anything?” she replied with attitude and no professionalism at all.

I really like Pokémoto, but customer service like that completely ruins the experience. People go there to enjoy their food and feel welcome, not to be treated poorly. I hope management takes this seriously and provides better training on how to treat customers with respect.

Atmosphere: 1

Service: 1

Horrible service and drinks. Their beverage taste like shit

Atmosphere: 1

Food: 1

Service: 1

This used to be a 5 star place, but the quality of the tuna and salmon has gone down. You have great flavors, please go back to buying good fish!

They load it UPPPP.

Atmosphere: 5

Food: 5

Service: 5

The biggest even portion I ever tried!

Atmosphere: 5

Food: 5

Service: 5

Stopped for an early dinner on a Friday night, and built my own bowl. The salmon and tuna were very fresh and tasty. The toppings were generous and great quality. Portions were generous. Service was friendly and helpful. Very good experience overall. Would definitely come back again.

Atmosphere: 5

Food: 5

Service: 5

some of the worst poke i’ve had. don’t get the miso salmon bowl.

Food: 1

Great poke, but there is no option to order soy sauce online and when I requested it by notes they did not give it.

Atmosphere: 4

Food: 5

Service: 4

We’ve tried their special bowls, the Hawaii and the salmon. The spicy mayo dominates the flavor, make it hard to tell whether the salmon and tuna were fresh or not.
It’s not as cheap as we thought. After tax and tips, it’s around 25 dollars per bowl.
It can be a spot when you are in this area for shopping and want something light.

Atmosphere: 3

Food: 3

Service: 4

As someone with a nut allergy, it can be tough to find places that truly take your allergy seriously, but I had to write a review because this place went above and beyond. Nhi took extra care with my order, grabbing ingredients from the back and even drawing the cutest picture to let me know it was completely nut-free. The customer service was amazing, and every visit here has been a great one. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

The salmon from the getgo looked horrible and funky, but I tried to make it work anyway. It was inedible and the poke cost 20 dollars for all these additional toppings which weren’t shared during my ordering. The salmon was super pale pink and didn’t even look like fish, I couldn’t eat it. Had to get an extra snack at the movies to compensate for my hunger.

Atmosphere: 4

Food: 1

Service: 3

Got a delivery poke bowl. The salmon looks white and tastes BITTER! VERY VERY VERY stale. I believe it has become a healthy issue 🆘🆘🆘

Atmosphere: 1

Food: 1

Service: 1

Have been coming here the past year and it is one of my favorite places to get poke. The crab salad and different seaweeds they have available are tasty. Service is good also, Helen helped me with everything!

Atmosphere: 5

Food: 5

Service: 5

Very dirty place. Arrived today, floor super sticky and dirty, the tables also dirty, food mediocre and nothing in the toilet was working. Very bad experience overall!

Atmosphere: 1

Food: 2

Service: 1

Came here second time for the miso soup and the service here is great by Shawn and Helen. Must visit here!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Housemade Miso Soup