Shake Shack Assembly Row

The burgers are good, and I recommend them along with the fries. It's a great place to grab a bite to eat and stroll through this beautiful place while you shop.

Atmosphere: 3

Food: 3

Service: 3

Not impressed with the hot dogs or the shakes.

Atmosphere: 4

Food: 1

Service: 4

Disgusting cold food , tasteless. Expensive. Dont waste your time not worth the money

Food: 1

First time eating there chicken was really good.

Atmosphere: 5

Food: 4

Service: 5

Just don’t. Do not go here. Let this place run itself out of business.

The moment you step inside, you are greeted not by a human being but by a cold tablet ready to charge you 18 to 25 dollars for an average meal. Immediately after, you are prompted to tip 20 percent or more for literally no service.

From there, you grab your little table marker and hunt for a seat among the many food stained tables. You wait for your meal only to realize the marker is useless and you have to get your own food anyway. Ask for ketchup and you will get a grunt and a couple of packets tossed your way.

The place is dirty. The food is overpriced. The atmosphere is apathetic at best. There are far better places to spend your money and your time than this Shake Shack.

Atmosphere: 1

Food: 2

Service: 1

I had a horrible experience here and hope this business fails immediately.

In fact I’m getting a shake shack voodoo doll to speed up the process.

DRAIN GANG
REPRESENTATIVE

Service was terrible … they left our order at the counter for over 25 minutes, even though we put the numbee on our table. The buns were soggy, shriveled and impossible to eat a patty on. The burgers themselves looked like a smash burger… dry and crumbly, and tasted dry and flavorless. The orange float was 95% soda with a tablespoon of vanilla ice cream and room temperature. So disappointing for such an awesome location.

Atmosphere: 2

Food: 2

Service: 1

I love shake shack

Atmosphere: 5

Food: 5

Service: 5

Your only job is to get the order right.. not a double and no bacon.. get it together folks!

Atmosphere: 4

Food: 5

Service: 1

I was really disappointed by what I witnessed while picking up my own order. There was a long line of Uber drivers standing there, clearly waiting to be helped—some trying to confirm details or ask questions about their orders—and they were completely ignored.

Staff walked away mid-conversation or didn’t even acknowledge them. Meanwhile, the delivery station was overflowing with bags, so it wasn’t like nothing was ready. It just seemed like no one wanted to deal with them.

What really bothered me was overhearing (what sounded like) a shift manager say to a coworker, when the coworker was talking about an order a uber driver was asking for: “Just walk away and ignore them, they’re an Uber driver.”

That kind of attitude is unacceptable. Delivery workers are providing a service just like anyone else and deserve basic respect, communication, and efficiency. I hope management sees this and holds the team accountable—this kind of treatment reflects poorly on the business.

Atmosphere: 1

Food: 1

Service: 1

My wife and I were pleasantly surprised. The atmosphere is noisy with a lot of kids but we expected that. We didn't go there to celebrate our wedding anniversary.

Atmosphere: 2

Food: 4

Service: 4

No dairy-free shake option. The veggie burger was good, though.

Food was good.

Atmosphere: 5

Food: 5

Service: 5

The food is very good, the only bad thing is that they don't sell the fries and burgers together; everything is sold separately.

One of the best option for the burger folks. Would recommend any day!