Starbucks
700 Grand Union Boulevard Assembly Row Shops, Somerville
(617) 629-3003
Recent Reviews
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Good Starbucks with friendly staff and great service. They paid attention to special instructions, and everything I ordered was fresh and tasty. A nice spot for coffee.
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bakery, Turkey Provolone & Pesto on Ciabatta, Egg Pesto & Mozzarella Sandwich
I'm doing Uber eats delivery for extra money. I was there today to pick up an order. The person just left the drink on the counter and no bag. I had to get her attention to find out if it was in fact the order I was looking for. At that point she backed it up however they never marked the order as ready so I could not complete the order on my end and pick it up in the app. I went back into the store twice to try to get them to Mark the order as ready for pick-up they refused. I even showed them on my phone that the order was showing is not ready in the app. They still refused to mark it as ready for pickup. I was not able to complete pickup in the app because of this.
Kicked out !!! Wow!!!
My friends and I were sitting peacefully at our table. We were not being loud or disruptive at all. around 15 minutes after sitting an Employee, not a manager, approached us and asked us to leave. Their reasoning behind our exit was due to an employee feeling unwell of our presence. We did not get any information beyond that.
While the employee kicking us out wasn’t being rude. But they had not good reason on to why we should have been kicked out.
Beyond that. I felt a sense of racial tension between us and the establishment. We were the only hispanic/black origin population in the building.
In conclusion, the establishment had no good intentions from the beginning as we were being rushed into ordering our drinks. And had no details included while we were being kicked out.
Atmosphere: 1
Food: 1
Service: 1
Tj was on his phone as I walked up to the register, he made my drink, didn’t even put it in the shaker I got a strawberry acai with dragon fruit base no berries. Then my bf asked for water and not a care in the world just put it in the cup and gave it to him, no ice, didn’t offer it either.
i had a problem with my order this morning (my fault) wrong store from the app and the two workers and man and women helped me out and fixed my problem quickly! highly recommend will be back
Atmosphere: 5
Food: 5
Service: 5
I’ve been in a different Starbucks, but I think this is the best service. They took too long with my coffee, but I understand it was busy, but the service is the best.!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Cheese Danish
Ordered a hot coffee this afternoon, never got greeted, people behind the counter looked at me with like I had three heads, and I ended up waiting 15 minutes for medium hot coffee; usual Starbucks never changes
Atmosphere: 2
Food: 2
Service: 2
Nick is an amazing person. He is such a joy and burst of great positive energy in the morning. I liked that he was getting familiar with the orders and names to give too. He really made my morning. I look forward to seeing him in the morning.
Atmosphere: 5
Service: 5
Recommended dishes: Pecan Crunch Oatmilk Latte
I recently had a disappointing experience at this Starbucks location. I ordered a hot latte online, but when I received it, it was iced. While I understand that mistakes can happen, the way I was treated when I brought it to their attention was unacceptable.
The barista made me wait over fifteen minutes to correct the mistake, all while she prepared other drinks for customers who came after me. It felt as though I was being punished for her error, which was frustrating.
Unfortunately, this experience has led me to decide that I will not be returning to this Starbucks again. Customer service is just as important as the product, and I hope they can improve in that area.
Service: 1
A chain coffee shop located in assembly, the coffee quality is stable, and ordering through the mobile app is convenient and fast. This time I ordered iced coffee, which was ok with a strong coffee taste.
A chain coffee shop located in assembly, the coffee quality is stable, and ordering through the mobile app is convenient and fast. This time I ordered iced coffee, which was ok with a strong coffee taste.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Update: never mind taking my stars back sigh.
Finally reopened & great service!!! Thank you TJ!
Atmosphere: 5
Food: 5
Service: 1
The remodel got rid of a substantial amount of seating or standing space. The service is still somehow glacial despite the newest workflow changes and new equipment. Looking forward to the winter with this much space taken out. Previous winters would have 30ish people waiting for orders here. Will probably hit up one of the other 5 coffee shops on the way to the train station where I won’t be shut out in the cold and get a stale sandwich that’s been sitting under a heat lamp
Atmosphere: 2
Food: 4
Service: 2
Saturday 6pm. No available restrooms in this Starbucks so we went donut shop to grab coffee and relaxing nice restrooms :)
Atmosphere: 3
Food: 3
Service: 1
New renovation has more outdoor seating, less indoor, but bigger barista bar for quicker service
Atmosphere: 5
Food: 5
Service: 5
This store always has something going on with my order. I went in person last week and payed for two apple croissants waiting and waiting… I saw two on the counter thinking they were mine and they told me they don’t have anymore and told me it was for the people who used the app. When I started complaining about the croissant they said I can get a refund after 30 min.
I came back today and ordered a caramel ribbon crunch using points on the app and I saw one caramel ribbon crunch and it did not have my name and I asked if it was mine and she said very rudely “is that what you ordered “ and then I said it doesn’t have my name then the manager comes and says “the internet does not work today”. It’s always something in this location. I hope the managers do something about the employees attitude towards the customers .
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Frapuccino
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