Below is a letter I wrote to them on Monday (no response yet).
To whom it may concern:
I am writing to provide feedback on my experience at Totto ramen in Somerville, MA. My friends and I visited on Sunday 4/20 around 4-4:30pm.
The server was generally nice, but during her down time, we witnessed her picking her nose (quite vigorously) and flicking her fingers towards the floor. This happened at least twice in a span of 10 minutes, and we did not witness her going to the back to ostensibly wash her hands. She even processed another customers check directly after picking.
This was disturbing and upsetting on multiple levels- the most obvious reason being the behavior itself, but also the fact that she did this with no discretion in the servery area, and also that she did not practice hand hygiene.
I’ve been a food service manager for many years and had to discipline employees for such behavior back-of-house, but I hope that for your company’s and other patrons’ sake, this server is disciplined because I have not witnessed such blatant disregard for hygiene front-of-house.
Thank you for your attention to this matter.
EDIT: two months later and still no response!! Please enjoy your booger ramen 🤡
Jennifer Danalevich
The food is not worth the price. The vegetarian ramen consists of canned corn, some chopped lettuce, a couple of enoki mushrooms and avocado. No protein and mostly non-Asian ingredients which didn’t really add anything to the dish. The broth and ramen were fine, nothing exceptional. They were playing loud reggeton and bachata music which I found to be somewhat out of place.
modheated modyeeted
Wish the ramen was less expensive or had more stuff in it. Just feels like something i could make at home then again i have a culinary degree.
Brianna Cady
Visited the Assembly Row shop. The dishes don't look like the display pictures but, they were still delicious and proper portions.
Jehan Trinidad
I looked forward for the takoyaki but sadly it was not available when we went there and they only told us after serving the ramen. The server is rude and kind of insisted that we replace our takoyaki order which we did, and ordered the fried squid instead. After paying the bill, she also told us that here in America, we should leave a 20% tip (we left a 5% tip btw) and told us “but it’s ok”. This is my first time leaving a review, and it’s a bad one because we were really offended.
Marco DeLiso
ramen flavors seem off, not sure what it is but not going back
Emily Rodriguez
The taste is all still the same since the first time I ate there, but what disappointed me is the quality in the pork. In the ramen or in the bao, the pork slices doesn't melt in your mouth like they used to. Still my go to for really rich and creamy ramen broth, but the pork slices aren't the same anymore.
Ceasar Chow
Like it! Super Yummy!
Atmosphere: 5
Food: 5
Service: 5
Katy P
This ramen spot has a great price point and very fast service. For that, you’ll get an average bowl of ramen with nothing inherently special to it.
I had the miso soup, which seemed to have a base broth and then a scoop of the miso paste as a garnish that you then mix in. The noodles are served firm by default, so if you want softer noodles you need to specify.
A good variety spot for this area and with a nice atmosphere inside, but the meal won’t be overtly spectacular.
The place is good, the location is terrific, but the food is disappointing, it has no flavor, it’s plain and boring, wouldn’t recommend it.
Atmosphere: 3
Food: 1
Service: 4
ANGELA rai
It used to be a good place. But everything went downhill with overpriced $17 ramen that only comes with ramen noodle, soup and 2 piece of meat.
Atmosphere: 5
Food: 1
Service: 3
Upahar Jung Shah
If you find yourself in Assembly Row, you absolutely have to try this amazing ramen place. A single bowl will definitely hit the spot. I had a fantastic experience there 6 years ago, and when I visited again recently, the taste was still just as amazing. Whether you're hungry or just need something warm on a cold day, this is the spot for you. The place is clean, and the staff is super friendly.
This place is not good ramen it’s like chicken noodle soup. If you actually like ramen go elsewhere. Bad ingredients and insult to the ramen culture. Go elsewhere
Not delicious
Ramen is okay, nothing to rave about.
Below is a letter I wrote to them on Monday (no response yet).
To whom it may concern:
I am writing to provide feedback on my experience at Totto ramen in Somerville, MA. My friends and I visited on Sunday 4/20 around 4-4:30pm.
The server was generally nice, but during her down time, we witnessed her picking her nose (quite vigorously) and flicking her fingers towards the floor. This happened at least twice in a span of 10 minutes, and we did not witness her going to the back to ostensibly wash her hands. She even processed another customers check directly after picking.
This was disturbing and upsetting on multiple levels- the most obvious reason being the behavior itself, but also the fact that she did this with no discretion in the servery area, and also that she did not practice hand hygiene.
I’ve been a food service manager for many years and had to discipline employees for such behavior back-of-house, but I hope that for your company’s and other patrons’ sake, this server is disciplined because I have not witnessed such blatant disregard for hygiene front-of-house.
Thank you for your attention to this matter.
EDIT: two months later and still no response!! Please enjoy your booger ramen 🤡
The food is not worth the price. The vegetarian ramen consists of canned corn, some chopped lettuce, a couple of enoki mushrooms and avocado. No protein and mostly non-Asian ingredients which didn’t really add anything to the dish. The broth and ramen were fine, nothing exceptional. They were playing loud reggeton and bachata music which I found to be somewhat out of place.
Wish the ramen was less expensive or had more stuff in it. Just feels like something i could make at home then again i have a culinary degree.
Visited the Assembly Row shop. The dishes don't look like the display pictures but, they were still delicious and proper portions.
I looked forward for the takoyaki but sadly it was not available when we went there and they only told us after serving the ramen. The server is rude and kind of insisted that we replace our takoyaki order which we did, and ordered the fried squid instead. After paying the bill, she also told us that here in America, we should leave a 20% tip (we left a 5% tip btw) and told us “but it’s ok”. This is my first time leaving a review, and it’s a bad one because we were really offended.
ramen flavors seem off, not sure what it is but not going back
The taste is all still the same since the first time I ate there, but what disappointed me is the quality in the pork. In the ramen or in the bao, the pork slices doesn't melt in your mouth like they used to. Still my go to for really rich and creamy ramen broth, but the pork slices aren't the same anymore.
Like it! Super Yummy!
Atmosphere: 5
Food: 5
Service: 5
This ramen spot has a great price point and very fast service. For that, you’ll get an average bowl of ramen with nothing inherently special to it.
I had the miso soup, which seemed to have a base broth and then a scoop of the miso paste as a garnish that you then mix in. The noodles are served firm by default, so if you want softer noodles you need to specify.
A good variety spot for this area and with a nice atmosphere inside, but the meal won’t be overtly spectacular.
Atmosphere: 4
Food: 3
Service: 5
Restaurantji Recommends
The place is good, the location is terrific, but the food is disappointing, it has no flavor, it’s plain and boring, wouldn’t recommend it.
Atmosphere: 3
Food: 1
Service: 4
It used to be a good place. But everything went downhill with overpriced $17 ramen that only comes with ramen noodle, soup and 2 piece of meat.
Atmosphere: 5
Food: 1
Service: 3
If you find yourself in Assembly Row, you absolutely have to try this amazing ramen place. A single bowl will definitely hit the spot. I had a fantastic experience there 6 years ago, and when I visited again recently, the taste was still just as amazing. Whether you're hungry or just need something warm on a cold day, this is the spot for you. The place is clean, and the staff is super friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegetarian Ramen, Miso Paitan Ramen
Not good ramen at all.
Atmosphere: 1
Food: 1
Service: 1
This place is not good ramen it’s like chicken noodle soup. If you actually like ramen go elsewhere. Bad ingredients and insult to the ramen culture. Go elsewhere
Atmosphere: 1
Food: 1
Service: 2
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