El Guanaco
50 Lamb St, South Hadley
(413) 536-5598
Recent Reviews
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5$ burrito Wednesdays are the best
Atmosphere: 4
Food: 4
Service: 4
Disappointed!
Looked forward to trying this restaurant, but upon entering was told needed to order first before seated .That was a non starter for my wife and I . We like to sit enjoy a drink or two while checking out menu
Amazing selection ? food was delicious very polite see you soon
Thank you ?
Atmosphere: 5
Food: 5
Service: 5
Authentic Mexican food, prepared fresh.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Carnitas Tacos with Cilantro & Onion, Birria Tacos
I LOVE THIS PLACE!!!
Atmosphere: 5
Food: 5
Service: 5
Disappointing experience. The food lacks flavor and authenticity. Service was begrudging and the atmosphere was low rent
Atmosphere: 2
Food: 2
Service: 2
My husband and I liked the food okay, not amazing but we liked what we got.
When we walked in the music was painfully loud but we were hungry so we decided we could manage. But it was lacking atmosphere for sure. The service was really strangely poor, and the staff was rude and seemed annoyed at us for reasons we could not figure out. Beyond unwelcoming. So, we were hoping it could be a new place for us but will not go back.
Atmosphere: 1
Food: 3
Service: 1
While I'm usually understanding of mistakes, when I pointed out that they took my order wrong they insisted I was wrong and actually ordered something I know I wouldn't have (vegetarian girlfriend to feed).The girl who took my order initially seemed willing to own up to it and figure out the dollar difference of the two items to fix it and make the right one but then the man insisted that we would have to pay for both the mistake and correct item even though it was their error and they already took back the mess up.I don't know if he suspected me of being dishonest or was just plain stupid but I couldn't help but feel disgusted at the treatment where anywhere else would be willing to accept they made a mistake.The food they got right was good but on the principle of treating customers as if they're liars and trying to rip them off, I can't support this place. It's a shame because you'd think a local place knows the value of treating customers right and with good faith.I see why others left the bad reviews they did.
Vegetarian options: You can try to order vegetarian but they may give you meat and tell you you didn't actually order vegetarian. Be sure to ask for them to repeat your order before you pay for anything.
Atmosphere: 2
Food: 2
I asked for a vegetarian burrito and they gave me a burrito with meat in it, we said something and they said we have to pay to get what i had already asked for. this place sucks
Atmosphere: 2
Food: 2
Service: 1
They didn't give me a receipt with my order so when it turned out they took my order wrong, they were unwilling to accept their fault and the guy told me to pay more to have it fixed.
Restaurantji Recommends
Excellent food and very reasonable prices. Haven't tried too much on menu, but what I had (queso birria tacos) were excellent.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Birria Tacos
I recently went here for the 1st time. The food was good, but the service was not. Our waitress never brought our bill to the table then we saw other customers going to the front to pay without a bill. This is all fine only if you are told that is the way that it works. Then the person working just told me a total price of our check. I told her that I wanted to see the bill. She did give it to me to look at after I asked and it was correct but this isn't how you should be running your business. I also just think that the attitude of our server and the person who cashed us out wad very good. Not good customer service in my opinion. There are many other options in the area for mexican food and I would rather give my business to people who truly appreciate it
Amazing food good prices service super nice recomended 100%
Atmosphere: 5
Food: 5
Service: 5
Very good food and good service excellent 5 star
Atmosphere: 5
Food: 5
Service: 5
Service was slow but food was
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chips & Salsa, Steak, Chicken Burrito
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