Ichiban Chinese and Japanese restaurant

2090 Memorial Dr, South Hadley
(413) 533-9988

Recent Reviews

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Debi Donnelly

Nice place. Do takeout mostly. Generous portions.

Atmosphere: 4

Food: 4

Service: 5

Daniel Pilachowski

This place has gone down hill. The food was tasteless and the restaurant was dirty inside. When I asked for a water refill the male server put his hand inside my glass to carry it to the water dispenser .

Atmosphere: 1

Food: 1

Service: 1

Daisy Thomas

I like the steak on a stick

Atmosphere: 5

Food: 4

Service: 4

Tammy Regan

I absolutely LOVE LOVE the food here oh my goodness it the soup and sushi 🍣 came with our order and I was super happy with their sushi 🍣 😋

Food: 5

James Harrington

3rd bad experience in a row… I know that restaurants can have bad nights from time to time but this was our 3rd bad time this year. We usually get take out and have eaten there a couple of times. But today was the last strike. I was very clear about wanting fresh food and we got the opposite! The teriyaki steak was cold and had the consistency of shoe leather. The crab radgoon was hard as a rock the spare ribs where like chewing on jerky. The lo main was soggy. The only decent thing was the wonton soup… we also ordered chicken and broccoli and it never even made it into the bag. Besides the food, the employee was eating chicken wings and on her phone at the main desk? The restaurant is very cold and ran down, cleaning supply’s and cleaning tools in the hallway? I’d imagine there’s a better spot to put those. They have a vent fan or something to do with their hvac system going bad because it sounds like a helicopter on their roof! This was definitely not worth the 90$ spent…

Atmosphere: 1

Food: 1

Service: 2

Dennis Ryburn

Seems like its time for a new restaurant. Our past 2 delivered orders were problems. First order no egg roll and pork fried rice instead of white in beginning of Dec. Second order today was wrong with again pork fried rice instead of white along with chicken wings instead of chicken fingers. Ive called both times with the answer of oh very sorry nothing I can do. All it tells me is that customer service is gone. Too bad food was good but unreliable

Atmosphere: 1

Food: 2

Service: 1

Claude Tremblay

I don’t know what happened if there is new owner but the quality and quantity has gone horribly down. Nothing tasted fresh and the food was just bad including the sushi

Atmosphere: 1

Food: 1

Service: 1

chris szarek

Great food and one of the biggest Bento boxes I've ever seen!

Karen Tresback

Great food and service!

Atmosphere: 5

Food: 5

Service: 5

Susanna B

Great food, quiet place, they have standard Chinese food dishes as well as a whole separate sushi menu. Not many great Chinese food places nearby, this for sure meets the need when craving Chinese

Atmosphere: 4

Food: 5

Service: 4

Amanda Jane

Great little spot. Not amazing but still good. 4 stars for consistency and being a local staple.

Atmosphere: 4

Food: 4

Service: 4

Scott Prato

Decent Chinese food place that also does sushi well.

Atmosphere: 4

Food: 4

Service: 4

Greg T

My wife and I have been patrons of this restaurant for over 20 years and have never had any major complaints. However, we ate lunch there today (9/11/2025) and the food quality was terrible. I asked the waitress who didn't have much of a personality if they recently got a new cook and she said no. I'm not sure that I believe here because the food was remarkably bad compared to all other times we've ordered from this place. I had the lunch special: Beef Chow Mein with pork fried rice and a bowl of wonton soup. The wonton soup broth was the worst I have ever had in my life! It had zero flavor and basically tasted like hot water poured over the wontons. Horrible! I couldn't eat the broth at all. Next came the Beef Chow Mein. The sauce we used to get on it was always very flavorful and nice consistency. This sauce was extremely watery and thin. It made the chow mein soggy tasting, with no flavor! Unbelievable!! My wife had shrimp and vegetable tempura lunch box. I tried her shrimp tempura and dipped it in the sauce they provided in a small plastic container. The sauce was like watery and had no flavor at all. It made the tempura taste crappy to say the least. Unfortunately, we left very disappointed with the meal. The waitress did not say I'm sorry it wasn't good and did not offer any replacement. This place has gone down hill to my dismay. It used to be my favorite Chinese restaurant. We won't be patrons any more due to this change. Maybe you'll like the food and have a better experience, but we didn't. This is an honest review from a long term customer.

Atmosphere: 4

Food: 2

Service: 3

mesquite slot player

Got take out was good. Not the most pleasant....but at least the food was ok

Atmosphere: 3

Food: 4

Service: 4

Kimberly clark

I am hoping this is a one off issue. I ordered through door dash. A salmon sushi roll, an order of their tempura veggies and an egg roll. I was pleased that the sushi and hot items were packed separately. The sushi was off tasting, it didn't taste fresh, definitely more fishy than normal. The tempura, was crispy and great but was 95% sweet potato, one onion and 2 broccoli florets. The egg roll was almost tasteless and mushy.. It was surprising to me just how disappointing the food was. So again, I hope this was just a bad night for them.

Food: 3

Service: 4

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Ichiban Chinese and Japanese restaurant

2090 Memorial Dr, South Hadley, MA 01075
(413) 533-9988