Worst customer service. Girl making fun of us asking for whoop cream for frozen chocolate on intercom that we could hear while ordering in drive though. 6:50 pm.
Atmosphere: 1
Service: 1
jacob andrade
Super good ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Donuts
thad leclair
This one by McDonald's in southwick is not a good choice again parking lot empty one person there me 10 minutes and gives me a medium says I no it should be extra large do you want me to start over the girl that waited on me was slurring her words feel real bad for the owner
holly Bruso
Went here the other day and had the best service! The 2 people working were so nice and our order was perfect!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
Nico Carpenté
Wen't back in to return a chorizo wrap that the cashier said was big. Paid $5 for this little thing, and just wanted a regular breakfast sandwich to replace it. I told her it was smaller than she told me, and she got very unprofessional, irate, and started yelling at me after I said, "thats not how you treat a customer". Then she swore at me, after the manager came over, and I suggested she should be fired for mistreating a customer! Then another employee (male kid) told me to get the f out! I have been going through drive through for over a year there, and because of the poor service, I had decided to go in, and received even worse service. This girl was kinda young, had a face piercing and a little heavy set. Can not belive she still has a job! The boy had almost shoulder length blond hair, and was skinny. Lucky for this horrible lunch crew, I will never return to this location, nor will the other field service people I know after hearing of this. Thank god there are other dunkins around to support.
Keala Mccauslin
Go here if you like to be stared at and ignored for several Minutes. Killin it .
Dan R
The slowest Dunkin’ in the valley. 15 minutes stuck in the drive through line, no answer at the speaker. I gave up again. Hire some staff. If no one wants to work there, raise your pay or close.
Patrick Bagshaw
Placed a mobile order and when I arrived they didn't have multiple items. I asked for a refund and was told I needed to go through the app. When I told them I had issues with this previously and I've gotten cash refunds / credits added to my account, they said it's against policy and refused. It was at that point that one employee said, "he needs to leave or we call the police." Didn't raise my voice, didn't threaten, and within like 45-60 seconds of asking for a refund I was threatened that the police would be called. Horrendous customer service, the franchisee essentially stole my money, threatened me with police, and I have the entire interaction saved on my dashcam.
Chris R
I’ll tolerate that the drive through wait is longer than average. I’ll tolerate that the staff’s attitudes are widely hit or miss, mostly miss. I’ll tolerate that when you ask for a couple of extra napkins, the ‘miss’ help roll their eyes at you like they’re having a stroke. But this is their hallmark product?
Waited 7 minutes to order 2 coffees and 2 orders of bagel bites. Took 11 more minutes to get the order and they forgot a set of the bites. 4 people working and I was the only customer inside the store. Totally poor service.
Madison S.
I was visiting my family and on our way back home, me, my mom, and sister wanted some Dunkin to fuel us for the drive and our moods were completely ruined. I have never been one to be pissy and let rude workers get to me but a female worker there- I didn't happen to get her name unfortunately- had a terrible attitude when my mom was ordering, they messed up my sisters order and she went in to get a new coffee. When she walked in she heard the woman shit-talking my mother. When she saw my sister she immediately stopped talking and tried to act all sweet. Absolutely ridiculous. I do not recommend this Dunkin. Rude a** workers.
Tyler z
In general all Dunkin chains have gone down hill since covid.. although this Dunkin has declined the worst. To start, they have been out of ketchup packets for 5 months. The drive through line is always 10 cars long, and if you go inside you get completely ignored for 20 minutes while the employees take their time slouching around.
Robert Benedict
My wife was looking forward to a cinnamon raisin bagel with cream cheese today. When I got it home the bagel was stale and hard! ?
Elly Hepburn
I normally consider this the “better Dunkin” in southwick but wthhhh! ??♀️?? there is nothing worse than getting a mouth full off coffee grounds in the morning.
The staff is consistently friendly and the food always meets my expectations.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Sausage Egg and Cheese, Coffee Roll, Toasted Almond Cold Brew, Stuffed Biscuit Bites, Donuts, Caramel Iced Macchiato, Sourdough Breakfast Sandwich, Dunkin' Coconut Refreshers
Worst customer service. Girl making fun of us asking for whoop cream for frozen chocolate on intercom that we could hear while ordering in drive though. 6:50 pm.
Atmosphere: 1
Service: 1
Super good ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Donuts
This one by McDonald's in southwick is not a good choice again parking lot empty one person there me 10 minutes and gives me a medium says I no it should be extra large do you want me to start over the girl that waited on me was slurring her words feel real bad for the owner
Went here the other day and had the best service! The 2 people working were so nice and our order was perfect!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
Wen't back in to return a chorizo wrap that the cashier said was big. Paid $5 for this little thing, and just wanted a regular breakfast sandwich to replace it. I told her it was smaller than she told me, and she got very unprofessional, irate, and started yelling at me after I said, "thats not how you treat a customer". Then she swore at me, after the manager came over, and I suggested she should be fired for mistreating a customer! Then another employee (male kid) told me to get the f out! I have been going through drive through for over a year there, and because of the poor service, I had decided to go in, and received even worse service. This girl was kinda young, had a face piercing and a little heavy set. Can not belive she still has a job! The boy had almost shoulder length blond hair, and was skinny. Lucky for this horrible lunch crew, I will never return to this location, nor will the other field service people I know after hearing of this. Thank god there are other dunkins around to support.
Go here if you like to be stared at and ignored for several Minutes. Killin it .
The slowest Dunkin’ in the valley. 15 minutes stuck in the drive through line, no answer at the speaker. I gave up again. Hire some staff. If no one wants to work there, raise your pay or close.
Placed a mobile order and when I arrived they didn't have multiple items. I asked for a refund and was told I needed to go through the app. When I told them I had issues with this previously and I've gotten cash refunds / credits added to my account, they said it's against policy and refused. It was at that point that one employee said, "he needs to leave or we call the police." Didn't raise my voice, didn't threaten, and within like 45-60 seconds of asking for a refund I was threatened that the police would be called. Horrendous customer service, the franchisee essentially stole my money, threatened me with police, and I have the entire interaction saved on my dashcam.
I’ll tolerate that the drive through wait is longer than average. I’ll tolerate that the staff’s attitudes are widely hit or miss, mostly miss. I’ll tolerate that when you ask for a couple of extra napkins, the ‘miss’ help roll their eyes at you like they’re having a stroke. But this is their hallmark product?
Restaurantji Recommends
Waited 7 minutes to order 2 coffees and 2 orders of bagel bites. Took 11 more minutes to get the order and they forgot a set of the bites. 4 people working and I was the only customer inside the store. Totally poor service.
I was visiting my family and on our way back home, me, my mom, and sister wanted some Dunkin to fuel us for the drive and our moods were completely ruined. I have never been one to be pissy and let rude workers get to me but a female worker there- I didn't happen to get her name unfortunately- had a terrible attitude when my mom was ordering, they messed up my sisters order and she went in to get a new coffee. When she walked in she heard the woman shit-talking my mother. When she saw my sister she immediately stopped talking and tried to act all sweet. Absolutely ridiculous. I do not recommend this Dunkin. Rude a** workers.
In general all Dunkin chains have gone down hill since covid.. although this Dunkin has declined the worst. To start, they have been out of ketchup packets for 5 months. The drive through line is always 10 cars long, and if you go inside you get completely ignored for 20 minutes while the employees take their time slouching around.
My wife was looking forward to a cinnamon raisin bagel with cream cheese today. When I got it home the bagel was stale and hard! ?
I normally consider this the “better Dunkin” in southwick but wthhhh! ??♀️?? there is nothing worse than getting a mouth full off coffee grounds in the morning.