Worst dining experience ever from the waitress to the meal and manager. We went on a Friday night , party of 4 with an 8 pm reservation. Arrived just before 8 to a neatly empty restaurant. Took 30 minutes to get our drinks… 3 of our 4 meals arrived 1 hour and 5 minutes after we gave the waitress our order. My husband’s meal never arrived. We had all ordered easy pasta dishes. My ravioli was not cooked, and i like my pasta al dente. The waitress didn’t know who got what. The manager kept stopping by. He could see we were not happy. And the end he gave my husband his card and told us yo com back and he would comp our meal. . How about tonight meal.
Atmosphere: 1
Food: 1
Service: 1
Lisa Towle
Do not go to this restaurant…the food is blah and it takes FOREVER to get served. I swear the only reason they have customers is that the overflow from Red Rose goes here!!! The drinks are bad, the salads are worse, and the main course is blah. After waiting over an hour for our food-no apps ordered-it was extremely disappointing. I’d rather go to McDonald’s than eat here!!!! That says a lot!
Atmosphere: 1
Food: 1
Service: 1
Mike Rooney
We had a terrific meal and the service was great.
Atmosphere: 5
Food: 5
Service: 5
Marco Tomat
All the negative reviews made me nervous, so I went down the street to hit Red Rose. That place was packed to the hilt. So I decided to give Ciro's a shot. Walked two blocks down the road and walked in. Place was basically empty on a Wednesday night, so I parked myself at the bar. Omg... the friendliest and most Italian staff as you can get. Come on! Amazing. Got a glass of Vino, and ordered the Rollitini. Whoa, delish. Then I got my main order... the Gnocci. They literally make it on premises. OK I get it... most people want there food quick in 'merica. But fresh, made to order takes time. And they nailed it. If you want a nice meal...in a cute Italian place, locally owned, and delicious, friendly people, attentive, clean, quaint, try it. Prego... oh and if you are in a rush to stuff your face, call ahead. Tami and Anastasia are cuties.
Atmosphere: 5
Food: 5
Service: 5
Old school new spot
Amazing experience- the earth of the staff and home made made to order dishes was excellent. Our espresso and apple martinis were divine. Thank you virus !!
Atmosphere: 5
Food: 5
Service: 5
Rosie
Very poor food very poor services. They add the tip without you even seeing the bill or knowing what you will be paying for because they tell you their system is down and you eat what they give you.
Atmosphere: 1
Food: 1
Service: 1
Jim Banks
They only had 7 covers all night, including my party of 2.
For 2 pasta meals we waited 90 minutes.
It did say the food was cooked fresh and to expect 25 minutes.
Constantly had to ask for more water.
While we waited for the food, we needed to order more drinks just to pass time.
They don't accept credit cards, it's cash only. They do have an ATM I am dreading to see what sort of exchange rate and processing fee the ATM has...
Mandatory 20% gratuity added, but the service was anything but worthy of it.
I was too angry to get into a heated discussion over the service charge.
It may be authentic italian, but definitely not a restaurant I will be rushing back to, hugely disappointing overall.
Only saving grace, the food was hot and edible, albeit very salty.
Atmosphere: 2
Food: 3
Service: 2
Claudia Gomez
I was the only customer having dinner, 3 people at the bar area. My order took more than 40 minutes to get ready. The order was super small and they charge 20% gratuity for a mediocre service.
Atmosphere: 1
Food: 1
Service: 1
John
my dinner was delicious but service was slow, the waitress was great and the wait was ameliorated by a couple of nice little extras from the kitchen.
Rick
I NEVER write reviews, but writing one now. Business owner here in town and picked this place randomly, was only one there at 5pm (I don't think they had officially opened yet and there was something else big going on in town that had the crowds focused on that and not dining), so I had the whole place to myself for a while. Owner Anthony (aka 'Ant') greeted me, didn't turn me away and immediately engaged in conversation. Highest level of professionalism. I identified him as the owner and asked him if he was the chef too, and he said, 'let me cook you up something special'. I told him he had me for 90 minutes and to whip me up whatever he wanted and to surprise me. WOW. What an experience. 5 course meal, all under $100 and he even took me around the place in between courses -including AMAZING back patio (note to self, bring wifey and get a bottle of red and sit on the patio next time just talking and enjoying company). He told me his amazing story of his childhood connection with this place to now that as its owner. Food --incredible. Service- Incredible. Owner- One of a kind!
Diners beware! The owner of this establishment likes to send over many appetizers you believe you are receiving as complimentary until you receive your very hefty bill at the end of the night! Also be sure you have plenty of cash with you because that’s all that’s accepted! Why is that, I wonder?
Atmosphere: 3
Food: 4
Service: 3
Barbara
Outstanding!!!! Anthony cooked a wonderful meal and was gracious host/chef! definitely going back and bringing friends!
Janet Davilli
They don't accept credit or debit cards
Atmosphere: 2
Food: 2
Service: 2
Kevin Gwaltney
We recently dined at Ciro’s in Springfield, and while the food itself was quite good, several aspects of the service and billing left us disappointed.
Our waiter offered a sample of their Limoncello, which seemed like a complimentary gesture only to find out later that we were charged for it on the bill. He also offered to bring extra bread for my wife’s dinner, again with no mention of a charge, yet that too showed up as an added cost.
The biggest surprise came when we were charged $18 for a simple kids’ butter noodle something we didn’t expect to be priced that high, especially with no clear indication on the menu.
Perhaps the most frustrating part was learning that the restaurant only accepts cash, which we weren’t informed of until the check arrived. On top of that, a 20% gratuity is automatically added regardless of party size and with the additional unexpected charges, our bill increased by $15.60.
In the end, while the food was certainly enjoyable, the overall experience did not feel worth the $220 we were charged. We left feeling misled by the lack of transparency around pricing and payment. It’s a shame, because with clearer communication and a more upfront approach, this could have been a very different review.
Atmosphere: 1
Food: 4
Service: 2
Will Rosati
We waited 30 minutes after being seated in a half empty restaurant and being told twice “I’ll be right either way you” before we had to just walk out.
Worst dining experience ever from the waitress to the meal and manager. We went on a Friday night , party of 4 with an 8 pm reservation. Arrived just before 8 to a neatly empty restaurant. Took 30 minutes to get our drinks… 3 of our 4 meals arrived 1 hour and 5 minutes after we gave the waitress our order. My husband’s meal never arrived. We had all ordered easy pasta dishes. My ravioli was not cooked, and i like my pasta al dente. The waitress didn’t know who got what. The manager kept stopping by. He could see we were not happy. And the end he gave my husband his card and told us yo com back and he would comp our meal. . How about tonight meal.
Atmosphere: 1
Food: 1
Service: 1
Do not go to this restaurant…the food is blah and it takes FOREVER to get served. I swear the only reason they have customers is that the overflow from Red Rose goes here!!! The drinks are bad, the salads are worse, and the main course is blah. After waiting over an hour for our food-no apps ordered-it was extremely disappointing. I’d rather go to McDonald’s than eat here!!!! That says a lot!
Atmosphere: 1
Food: 1
Service: 1
We had a terrific meal and the service was great.
Atmosphere: 5
Food: 5
Service: 5
All the negative reviews made me nervous, so I went down the street to hit Red Rose. That place was packed to the hilt. So I decided to give Ciro's a shot. Walked two blocks down the road and walked in. Place was basically empty on a Wednesday night, so I parked myself at the bar. Omg... the friendliest and most Italian staff as you can get. Come on! Amazing. Got a glass of Vino, and ordered the Rollitini. Whoa, delish. Then I got my main order... the Gnocci. They literally make it on premises. OK I get it... most people want there food quick in 'merica. But fresh, made to order takes time. And they nailed it. If you want a nice meal...in a cute Italian place, locally owned, and delicious, friendly people, attentive, clean, quaint, try it. Prego... oh and if you are in a rush to stuff your face, call ahead. Tami and Anastasia are cuties.
Atmosphere: 5
Food: 5
Service: 5
Amazing experience- the earth of the staff and home made made to order dishes was excellent. Our espresso and apple martinis were divine. Thank you virus !!
Atmosphere: 5
Food: 5
Service: 5
Very poor food very poor services. They add the tip without you even seeing the bill or knowing what you will be paying for because they tell you their system is down and you eat what they give you.
Atmosphere: 1
Food: 1
Service: 1
They only had 7 covers all night, including my party of 2.
For 2 pasta meals we waited 90 minutes.
It did say the food was cooked fresh and to expect 25 minutes.
Constantly had to ask for more water.
While we waited for the food, we needed to order more drinks just to pass time.
They don't accept credit cards, it's cash only. They do have an ATM I am dreading to see what sort of exchange rate and processing fee the ATM has...
Mandatory 20% gratuity added, but the service was anything but worthy of it.
I was too angry to get into a heated discussion over the service charge.
It may be authentic italian, but definitely not a restaurant I will be rushing back to, hugely disappointing overall.
Only saving grace, the food was hot and edible, albeit very salty.
Atmosphere: 2
Food: 3
Service: 2
I was the only customer having dinner, 3 people at the bar area. My order took more than 40 minutes to get ready. The order was super small and they charge 20% gratuity for a mediocre service.
Atmosphere: 1
Food: 1
Service: 1
my dinner was delicious but service was slow, the waitress was great and the wait was ameliorated by a couple of nice little extras from the kitchen.
I NEVER write reviews, but writing one now. Business owner here in town and picked this place randomly, was only one there at 5pm (I don't think they had officially opened yet and there was something else big going on in town that had the crowds focused on that and not dining), so I had the whole place to myself for a while. Owner Anthony (aka 'Ant') greeted me, didn't turn me away and immediately engaged in conversation. Highest level of professionalism. I identified him as the owner and asked him if he was the chef too, and he said, 'let me cook you up something special'. I told him he had me for 90 minutes and to whip me up whatever he wanted and to surprise me. WOW. What an experience. 5 course meal, all under $100 and he even took me around the place in between courses -including AMAZING back patio (note to self, bring wifey and get a bottle of red and sit on the patio next time just talking and enjoying company). He told me his amazing story of his childhood connection with this place to now that as its owner. Food --incredible. Service- Incredible. Owner- One of a kind!
Restaurantji Recommends
Diners beware! The owner of this establishment likes to send over many appetizers you believe you are receiving as complimentary until you receive your very hefty bill at the end of the night! Also be sure you have plenty of cash with you because that’s all that’s accepted! Why is that, I wonder?
Atmosphere: 3
Food: 4
Service: 3
Outstanding!!!! Anthony cooked a wonderful meal and was gracious host/chef! definitely going back and bringing friends!
They don't accept credit or debit cards
Atmosphere: 2
Food: 2
Service: 2
We recently dined at Ciro’s in Springfield, and while the food itself was quite good, several aspects of the service and billing left us disappointed.
Our waiter offered a sample of their Limoncello, which seemed like a complimentary gesture only to find out later that we were charged for it on the bill. He also offered to bring extra bread for my wife’s dinner, again with no mention of a charge, yet that too showed up as an added cost.
The biggest surprise came when we were charged $18 for a simple kids’ butter noodle something we didn’t expect to be priced that high, especially with no clear indication on the menu.
Perhaps the most frustrating part was learning that the restaurant only accepts cash, which we weren’t informed of until the check arrived. On top of that, a 20% gratuity is automatically added regardless of party size and with the additional unexpected charges, our bill increased by $15.60.
In the end, while the food was certainly enjoyable, the overall experience did not feel worth the $220 we were charged. We left feeling misled by the lack of transparency around pricing and payment. It’s a shame, because with clearer communication and a more upfront approach, this could have been a very different review.
Atmosphere: 1
Food: 4
Service: 2
We waited 30 minutes after being seated in a half empty restaurant and being told twice “I’ll be right either way you” before we had to just walk out.
Atmosphere: 1
Food: 1
Service: 1
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