Dunkin'
570 Sumner Ave, Springfield
(413) 747-2296
Recent Reviews
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Drive thru service is not good , for me it’s raining outside they haven’t responded to me few minutes and after ordering within 15 seconds they gave me one and I asked for tropical guava lemonade refreshner and it tastes like green tea flavor ,sorry if the tropical guava does taste like green tea.
This is a hood location! Here you will find babies with bad attitudes and bricks for croissants. If you kindly ask for replacements for said bricks, you will be scoffed at by said babies with bad attitudes. Take your money and go across the street to the Dunkin’ Donuts location on Allen Street. They stay on point! I will never go back.
Atmosphere: 1
Food: 1
Service: 1
Ordered a dozen donuts and two large coffee, waited about 5 min just to get coffee and another 2 min to not get a dozen donuts but got 5 donuts in a bag, I paid for a dozen not 5 donuts this place is a rip off!
Atmosphere: 1
Food: 1
Service: 1
This dunkin is terrible. Lady asked me like 4 times how i want my coffee, wouldnt let me finish explaining how i wanted it. Got to the window, i explained it again. And she STILL made a mistake. Asked her to fix it and she walked away and asked like she was fixing it. But gave me the same coffee she messed up. This place needs to be closed.
Atmosphere: 1
Food: 1
Service: 1
Friendly
Drive through service agent was lazy. I was waiting for a minute to order. And when I called her, she said wait. And her voice was not gentle. I felt like why l came here. I better go to another location. Dunkin donuts management is failing.
Atmosphere: 2
Food: 4
Service: 1
Absolutely terrible customer service they always have an attitude and they treat customers like trash and they have the highest difficulty with mobile orders I would just avoid them all together Crew is all a bunch of inconsiderate no training having employees
Atmosphere: 1
Food: 1
Service: 1
This place sucks, nobody listens to your orders, food taste like poison & my coffee is made wrong every single time I do go here. I definitely don’t recommend anyone to go to this trash ass Dunkin. Who ask for a coffee with 6 brown sugars that’s is so nasty when I said 6 cream & 6 sugars iced & they give me a latte.
Atmosphere: 1
Food: 1
Service: 1
They weren't pushy like some Dunkin establishments
Atmosphere: 5
Food: 5
Service: 5
I went to the Dunkin’ Donuts at the ex to get a pumpkin coffee. It’s my birthday and I wanted a special coffee.
Was I disappointed when I got to my destination and I did not have a pumpkin coffee.
I had a regular coffee.
Well, I’m thinking if the people working weren’t chatting amongst themselves the whole time maybe I would’ve actually gotten what I ordered
I could get a regular coffee anytime. Pumpkin coffee is only served at certain times of the year.
Well, it was a big disappointment on my birthday.
Restaurantji Recommends
This place deserves no stars! Employees are lazy, the lady put my bagel in the oven with a mound of cream cheese on it. When I got it the cream cheese looked like cottage cheese and had a burnt taste to it. Anyone working the drive through always have an attitude. I will never go to this Dunkin again.
Atmosphere: 1
Food: 1
Service: 1
Parking: Allen and Cooley Street, Belmont avenue at The x, Wilbraham Ave,all great locations
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Turkey Sausage Egg and Cheese
The employees kept giving bad behavior
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Donuts
Bad employees behavior
Never buy food there. I remember going in and seeing mad flies all over the donuts ? ? Gas Station Dunkin’s are gross
Atmosphere: 1
Food: 1
Service: 3
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