MexiRico Restaurant

Not there no longer

I went during lunch several time - and I do not know who the owner is, but I was ignored once when I went to pay - a white woman let the guy she was talking to go before me. They both saw me there. Pork was dry and the rice and beans was not seasoned. Tried it 3 times to at least see if it was a bad day or something. Will not make it a 4th.

Atmosphere: 1

Food: 2

Service: 1

May God Bless You And All Always Amen.

This by far is the best Spanish Puerto Rican food in Springfield, Massachusetts, hands-down.
From the food
To the customer service
To the service completely
Super very nice respectful people truly. Real talk facts. May God Bless You And All Always Amen.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hot Chocolate and Churros, Nutella Frappe, Empanadillas, Tripleta Sandwich, Churros, Crazy Tostones, Steak, Chicken Burrito, Steak Burrito, Tostone, Carnitas, Tacos Birria, Birria Pizza, Birria Tacos Dorados, Pupusa Birria, Nachos, Pupusas, Crazy Fries, Carne Frita, Limber

Ordered takeout for the first time and not a smooth experience. First they were out of most of the items we wanted to try. Made the decision to try a few things anyway. The food was pretty good. Love the rice and quesadilla, but they forgot the condiments that go along with that entree. Yucca fries were really good as were potato balls. Hope they get it together. Can’t say I will try it again any time soon.

Atmosphere: 1

Food: 3

Service: 1

Hours online are incorrect. I put in an online order and went to go pick it up and they were closed. Why'd the order go through?

TL;DR: The food is bland and the experience is confusing. You should eat somewhere else.

Unfortunately, the food is simply not very tasty. It's not disgusting, just bland - there's no reason to eat it. The steak burrito - a dish that is hard to mess up - doesn't have any savory or spicy flavors. The burrito is just dry and tasteless. I'm not a very picky eater, but I can't see myself going here again when I can make better food for cheaper at home by just opening my spice cabinet. The Jarritos soda is tasty, but you can just buy it from the CVS across the street.
[Edit: It seems from other reviews that nobody is enjoying the burrito - maybe they should just take it off the menu at this point]
[Edit 2: My meal did not feel great later that night on the toilet]

It's also not very clear what this restaurant is trying to be. At the entrance of the restaurant, there's a host station, which signals that you should wait to be seated. However, you are actually supposed to walk to the back of the restaurant to a counter not dissimilar to a fast food place. This might make you think that this is a takeout place that has tables. However, that is also wrong. When you walk up to the counter they tell you to take a menu and seat yourself. This experience is rather confusing and awkward, and it makes for a bad first impression.

P.S: It's also unclear whether to wait for the check or pay at the counter (you are supposed to pay at the counter).

P.P.S: It's also unclear whether there is a busser or whether you have to throw out your own trash (there's a busser).

I think this place needs to decide whether it's a restaurant or a takeout place.

I'm ending the review on that note because I think it's the most helpful critique I can give the restaurant, but for the consumer - don't forget that the food is bland.

Dietary restrictions: They have a gluten free portion of their menu, but even the normal food is not very good.

Atmosphere: 2

Food: 1

Service: 5

Hours online are incorrect. I put in an online order and went to go pick it up and they were closed. Why'd the order go through?

Amazing dinner! My favorite was the chicken mofongo and the spinach garlic. Attentive staff and welcoming environment.

Atmosphere: 5

Food: 5

Service: 5

Dreadful. No staff present in dining room when we came in, or during most of the visit. Waitress was atrociously inattentive despite there being only 4 other customers total for the night. QR code menu was frustrating to scan because it was printed too big to fit in frame of phone camera. Entrees came out 20 minutes apart and my friend's order was inaccurate. Food quality was not worth tolerating the painfully slow service. Rice (which constituted almost half of our dishes) tasted like it was made last week. I have never noticed that the rice is stale at any restaurant before, most likely since it is just about the easiest thing to make to order. Pork was as tough as leather and almost impossible to cut with the remarkably flimsy silverware. Waitress never bothered to ask how the food was. We were waiting abandoned for so long that we left our table to search for the waitress, who was successfully hiding in back to our dismay. By the time she returned on her own accord, we were desperately wanting to escape. It was past the posted closing time of the restaurant now—this brutal ordeal having wasted over 2 hours of our time. A disaster in almost every aspect, this experience will inhabit my psyche for life. Our only satisfaction being that we did not get sick after eating.

Atmosphere: 1

Food: 1

Service: 1

Well. I love food. I'm fat and honestly never have not liked a meal. Ever. I got the california burrito, and it was the single driest thing I have ever been served. I asked for some of the salsa verde, and they brought me hot sauce that was very thick. The service took over 2 hours from start to finish. They served two of the three meals fifteen minutes before the last one. One meal was wrong, and another was served without a steakknife to cut the super tough pork (Kankan). The waitress never asked how the food was, and we had to hunt her down 30 minutes after finishing our meal to ask for the check. There were two people at the bar and two people who left as we got there. Otherwise, it was dead. The atmosphere was fine.

Atmosphere: 3

Food: 1

Service: 1

I loved these people, their frape and limber are really delicious. I recommend them 100% next time I want to sit down and eat well with my family.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Nutella Frappe, Limber

Spectacular food quality and exquisite flavor. The flavor of pin̈a colada is sensational.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Empanadillas

Had good food

Atmosphere: 4

Food: 4

Service: 4

Went for lunch after a graduation downtown, about 4:00 in the afternoon on a Friday. Walked in and saw nobody there. We rang the bell and after waiting around for about 5 minutes literally had to walk around the counter and shout into the kitchen to get someone to help us.

The woman who came out told us to sit and she'd be out. After about 5 minutes (which was the shortest wait of the entire meal) the poor woman, who was clearly trying her best, attempted to take our order. It was pretty clear that she had little knowledge of the menu and had no real answers to any questions we had.

After ordering we ended up waiting 45 minutes until we finally got bottles of water (not the correct amount of waters). It took another 20 minutes to get our food.

The food itself was pretty good, can't complain on that regard. It just was not at all worth the wait.
A margarita was also ordered at the beginning and only came out at the end of the meal, even though we had asked for it for before the meal.
Whether there actually was any alcohol in it is anyone's guess.

If the waters came out even two minutes later we would have walked out.
Actually sitting down for a meal here is like pulling teeth.

We were the only people to walk into the restaurant the entire time.

From the look of other reviews in the past few months this is a consistent theme.

Atmosphere: 1

Food: 3

Service: 1

Love the way the young men where working also the food was great

Atmosphere: 5

Food: 5

Service: 5