Wong Wok Restaurant
749 Sumner Ave, Springfield
(413) 746-8084
Recent Reviews
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Chicken fingers re-fried ..the rice was kind of not cook all the way...chicken wings looked sicking ... stay away....
Atmosphere: 4
Food: 1
Service: 4
Have been coming here for years. They never disappoint. Food quality and quantity are never a problem .
Atmosphere: 5
Food: 5
Service: 5
Great food and fun servers.
Vegetarian options: Huge selection of vegetarian options
Dietary restrictions: You can ask for changes to items to meet your needs.
Parking: Small parking lot on busy corner. Use caution entering and exiting. They do a huge take out business so there are always cars flying in and out of parking lot trying to avoid traffic light on corner.
Kid-friendliness: More of a grown up location but some families also dine in.
Wheelchair accessibility: Average wheelchair accessibility. Dining area is tight when full.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Rangoon
BEST chicken fingers i’ve ever had in my life.. came here from Worcester, MA! Haven’t even ate the rest of my food yet . YUM!
Atmosphere: 5
Food: 5
Service: 5
Called to place an order. The rude hispanic women who answered the phone wouldn't give me a total and said she would call me back with total. I asked why, I may want to order more and she replied with an attitude then you will have to wait. She finally came back on the phone told me the total then hung up quickly. I called back to give my credit card info and she told me they didn't take payment over the phone so I said okay. I sent my husband to pick up the order and when he got there the same employee told him the order was not ready for a other 15 minutes. So he waited. He went back inside and the women now says the order was never placed because she wasn't sure I wanted it because I hung up the phone after she said no payment over the phone. My husband got mad cause when he first went in she said the order would be ready in 5 minutes. She was rude from start to finish. I have been going to this restaurant for 9 years but honestly after this interaction I will never again. Liar and unprofessional.
Service: 1
Been coming here for over ten years but might have to stop. I used to love their chicken fingers but lately (last 3 orders) they're overfried and way to hard for what they charge. I exchanged my food last time with no issues, but I'm over it at this point. Cheaper resteraunts never over fry them. Idk why wong wok always does lately.
Atmosphere: 4
Food: 2
Service: 4
We just had dinner here and we'll definitely be returning. All the food tasted really good. We had the pan fried dumplings, the chicken wings, hot and sour soup, and the chicken and broccoli. All of the dishes had great flavor and tasted fresh. One of the best chicken and broccoli dishes I've had in any Chinese restaurant, really flavorful sauce and the broccoli was cooked perfectly and not mushy so that was nice. The service was friendly and prompt. Our water cups were never empty which was nice. Very affordable in my opinion. I will definitely be returning and I recommend people give it a try.
Atmosphere: 5
Food: 5
Service: 5
They messed up my order. The spanish girl is rude and so is the owner.
Atmosphere: 1
Food: 1
Service: 1
I found a bug in my general tsao chicken
Love it
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great authentic dishes with signature flavors.
Parking: Very busy and often congestion here with parking but manageable.
Kid-friendliness: Kids will enjoy tasty flavors found here.
Wheelchair accessibility: Easy access and one level.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Rangoon, Chicken Chow Mein Chicken Fingers Pork Fried Rice, Pu Pu Platter for One, Fried Jumbo Shrimp, For Two House Special Soup, Chicken Teriyaki Chicken Wing Crab Rangoons Pork Fried Rice, Chicken Wings, Fried Wontons, Beef Teriyaki, Chicken Teriyaki, Wings, Roll, Sesame Chicken, House Fried Rice, Chicken Fried Rice, Beef Lo Mein, Chinese Boneless Spare Ribs, Shrimp Lo Mein, Shrimp Fried Rice
It is Saturday at 1 PM and I order 4 lunch specials. I walk in and wait at least 6 minutes before someone comes from the back. No thank you for waiting or even a hello. Just 'Your name?' I ask for extra soy sauce with a reaction as if I asked for an extra meal. My card is returned to me and the bag handed to me. No words spoken since my name.. Not even a thank you. My food must have been leftover from the night before. The rice was hard, the fried chicken skin was so dried out, it cracked when my kids bit into it. The teriyaki was like shoe leather and the chicken fingers were also hard, inside and out. I guess you have to go and not be one of the first customers of the day. Between the cost, quality and lack of just acting as if you're grateful to have customers, I will not return!
Atmosphere: 1
Food: 1
Service: 1
Check your receipts. They are charging 7.25% for each individual item versus your entire order so they are charging an extra $6-10 for your order
Atmosphere: 1
Food: 1
Service: 1
Parking: good
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Crab Rangoon, Chinese Boneless Spare Ribs
Stop by the other day, was craving Chinese, food was great! I can’t believe I’ve never been here before. A little longer wait as I was there during prime dinner hours, their take out line was packed. Lots of people.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Rangoon, Chicken Teriyaki Chicken Wing Crab Rangoons Pork Fried Rice, Chicken Wings, Sesame Chicken, Shrimp Fried Rice
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