One worker seems to get distracted easily... The first time I've waited for my coffee she claims someone took it. I see her walk over to the coffee area and my cup was half done she scrambled to make it and gave it to me (like I didn't see what just happened?). But today I came in early I saw her again, made my coffee half way. Customers came in she attended to them, took their order and made their coffee. While I waited still... Finally got my coffee. Two other times i've ordered coffee with a donut... just to see the coffee there and have to remind them about the donut. Too long of a wait, not coming back.
Jake W
They mess up the order every. Single. Time. Via app or in person. It seems like the manager just doesn’t care or hold anyone accountable, herself included. I’m amazed corporate office hasn’t stepped in.
Atmosphere: 1
Food: 1
Service: 1
Doan Nguyen
I live near this Dunkin and it is just mind blowing that they manage to mess up my order every single time. Not only that, they are slow. At least 3 times already, I would place an online order through the app, arrive 15 minutes later to pick up and the order is not even ready even though the screen says it is. I don’t recommend online order at this place. Also, staff are rude except for the few young high school kids they managed to hire. If you do come here, don’t come with high hopes that it will go smoothly like every other normal Dunkin.
Atmosphere: 2
Food: 1
Service: 1
Hannah Root
Horrible they got my order 100% wrong and took 15 min to make a drink. Bad service
laura
This establishment is very dirty - I counted 6 flies. Gross. & there were more in the case that I didn't capture on camera - ewe
Atmosphere: 1
Food: 1
Service: 1
Bill Cuddeback
Just another coffee kiosk with no atmosphere and servers with no personality. Put some effort into your atmosphere like Starbucks does.
Atmosphere: 1
Food: 3
Service: 1
Steven
Incredibly slow service & to dumb to get an order right. Use a different location
Atmosphere: 1
Food: 1
Service: 1
Julie
I’ve never felt the need to make a review for a franchise before but after multiple experiences of this place ruining my morning I’ve felt the need. They don’t even look at you when taking your order. Last week I ordered a regular latte, I was handed a decaf, when I said I didn’t order decaf they ripped the sticker off and said it was regular. It most definitely wasn’t. My frozen coffees have consistently just been 80% melted with no cream added. Save yourself the headache and take the extra minute drive to another location.
Yvonne Raia
Always a good experience, staff are efficient, friendly and the place is clean
Service: 5
Jeremiah O’Regan
Never usually make reviews but the Staff was so clearly uninterested in their jobs I felt like I had too. Completely miserable . It was almost as if it was a burden I was here ordering anything. Do better.
Just before noon on a Saturday and not a single donut or pasty available. Woman at the register was rude and short. Cafe was a mess with trash.
Atmosphere: 2
Food: 1
Service: 1
BeautifulSoul Shay
Why is it everytime I come into this Dunkin’s their food suck!! Beware …The coffee tastes like it’s been sitting over night! And trust me I know the difference between fresh coffee and coffee left over night! Their sandwiches are sometimes cold in the middle or the egg is not cooked all the way. They give soggy bacon!! Like come ooooon!! WHO THE HELL IS RUNNING THIS PLACE?!? Like are they trying to give people food poisoning. The bagels are very hard and the ice tea taste like watery to the point where I just had stopped getting it. Save your money and go somewhere else…. The manager of this place is doing a horrible job. Worst Dunkin’s ever. If I could give it 0 stars I would.
Atmosphere: 1
Food: 1
Service: 1
Ashley
I've had consistently average experiences at this Dunkin' Donuts location. The service is quick, and the coffee is decent. The donuts, while not exceptional, satisfy the sweet tooth. It's a reliable choice for a quick and convenient snack, but don't expect anything extraordinary.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Donuts
Tracy M
I walked in and the place is very clean. As I got to the register, I was greeted with a hello. I asked the flavors of their coolattas and he started naming them. I got blue raspberry with whip cream. All employees are very friendly and attentive. I will definitely return to this location even though it is farther away than the one on Franklin Street, Stoneham.
Atmosphere: 5
Food: 5
Service: 5
S M
Kid-friendliness: Helpful staff - clean premises - good coffee & good Donuts .
One worker seems to get distracted easily... The first time I've waited for my coffee she claims someone took it. I see her walk over to the coffee area and my cup was half done she scrambled to make it and gave it to me (like I didn't see what just happened?). But today I came in early I saw her again, made my coffee half way. Customers came in she attended to them, took their order and made their coffee. While I waited still... Finally got my coffee. Two other times i've ordered coffee with a donut... just to see the coffee there and have to remind them about the donut. Too long of a wait, not coming back.
They mess up the order every. Single. Time. Via app or in person. It seems like the manager just doesn’t care or hold anyone accountable, herself included. I’m amazed corporate office hasn’t stepped in.
Atmosphere: 1
Food: 1
Service: 1
I live near this Dunkin and it is just mind blowing that they manage to mess up my order every single time. Not only that, they are slow. At least 3 times already, I would place an online order through the app, arrive 15 minutes later to pick up and the order is not even ready even though the screen says it is. I don’t recommend online order at this place. Also, staff are rude except for the few young high school kids they managed to hire. If you do come here, don’t come with high hopes that it will go smoothly like every other normal Dunkin.
Atmosphere: 2
Food: 1
Service: 1
Horrible they got my order 100% wrong and took 15 min to make a drink. Bad service
This establishment is very dirty - I counted 6 flies. Gross. & there were more in the case that I didn't capture on camera - ewe
Atmosphere: 1
Food: 1
Service: 1
Just another coffee kiosk with no atmosphere and servers with no personality. Put some effort into your atmosphere like Starbucks does.
Atmosphere: 1
Food: 3
Service: 1
Incredibly slow service & to dumb to get an order right. Use a different location
Atmosphere: 1
Food: 1
Service: 1
I’ve never felt the need to make a review for a franchise before but after multiple experiences of this place ruining my morning I’ve felt the need. They don’t even look at you when taking your order. Last week I ordered a regular latte, I was handed a decaf, when I said I didn’t order decaf they ripped the sticker off and said it was regular. It most definitely wasn’t. My frozen coffees have consistently just been 80% melted with no cream added. Save yourself the headache and take the extra minute drive to another location.
Always a good experience, staff are efficient, friendly and the place is clean
Service: 5
Never usually make reviews but the Staff was so clearly uninterested in their jobs I felt like I had too. Completely miserable . It was almost as if it was a burden I was here ordering anything. Do better.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Just before noon on a Saturday and not a single donut or pasty available. Woman at the register was rude and short. Cafe was a mess with trash.
Atmosphere: 2
Food: 1
Service: 1
Why is it everytime I come into this Dunkin’s their food suck!! Beware …The coffee tastes like it’s been sitting over night! And trust me I know the difference between fresh coffee and coffee left over night! Their sandwiches are sometimes cold in the middle or the egg is not cooked all the way. They give soggy bacon!! Like come ooooon!! WHO THE HELL IS RUNNING THIS PLACE?!? Like are they trying to give people food poisoning. The bagels are very hard and the ice tea taste like watery to the point where I just had stopped getting it. Save your money and go somewhere else…. The manager of this place is doing a horrible job. Worst Dunkin’s ever. If I could give it 0 stars I would.
Atmosphere: 1
Food: 1
Service: 1
I've had consistently average experiences at this Dunkin' Donuts location. The service is quick, and the coffee is decent. The donuts, while not exceptional, satisfy the sweet tooth. It's a reliable choice for a quick and convenient snack, but don't expect anything extraordinary.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Donuts
I walked in and the place is very clean. As I got to the register, I was greeted with a hello. I asked the flavors of their coolattas and he started naming them. I got blue raspberry with whip cream. All employees are very friendly and attentive. I will definitely return to this location even though it is farther away than the one on Franklin Street, Stoneham.
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: Helpful staff - clean premises - good coffee & good Donuts .
Atmosphere: 5
Food: 5
Service: 5
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