Didn’t know that they don’t sell donuts. Just gas station coffee. 😢
Atmosphere: 5
Food: 5
Service: 5
Malka Havah
Ofelia is customer service at its best
Atmosphere: 5
Food: 5
Service: 5
J
I feel silly writing a review for a dunkins, but this Dunkins is the best one in the area. They always get my drink order correct and the food I get sometimes is always hot and delicious so I will literally go out of my way to go here every morning for my coffee even though I have a dunkins 2 seconds down the road from me.
Atmosphere: 4
Food: 5
Service: 5
Kenzie Barre
I order a crossiant and when i got it it was black, i brought it back requesting one that i could eat and this man working on the oven mumbles to himself he makes them all the same way and pretty much telling me my sandwich that was black wasn’t burnt. i stood back didn’t say anything and left the bag on the counter incase they wanted to see the proof. he remakes it about 20 min later while talking crap to himself very clearly hearable. he hands me the other sandwich gives me a dirty look and i thanked him and walked out. he brings the other BLACK croissant outside and says there’s a trash when there’s plenty of trash bins inside. to say i’m disappointed is an understatement people like this shouldn’t work it’s disgusting behavior with a lack of respect.
Kaylee Kuhne
I picked up an online order for a friend through the drive-thru on the 31st on my way into work. There were two women I could hear, one was soft spoken and a louder one, the louder one said “one moment please,” while the other asked “can I help you,” but I thought she was at the counter asking another customer because she was so quiet so I waited. The soft spoken said it again so I began to greet her but then the louder woman cut me off and said “I said one moment,” I waited some more and the soft spoken girl asked again but I stayed quiet because I wasn’t trying to get more attitude over a misunderstanding. The soft spoken girl then said, “can.. I .. help.. you..drive thru” very loud over the mic. I was going to order something for myself through the drive thru but she didn’t give me time to say anything else after she told me to pull around. That entire experience was very weird and rude. I picked up the new Sabrina Carpenter Shaken’ Brown Sugar Espresso drink. I then went inside to get something for myself. I ordered the same drink as my friend and the woman at the counter (who was the louder one I could hear through the drive-thru) was already irritable. It seemed like she wasn’t fully aware how to type that new drink into the POS system, which is totally understandable it was day 1 of the drink, but she didn’t need to be so open about how annoyed she was with the request of the drink. The entire staff behind the counter were all just so unwelcoming. I do hope they were just having an off day but it was a terrible experience. The drinks were dark and not sweet, and since we’ve never had them before we had nothing to base them off of.We ordered our drinks today from a different location and it was an entirely different experience, the coffees were actually good, had sugar and had oat milk in them. So it just solidified us not going back because not only were they rude but they can’t make coffee right. I won’t be going back to that location and I advised my friend to not go there either.
Atmosphere: 1
Food: 1
Service: 1
Shawn an Ashley
Food was fast, it was really good the donuts are always fresh I'm always in the area, and I will wait sometimes and go buy another dunkin' just to get to this one. I also would like to state that Anthony works very very hard every time I go in there I see him busting his behind for everybody for the team... Had an issue last week with a hash browns, but not Ant's fault!
Recommended dishes: Chocolate Chunk Cookie, Bagel with Cream Cheese Spread, Original Blend
Susan Atkinson
This is the absolute worst Dunkin I have ever been to. When you order an iced coffee and pay $4.00 for it, you would expect it to be made as ordered. Three times I ordered the same coffee, and three times it was made incorrectly going through the drive-thru. This is the only Dunkin on my way to my sisters, so now I have to go in to order so I can make sure it is made correctly.
Atmosphere: 5
Food: 4
Service: 1
Angel Medina
Good coffee and donuts ?
Food: 5
Service: 5
Ruben C
Always great experience here , friendly staff. 10/10
Great experience in charlton mass
Atmosphere: 5
Food: 5
Service: 5
Made my. Drink. Just right
Atmosphere: 5
Food: 5
Service: 5
Didn’t know that they don’t sell donuts. Just gas station coffee. 😢
Atmosphere: 5
Food: 5
Service: 5
Ofelia is customer service at its best
Atmosphere: 5
Food: 5
Service: 5
I feel silly writing a review for a dunkins, but this Dunkins is the best one in the area. They always get my drink order correct and the food I get sometimes is always hot and delicious so I will literally go out of my way to go here every morning for my coffee even though I have a dunkins 2 seconds down the road from me.
Atmosphere: 4
Food: 5
Service: 5
I order a crossiant and when i got it it was black, i brought it back requesting one that i could eat and this man working on the oven mumbles to himself he makes them all the same way and pretty much telling me my sandwich that was black wasn’t burnt. i stood back didn’t say anything and left the bag on the counter incase they wanted to see the proof. he remakes it about 20 min later while talking crap to himself very clearly hearable. he hands me the other sandwich gives me a dirty look and i thanked him and walked out. he brings the other BLACK croissant outside and says there’s a trash when there’s plenty of trash bins inside. to say i’m disappointed is an understatement people like this shouldn’t work it’s disgusting behavior with a lack of respect.
I picked up an online order for a friend through the drive-thru on the 31st on my way into work. There were two women I could hear, one was soft spoken and a louder one, the louder one said “one moment please,” while the other asked “can I help you,” but I thought she was at the counter asking another customer because she was so quiet so I waited. The soft spoken said it again so I began to greet her but then the louder woman cut me off and said “I said one moment,” I waited some more and the soft spoken girl asked again but I stayed quiet because I wasn’t trying to get more attitude over a misunderstanding. The soft spoken girl then said, “can.. I .. help.. you..drive thru” very loud over the mic. I was going to order something for myself through the drive thru but she didn’t give me time to say anything else after she told me to pull around. That entire experience was very weird and rude. I picked up the new Sabrina Carpenter Shaken’ Brown Sugar Espresso drink. I then went inside to get something for myself. I ordered the same drink as my friend and the woman at the counter (who was the louder one I could hear through the drive-thru) was already irritable. It seemed like she wasn’t fully aware how to type that new drink into the POS system, which is totally understandable it was day 1 of the drink, but she didn’t need to be so open about how annoyed she was with the request of the drink. The entire staff behind the counter were all just so unwelcoming. I do hope they were just having an off day but it was a terrible experience. The drinks were dark and not sweet, and since we’ve never had them before we had nothing to base them off of.We ordered our drinks today from a different location and it was an entirely different experience, the coffees were actually good, had sugar and had oat milk in them. So it just solidified us not going back because not only were they rude but they can’t make coffee right. I won’t be going back to that location and I advised my friend to not go there either.
Atmosphere: 1
Food: 1
Service: 1
Food was fast, it was really good the donuts are always fresh I'm always in the area, and I will wait sometimes and go buy another dunkin' just to get to this one. I also would like to state that Anthony works very very hard every time I go in there I see him busting his behind for everybody for the team...
Had an issue last week with a hash browns, but not Ant's fault!
Atmosphere: 4
Food: 5
Service: 5
The best place
Atmosphere: 5
Food: 5
Service: 5
Great team work
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Vegetarian options: Egg and cheese bagels and cream cheese
Dietary restrictions: A lot of the menu and you can read what is in the item before ordering it
Parking: All around the building
Kid-friendliness: Super friendly
Wheelchair accessibility: Definitely wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chunk Cookie, Bagel with Cream Cheese Spread, Original Blend
This is the absolute worst Dunkin I have ever been to. When you order an iced coffee and pay $4.00 for it, you would expect it to be made as ordered. Three times I ordered the same coffee, and three times it was made incorrectly going through the drive-thru. This is the only Dunkin on my way to my sisters, so now I have to go in to order so I can make sure it is made correctly.
Atmosphere: 5
Food: 4
Service: 1
Good coffee and donuts ?
Food: 5
Service: 5
Always great experience here , friendly staff. 10/10
Atmosphere: 5
Food: 5
Service: 5
Fast service
Atmosphere: 5
Food: 5
Service: 5
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