Wendy's
211 Charlton Rd, Sturbridge
(508) 347-8702
Recent Reviews
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AI took our order…yes a robot. We didn’t talk to a human at all. A person handed us our order and of course it was wrong.
Claims I didn’t have my order despite the fact TWO uber drivers went there for it. I tried calling Wendy’s multiple times and the nobody answered.
AI drive thru ordering in place which means people have lost their jobs and income yet my order was the same price as before.
Wendy's is Wendy's, can't really mess it up
Really. Good
This place is horrible, they knowingly left food out of the bag and when I checked it they said “we’re out of that right now” then asked if I wanted a refund . What if I got home and found out. I also ordered a 20pc nugget and only got a 10pc, the frosty’s were soup when we got them and they didn’t have a tray for them. Management is clueless and needs to be replaced immediately.
Drive through ia terrible at times!
Good service and food but they use AI drive thru 👎
I went here twice, the first time I thought it was a fluke when I got a cold Jr bacon cheeseburger, so I went back and got a spicy chicken sandwich, but it was completely inedible. The fries were also unsalted both occasions. The quality control here is horrendous.
Wrong service and the clients can’t understand why charge more money for a normal order and the crew is not available to understand and give a good service to the customer.
Restaurantji Recommends
Beth was awesome polite helpful and moved the line taking orders and Mary was very helpful too I received the wrong sandwich by accident and beth and Mary helped me Im very thankful great time at Wendy's today .
EDITED: I'll be honest in the past I've had a lot of bad experiences here, but with what has been going on, I think they've cracked down?
Anyway the reason for my post today was it was a very nice, young, African American girl who didn't want me to use her whole name, but THANK YOU CRYS!!! Because you really made me and my monitors night. She really really took care of us, asked us extra questions and was very patient and calm... Because we hadn't been there in a while, and I didn't even have the app downloaded... Anyways we and I really really appreciate you Crys 🫶🏻 💯💞 and I sincerely hope that your effort gets the recognition it deserves!*
Because of my experience today I absolutely will be stopping multiple times I drive by here six or seven times a day as I drive medical transportation 13+ hours a day! GIVE THAT GIRL A RAISE!!! SHE ONLY BEEN THERE NOT QUITE A YEAR AND SHE'S ALREADY MAKING PEOPLE'S LIVES A LOT BETTER!!!
Best Wendy's in New England 🤘🍀
Wife likes the salads
Not even heated. Cold fries, cold burger. Just say no to serve
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