Manager is rude and unprofessional! Hung up twice on my fiancé after they made a mistake with our order! Did nothing to fix issue just put blame on everyone else! This type of behavior should not be tolerated ! Fix it fast !
Atmosphere: 1
Food: 1
Service: 1
Lexi W
This Panera needs some updating. There's no kiosk ordering available, and the pickup counter is behind their counter so you have to wait to be acknowledged to get your order which usually takes awhile.
mara t
Always order take out and the orders are never wrong. When I go in, the staff is friendly and on top of things
Atmosphere: 5
Food: 5
Service: 5
R Re
Always delicious
Food: 5
Tesfa Tsbah Chanelle
We usually enjoy going to this Panera, even though it takes us about 20 minutes to drive there. Today was our third visit, and in the past, we have always enjoyed the food — it’s delicious and usually worth the trip. Unfortunately, this time our experience was disappointing because of the service.
We ordered two Spicy Chicken sandwiches, a bottle of water, and hot tea. After placing our order, we waited near the bakery area. While waiting, we realized we still needed the hot tea and water, so we approached one of the staff members for help. At first, he seemed respectful, but when we asked for the tea, his attitude quickly changed. He laughed as if we were bothering him, which made us uncomfortable.
When we repeated our request, instead of helping us in a professional way, he responded with sarcasm, asking what size cup we wanted in a tone that felt like he was trying to be “smart” about it. We were surprised and disappointed because we expected kindness and respect, especially after making the effort to come to this location.
We want to be clear that we love Panera’s food, and we came today because of our positive past visits. But the way we were treated made us feel ignored and disrespected. We hope management will take this seriously, because great food should always be matched with good customer service.
Food: 5
Abdeljalil Aben
Nice place. One of my favorite places.
Atmosphere: 5
Food: 4
Service: 4
Gregory Gibby
Very average experience. Everything as expected
Atmosphere: 3
Food: 3
Service: 3
brenda wood
Food was good, bathroom was dirty.
Atmosphere: 3
Food: 4
Service: 5
Kat
often seating available. fresh salads. also like croissant egg sandwich & iced coffee here
Atmosphere: 5
Food: 5
Dennis Oneil
I like this place but I do not love it. The place has a distinctive smell. The Mac n cheese is very good but I didn't realize how bad it is for you. I recently found out that it contains TRANS FAT! I am not a fan of trans fat as I have found that it is banned in so many countries. I do like this restaurant sandwiches' but the fact that they have thing loaded with sugars and fats like the mac n cheese and the lemonade is wrong as they can afford to make healthier options available.
Typical Panera. No kiosk ordering, service at the counter was odd. The staff person said one maybe two words total during our order, not friendly.
Food was prepared and presented well. We had breakfast.
Iced tea wasn't good. Tasted old.
The place was pretty clean when we visited, early in the morning.
Atmosphere: 3
Food: 4
Service: 2
magali Robles
The cashier was so rude, the coffee cold
Atmosphere: 1
Food: 3
Service: 1
Michelle T
Love this place is very clean very family-friendly the food is always good and fresh the service is good recommended
Atmosphere: 5
Food: 5
Service: 4
alexx munroe
Nissa was so helpful when my mobile delivery came with a missing item! I called store and she offered a free meal. Super helpful and straight to the point. Thanks nissa for the great customer service!! :) Appreciate you
Manager is rude and unprofessional! Hung up twice on my fiancé after they made a mistake with our order! Did nothing to fix issue just put blame on everyone else! This type of behavior should not be tolerated ! Fix it fast !
Atmosphere: 1
Food: 1
Service: 1
This Panera needs some updating. There's no kiosk ordering available, and the pickup counter is behind their counter so you have to wait to be acknowledged to get your order which usually takes awhile.
Always order take out and the orders are never wrong. When I go in, the staff is friendly and on top of things
Atmosphere: 5
Food: 5
Service: 5
Always delicious
Food: 5
We usually enjoy going to this Panera, even though it takes us about 20 minutes to drive there. Today was our third visit, and in the past, we have always enjoyed the food — it’s delicious and usually worth the trip. Unfortunately, this time our experience was disappointing because of the service.
We ordered two Spicy Chicken sandwiches, a bottle of water, and hot tea. After placing our order, we waited near the bakery area. While waiting, we realized we still needed the hot tea and water, so we approached one of the staff members for help. At first, he seemed respectful, but when we asked for the tea, his attitude quickly changed. He laughed as if we were bothering him, which made us uncomfortable.
When we repeated our request, instead of helping us in a professional way, he responded with sarcasm, asking what size cup we wanted in a tone that felt like he was trying to be “smart” about it. We were surprised and disappointed because we expected kindness and respect, especially after making the effort to come to this location.
We want to be clear that we love Panera’s food, and we came today because of our positive past visits. But the way we were treated made us feel ignored and disrespected. We hope management will take this seriously, because great food should always be matched with good customer service.
Food: 5
Nice place. One of my favorite places.
Atmosphere: 5
Food: 4
Service: 4
Very average experience. Everything as expected
Atmosphere: 3
Food: 3
Service: 3
Food was good, bathroom was dirty.
Atmosphere: 3
Food: 4
Service: 5
often seating available. fresh salads. also like croissant egg sandwich & iced coffee here
Atmosphere: 5
Food: 5
I like this place but I do not love it. The place has a distinctive smell. The Mac n cheese is very good but I didn't realize how bad it is for you. I recently found out that it contains TRANS FAT! I am not a fan of trans fat as I have found that it is banned in so many countries. I do like this restaurant sandwiches' but the fact that they have thing loaded with sugars and fats like the mac n cheese and the lemonade is wrong as they can afford to make healthier options available.
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
Typical Panera. No kiosk ordering, service at the counter was odd. The staff person said one maybe two words total during our order, not friendly.
Food was prepared and presented well. We had breakfast.
Iced tea wasn't good. Tasted old.
The place was pretty clean when we visited, early in the morning.
Atmosphere: 3
Food: 4
Service: 2
The cashier was so rude, the coffee cold
Atmosphere: 1
Food: 3
Service: 1
Love this place is very clean very family-friendly the food is always good and fresh the service is good recommended
Atmosphere: 5
Food: 5
Service: 4
Nissa was so helpful when my mobile delivery came with a missing item! I called store and she offered a free meal. Super helpful and straight to the point. Thanks nissa for the great customer service!! :) Appreciate you
Atmosphere: 5
Food: 5
Service: 5
Love this place coffee good.
Loading...