On Sunday, November 10, I placed an order through Uber Eats for a bowl, but what I especially wanted was for the bowl to have soup (gambo) in it. I tried to find the option to add soup to my order, but I couldn't find it. After searching and searching for how to do it, the order was sent without me realizing it. I tried to cancel the order, but the app wouldn't let me… I wasn't sure which restaurant location my order was sent to, so I called all the Qdoba stores I knew of nearby to ask them to please cancel my order or add the soup, and I gave them my credit card information to pay for the addition. First, I contacted the Boston store. The person who answered was very kind and willing to help me, but they couldn't find my order, so I called the Malden store. Again, the person who answered the call was extremely kind and willing to solve my request, but unfortunately they didn't have my order either. Finally, I contacted Qdoba in Swampscott, Massachusetts, and my order was there… It was the worst experience of my life. The supervisor answered me, I kindly asked her to please add the soup to my order, she told me NO she could, then I asked her to change one of the additions I made for the soup and she told me NO she could, that I should place the soup order again through uber eats and pay again the excessive delivery cost because she couldn't help me in any way… I kindly asked her to please be more flexible because the only thing I was interested in with the food was that they put soup in it and she answered me with a resounding NO… if you want soup come get it if you don't have the money to pay for the delivery again… I felt completely mistreated because it was not just her words but the strong and humiliating tone she used with me…. Even so, I tried to remain kind and asked her to please make an exception just this once since I am a big Qdoba customer and I even worked at one of their stores and my brother-in-law still works with them, looking for some empathy from the supervisor because I was a Qdoba member in the past… The Supervisor got even more aggressive with me and yelled at me that she didn't care, it was terrible… I was speechless and preferred to end the call because I started to cry uncontrollably… I felt very mistreated, it affected me too much, I had never been humiliated or spoken to like that for just a request… she could have been kind without accepting my request. I preferred to cancel the order and lose my money since I was afraid that this woman would do something bad to my food. It is clear that she does not care about the company or the customers and how unhappy she is in the company. I think she took her frustration and anger out on me.
Service: 1
Jaylex Diaz
Apparently "Open until 10pm" mean "eh, maybe 10pm, maybe 9:30pm, come check and find out for yourself if we feel like doing our jobs today!" ?? Went to pick up a Doordash order and the doors were locked, had to knock on the glass to get their attention, several times because they ignored the first few.
Service: 2
Kat McElaney
Vegetarian options: The food there is awesome. They help you out and the food is freshly made and push it out in front of you. They have kids, menus and other good stuff.
Atmosphere: 5
Food: 5
Service: 5
Julie David
I literally just pulled in and one of the guys in there locked the door. It was 9:47PM. Be a decent business and stay true to your store hours. If you don't want to work, just quit.
samyoshinae S
They need good English speaking staff!
Atmosphere: 1
Food: 3
Service: 1
Matt Corcoran
Very clean and friendly staff. 9 times out of 10 you know that a place like this will be pretty good as long as it has those two things.
Atmosphere: 5
Food: 5
Service: 5
Ariana Zarate
Good quick burritos and more made by friendly folks. Love to go to this Qdoba
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl Topped with Freshly Grilled Adobo Chicken Brings the Flavor, Chips and Queso, Salsa Verde Medium, Side of Cilantro Lime Rice, Burritos, Chips & Guacamole
Earle Laro
I love the staff that works there. They are the best. Always smiling and doing a fantastic job! I recommend this restaurant to everyone.
Atmosphere: 5
Food: 5
Service: 5
Kaitleine Benoit
I placed an order for pick up and I get there and my foods not on the pick up counter a worker there asked for my name I told him and he asked if I was sure it was for this qdoba I showed him my phone and the address was correct and told him my name and that I ordered a mini bowl so then he proceeds to tell me someone must’ve taken it so I’m like ok and he stands there for a min then I proceed to ask so what am I supposed to do if someone stole it I paid for it and he stood there like I was supposed to just leave empty handed or like I work there and I’m supposed to fix it so when he finally realized his job he proceeds to make a new bowl barely gave me any time to even to put in everything I wanted walks away and just handed me a bowl with just rice steak and lettuce my original order was with queso, sour cream, cheese and Chile corn salsa and got none of it.
Typical qdoba with good food and service. Generally pretty empty and clean, have had a few times where it was a little messy but the food has never dipped for me. If you like qdoba you'll like it here.
Atmosphere: 4
Food: 4
Service: 4
James Davis
Very friendly staff! Love that it has impossible meat for veg people. So healthy and filling. Love this
Atmosphere: 5
Food: 5
Service: 5
Mark Sanford
Best quesadillas and burritos.
Atmosphere: 5
Food: 5
Service: 5
Jemi Luna
Good food and service, excellent quality and food and services and fast service, all you wil like in a Mexican delicious food, good for fine in or take out, never disappointed in this place.
Atmosphere: 5
Food: 5
Service: 5
Jessica
So delicious! Clean restaurant and kind staff, too.
On Sunday, November 10, I placed an order through Uber Eats for a bowl, but what I especially wanted was for the bowl to have soup (gambo) in it. I tried to find the option to add soup to my order, but I couldn't find it. After searching and searching for how to do it, the order was sent without me realizing it. I tried to cancel the order, but the app wouldn't let me… I wasn't sure which restaurant location my order was sent to, so I called all the Qdoba stores I knew of nearby to ask them to please cancel my order or add the soup, and I gave them my credit card information to pay for the addition.
First, I contacted the Boston store. The person who answered was very kind and willing to help me, but they couldn't find my order, so I called the Malden store. Again, the person who answered the call was extremely kind and willing to solve my request, but unfortunately they didn't have my order either. Finally, I contacted Qdoba in Swampscott, Massachusetts, and my order was there… It was the worst experience of my life. The supervisor answered me, I kindly asked her to please add the soup to my order, she told me NO she could, then I asked her to change one of the additions I made for the soup and she told me NO she could, that I should place the soup order again through uber eats and pay again the excessive delivery cost because she couldn't help me in any way… I kindly asked her to please be more flexible because the only thing I was interested in with the food was that they put soup in it and she answered me with a resounding NO… if you want soup come get it if you don't have the money to pay for the delivery again… I felt completely mistreated because it was not just her words but the strong and humiliating tone she used with me…. Even so, I tried to remain kind and asked her to please make an exception just this once since I am a big Qdoba customer and I even worked at one of their stores and my brother-in-law still works with them, looking for some empathy from the supervisor because I was a Qdoba member in the past… The Supervisor got even more aggressive with me and yelled at me that she didn't care, it was terrible… I was speechless and preferred to end the call because I started to cry uncontrollably… I felt very mistreated, it affected me too much, I had never been humiliated or spoken to like that for just a request… she could have been kind without accepting my request. I preferred to cancel the order and lose my money since I was afraid that this woman would do something bad to my food. It is clear that she does not care about the company or the customers and how unhappy she is in the company. I think she took her frustration and anger out on me.
Service: 1
Apparently "Open until 10pm" mean "eh, maybe 10pm, maybe 9:30pm, come check and find out for yourself if we feel like doing our jobs today!" ?? Went to pick up a Doordash order and the doors were locked, had to knock on the glass to get their attention, several times because they ignored the first few.
Service: 2
Vegetarian options: The food there is awesome. They help you out and the food is freshly made and push it out in front of you. They have kids, menus and other good stuff.
Atmosphere: 5
Food: 5
Service: 5
I literally just pulled in and one of the guys in there locked the door. It was 9:47PM. Be a decent business and stay true to your store hours. If you don't want to work, just quit.
They need good English speaking staff!
Atmosphere: 1
Food: 3
Service: 1
Very clean and friendly staff. 9 times out of 10 you know that a place like this will be pretty good as long as it has those two things.
Atmosphere: 5
Food: 5
Service: 5
Good quick burritos and more made by friendly folks. Love to go to this Qdoba
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl Topped with Freshly Grilled Adobo Chicken Brings the Flavor, Chips and Queso, Salsa Verde Medium, Side of Cilantro Lime Rice, Burritos, Chips & Guacamole
I love the staff that works there. They are the best. Always smiling and doing a fantastic job! I recommend this restaurant to everyone.
Atmosphere: 5
Food: 5
Service: 5
I placed an order for pick up and I get there and my foods not on the pick up counter a worker there asked for my name I told him and he asked if I was sure it was for this qdoba I showed him my phone and the address was correct and told him my name and that I ordered a mini bowl so then he proceeds to tell me someone must’ve taken it so I’m like ok and he stands there for a min then I proceed to ask so what am I supposed to do if someone stole it I paid for it and he stood there like I was supposed to just leave empty handed or like I work there and I’m supposed to fix it so when he finally realized his job he proceeds to make a new bowl barely gave me any time to even to put in everything I wanted walks away and just handed me a bowl with just rice steak and lettuce my original order was with queso, sour cream, cheese and Chile corn salsa and got none of it.
Food: 1
Service: 1
Excellent customer
Service: 5
Restaurantji Recommends
Typical qdoba with good food and service. Generally pretty empty and clean, have had a few times where it was a little messy but the food has never dipped for me. If you like qdoba you'll like it here.
Atmosphere: 4
Food: 4
Service: 4
Very friendly staff! Love that it has impossible meat for veg people. So healthy and filling. Love this
Atmosphere: 5
Food: 5
Service: 5
Best quesadillas and burritos.
Atmosphere: 5
Food: 5
Service: 5
Good food and service, excellent quality and food and services and fast service, all you wil like in a Mexican delicious food, good for fine in or take out, never disappointed in this place.
Atmosphere: 5
Food: 5
Service: 5
So delicious! Clean restaurant and kind staff, too.
Atmosphere: 5
Food: 5
Service: 5
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