My worst experience ever have before. I have ice Lavender Latte the coffee taste completely like i drink whole cup of lavender powder. I have to dump that to trash because I couldn’t drink that.
Alina Zelenenko
The coffee was pretty decent, but I have to say that I was waiting for it for ages. It is so annoying…and the tables were dirty, trash and nobody’s leftover was on the table and seats, nobody cares. I believe that people should clean up after themselves when they leave. But the staff has to care about their cafe and have to keep it clean, at least the tables.
Atmosphere: 3
Food: 5
Service: 3
Mimi Figs (mimifigs)
Customer service is really bad. You forget making the customer feel value will make them come back.
Atmosphere: 3
Food: 3
Service: 1
Amie E
1 star for the ridiculous cardboard straws the Swampscott location gives out. Other nearby Starbucks stores don’t use these. Cardboard straws are the worst, they don’t last long with the frappes or any iced drinks. The people who work here are great (shoutout to Colton who’s always so pleasant at the drive thru) and the coffee is always great and the store is clean but the cardboard straws need to go.
Atmosphere: 4
Food: 4
Service: 5
Em qlin
loved the strawberry refresher i ordered it at night so there was only two workers and it was busy so im assuming they made my drink in a rush which is what caused the drink to give me severe food poisoning i was sick for two days straight while puking nonstop i know it was the starbucks drink because my vomit had pieces of the strawberries they put in the refresher.
Food: 1
Megan Griffin-Smith
SAM is OUTSTANDING go inside swampscott he is phenomenal caring actually gets my order right Logan is Outstanding !!!!!!!! JOSE also OUTSTANDING & Exceptional customer service
Atmosphere: 4
Food: 5
Service: 5
Luxurylitaallc Luxurylitaallc
I recently visited a Starbucks location, expecting the usual quality service and welcoming atmosphere. Unfortunately, my experience was quite the opposite, leaving me feeling not only frustrated but also racially profiled.
Upon entering, I placed my order and was met with a lack of urgency from the staff. I ordered a simple beverage and a pastry, expecting to be on my way quickly. However, as I stood waiting, I noticed that other customers who ordered after me received their drinks and food in a timely manner. It became increasingly clear that I was being overlooked, and the disparity in service was troubling.
After 20 minutes of waiting, I approached the counter to inquire about my order. The barista seemed distracted and brushed me off, assuring me my order was "coming right up." Yet, I continued to watch as people who arrived long after me were served without delay. The longer I waited, the more uncomfortable I felt, as if my presence was somehow less valued than that of the other customers.
Finally, after a grueling 45 minutes, my order was ready. By that point, my patience had worn thin, and I couldn’t shake the feeling that I was being treated differently due to my race. It was disheartening to feel singled out in a place where I had hoped to feel welcome. I’ve always enjoyed Starbucks, but this experience left a bitter taste in my mouth.
I left the store feeling disappointed and disheartened, questioning the inclusivity of a brand I once admired. I hope this feedback encourages the staff to be more aware of their service and the importance of treating every customer with the same level of respect and urgency, regardless of their background. No one should have to feel uncomfortable or overlooked in a place that aims to foster community.
Atmosphere: 1
Food: 1
Service: 1
Aizaz Shah
The worst customer service, waited 20 minutes to get a coffee and still didn’t got and very rude behavior from the employee. Also charged me for the coffee and didn’t refund me.
Service: 1
Aline MacDonald
I recently went through the drive-thru to order two drinks, but they didn’t have the correct change for my order. I had to come back later that same day to reorder my drinks. When I returned, I was asked to drive around and wait while my drinks were being prepared. Unfortunately, the situation was not handled in a way that met my expectations, and I left without the issue being properly resolved by the managers.
Gordon Vandewater
Hello , I'm a delivery driver who often has to go to this location. I'm not a pushy driver, I come in and wait in line to say who im picking up for and then usually wait for my order to be completed.. Today I waited in line, told the young man I was picking up so and so's order he looked behind him saw it and told me it wasn't bagged up yet. Ok, so figured he would bag it up, NO. He proceeded to take the next three peoples orders and then to make items than back to take yet more orders. I had to step back up at that point and ask if it was ready, than he bagged it up.. I don't understand why I would have to wait for an order that was already done, or why the order wasn't bagged up and completed when all items we there.
Was pretty crowded this morning Saturday Sept/14/2024.
Parking: It is a plaza so you’ll find spots.
Atmosphere: 5
Food: 5
Service: 5
K V
They 100% put regular milk in my latte instead of oat. Stomach acted up immediately. It's not serious for me, but it could be serious for someone else. Lawsuit waiting to happen
Ana Freitas Soares
Terrible ? “zero” grade
Service: 1
Alyssa Perullo
Never waited less than 20 min in drive thru. Just moved to area and this is the closest one to my house. I was in saugus previously so it’s not like there was less people there. Anytime I’ve come the coffee is weak and they’re out of something. Ordered boba refresher and they had no boba? Never mentioned it and charged same price? I’m turning into a Karen as I got older but it’s just common sense like let me know or reduce price. Paying $6 for 3 sips of a drink that’s not made right makes me cray. Be better.
My worst experience ever have before. I have ice Lavender Latte the coffee taste completely like i drink whole cup of lavender powder. I have to dump that to trash because I couldn’t drink that.
The coffee was pretty decent, but I have to say that I was waiting for it for ages. It is so annoying…and the tables were dirty, trash and nobody’s leftover was on the table and seats, nobody cares.
I believe that people should clean up after themselves when they leave. But the staff has to care about their cafe and have to keep it clean, at least the tables.
Atmosphere: 3
Food: 5
Service: 3
Customer service is really bad. You forget making the customer feel value will make them come back.
Atmosphere: 3
Food: 3
Service: 1
1 star for the ridiculous cardboard straws the Swampscott location gives out. Other nearby Starbucks stores don’t use these. Cardboard straws are the worst, they don’t last long with the frappes or any iced drinks.
The people who work here are great (shoutout to Colton who’s always so pleasant at the drive thru) and the coffee is always great and the store is clean but the cardboard straws need to go.
Atmosphere: 4
Food: 4
Service: 5
loved the strawberry refresher i ordered it at night so there was only two workers and it was busy so im assuming they made my drink in a rush which is what caused the drink to give me severe food poisoning i was sick for two days straight while puking nonstop i know it was the starbucks drink because my vomit had pieces of the strawberries they put in the refresher.
Food: 1
SAM is OUTSTANDING go inside swampscott he is phenomenal caring actually gets my order right Logan is Outstanding !!!!!!!! JOSE also OUTSTANDING & Exceptional customer service
Atmosphere: 4
Food: 5
Service: 5
I recently visited a Starbucks location, expecting the usual quality service and welcoming atmosphere. Unfortunately, my experience was quite the opposite, leaving me feeling not only frustrated but also racially profiled.
Upon entering, I placed my order and was met with a lack of urgency from the staff. I ordered a simple beverage and a pastry, expecting to be on my way quickly. However, as I stood waiting, I noticed that other customers who ordered after me received their drinks and food in a timely manner. It became increasingly clear that I was being overlooked, and the disparity in service was troubling.
After 20 minutes of waiting, I approached the counter to inquire about my order. The barista seemed distracted and brushed me off, assuring me my order was "coming right up." Yet, I continued to watch as people who arrived long after me were served without delay. The longer I waited, the more uncomfortable I felt, as if my presence was somehow less valued than that of the other customers.
Finally, after a grueling 45 minutes, my order was ready. By that point, my patience had worn thin, and I couldn’t shake the feeling that I was being treated differently due to my race. It was disheartening to feel singled out in a place where I had hoped to feel welcome. I’ve always enjoyed Starbucks, but this experience left a bitter taste in my mouth.
I left the store feeling disappointed and disheartened, questioning the inclusivity of a brand I once admired. I hope this feedback encourages the staff to be more aware of their service and the importance of treating every customer with the same level of respect and urgency, regardless of their background. No one should have to feel uncomfortable or overlooked in a place that aims to foster community.
Atmosphere: 1
Food: 1
Service: 1
The worst customer service, waited 20 minutes to get a coffee and still didn’t got and very rude behavior from the employee. Also charged me for the coffee and didn’t refund me.
Service: 1
I recently went through the drive-thru to order two drinks, but they didn’t have the correct change for my order. I had to come back later that same day to reorder my drinks. When I returned, I was asked to drive around and wait while my drinks were being prepared. Unfortunately, the situation was not handled in a way that met my expectations, and I left without the issue being properly resolved by the managers.
Hello , I'm a delivery driver who often has to go to this location. I'm not a pushy driver, I come in and wait in line to say who im picking up for and then usually wait for my order to be completed.. Today I waited in line, told the young man I was picking up so and so's order he looked behind him saw it and told me it wasn't bagged up yet. Ok, so figured he would bag it up, NO. He proceeded to take the next three peoples orders and then to make items than back to take yet more orders. I had to step back up at that point and ask if it was ready, than he bagged it up.. I don't understand why I would have to wait for an order that was already done, or why the order wasn't bagged up and completed when all items we there.
Service: 1
Restaurantji Recommends
Worst service ever just want it my coffe sweet .
Was pretty crowded this morning Saturday Sept/14/2024.
Parking: It is a plaza so you’ll find spots.
Atmosphere: 5
Food: 5
Service: 5
They 100% put regular milk in my latte instead of oat. Stomach acted up immediately. It's not serious for me, but it could be serious for someone else. Lawsuit waiting to happen
Terrible ? “zero” grade
Service: 1
Never waited less than 20 min in drive thru. Just moved to area and this is the closest one to my house. I was in saugus previously so it’s not like there was less people there. Anytime I’ve come the coffee is weak and they’re out of something. Ordered boba refresher and they had no boba? Never mentioned it and charged same price? I’m turning into a Karen as I got older but it’s just common sense like let me know or reduce price. Paying $6 for 3 sips of a drink that’s not made right makes me cray. Be better.
Atmosphere: 3
Food: 1
Service: 1
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