Wendy's has gone downhill since Dave Thomas passed.
Atmosphere: 1
Food: 3
Service: 2
Pistol Pete
I do like the new way they take orders for the drive through, less likely to get your order wrong since it uses AI and when you respond, you can see it typed out so you know it heard your order correctly.
Atmosphere: 3
Food: 3
Service: 3
Joanne Sanchez
The billboard visible from Rt 6 states MIsfortune Awaits You Lucky you a sick joke very offensive!!
Kaitlyn Perry (KP)
If you're Hallie or her boss, please keep reading, because you both need to hear this.
Long story short, I had a frustrating experience trying to order food for my kids from the Fall River Wendy’s location. The order was completely messed up, and when I reached out to them for help, they refused to assist me with a refund. Out of options and patience, I called this location instead, and that’s when Hallie answered the phone.
From the moment she picked up, Hallie completely diffused the situation. She was honest, kind, and transparent, openly admitting she wasn’t sure how to process a refund through the app, but immediately offered to download the app herself and figure it out with me. Are you kidding me? That level of ownership, especially for a mistake her store DIDN’T even make, is nearly unheard of these days.
We decided to just reorder the same items at her location. From the moment we walked in, it was night and day compared to our earlier experience. Our order was taken with care, prepared in under five minutes, and it was 100% accurate. Hallie went above and beyond to accommodate our various requests, and did it all with a great attitude.
The kitchen was calm and organized, the dining area was clean, and the atmosphere was totally stress-free. Most importantly, my kids finally got the meals they were so excited for, and that made everything worth it.
Hallie, thank you. You turned a mess into a great experience, and your professionalism, empathy, and effort did not go unnoticed!!!
If your boss is reading this: whatever you're paying her, she deserves more. A+ service all the way.
— A grateful parent with happy kids
Atmosphere: 5
Food: 5
Service: 5
Ethan Crosby
Switched to automated drive through, won’t order from here anymore.
Atmosphere: 1
Food: 1
Service: 1
Jesse Lacerda
Manager laughed in my face for attempting to apply an offer to my order.
Told me I didn't have enough rewards points for an offer?
Surely, Wendy's hires people for a management position with at least a high school diploma.... right?
Atmosphere: 1
Food: 1
Service: 1
Dawn Mancusi
Great quality food for decent prices !!!!! Employees are great !!!!
Atmosphere: 5
Food: 5
Service: 5
Leah Levesque
Food wash not very fresh
Frederick Kelley
Small lunch! Just what I needed!
Atmosphere: 4
Food: 5
Service: 5
meagan cabbabe
drive through ordering is by an AI voice bot. i am utterly disgusted.
I went around 12:30 to pick up a door dash order and the with the earring on his nose Seriously got mad because I asked for a tray for the drinks Then had the nerves to throw it in the counter NEVER EVER HAVE I BEEN SO DISGUSTED AND DISAPPOINTED I WILL ABSOLUTELY NEVER STEP FOOT IN THIS WENDYS
Atmosphere: 1
Food: 1
Service: 1
Tony Don Meas (Tone)
One of the better Wendy's, usually gets your order right and pleasant employees.
Atmosphere: 5
Food: 5
Service: 5
A F
INCREDIBLY high priced Food. 10 99 for A Single burger. Gross smelling burgers too. Wtf Wendy's Skip this one
Atmosphere: 1
Food: 1
Service: 1
Annette Desrosiers
This Wendy's had pretty fast service. Friendly people, neat dining area. Good burger and fries.
Atmosphere: 5
Food: 5
Service: 5
Swansea Vigilante
I FOUND WORMS IN MY CHILI. WHAT IS EVEN HAPPENING RIGHT NOW. I looked down into my chili and found worms coming out of the beans. I wish I got a pictures before I whipped it out my window in pure fear. PLEASE FIX THIS WENDYS PEOPLE COULD GET SICK!!!!! I have to keep my name hidden due to my fear of saftey
Wendy's has gone downhill since Dave Thomas passed.
Atmosphere: 1
Food: 3
Service: 2
I do like the new way they take orders for the drive through, less likely to get your order wrong since it uses AI and when you respond, you can see it typed out so you know it heard your order correctly.
Atmosphere: 3
Food: 3
Service: 3
The billboard visible from Rt 6 states MIsfortune Awaits You Lucky you a sick joke very offensive!!
If you're Hallie or her boss, please keep reading, because you both need to hear this.
Long story short, I had a frustrating experience trying to order food for my kids from the Fall River Wendy’s location. The order was completely messed up, and when I reached out to them for help, they refused to assist me with a refund. Out of options and patience, I called this location instead, and that’s when Hallie answered the phone.
From the moment she picked up, Hallie completely diffused the situation. She was honest, kind, and transparent, openly admitting she wasn’t sure how to process a refund through the app, but immediately offered to download the app herself and figure it out with me. Are you kidding me? That level of ownership, especially for a mistake her store DIDN’T even make, is nearly unheard of these days.
We decided to just reorder the same items at her location. From the moment we walked in, it was night and day compared to our earlier experience. Our order was taken with care, prepared in under five minutes, and it was 100% accurate. Hallie went above and beyond to accommodate our various requests, and did it all with a great attitude.
The kitchen was calm and organized, the dining area was clean, and the atmosphere was totally stress-free. Most importantly, my kids finally got the meals they were so excited for, and that made everything worth it.
Hallie, thank you. You turned a mess into a great experience, and your professionalism, empathy, and effort did not go unnoticed!!!
If your boss is reading this: whatever you're paying her, she deserves more. A+ service all the way.
— A grateful parent with happy kids
Atmosphere: 5
Food: 5
Service: 5
Switched to automated drive through, won’t order from here anymore.
Atmosphere: 1
Food: 1
Service: 1
Manager laughed in my face for attempting to apply an offer to my order.
Told me I didn't have enough rewards points for an offer?
Surely, Wendy's hires people for a management position with at least a high school diploma.... right?
Atmosphere: 1
Food: 1
Service: 1
Great quality food for decent prices !!!!! Employees are great !!!!
Atmosphere: 5
Food: 5
Service: 5
Food wash not very fresh
Small lunch! Just what I needed!
Atmosphere: 4
Food: 5
Service: 5
drive through ordering is by an AI voice bot. i am utterly disgusted.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
I went around 12:30 to pick up a door dash order and the with the earring on his nose
Seriously got mad because I asked for a tray for the drinks
Then had the nerves to throw it in the counter
NEVER EVER HAVE I BEEN SO DISGUSTED AND DISAPPOINTED
I WILL ABSOLUTELY NEVER STEP FOOT IN THIS WENDYS
Atmosphere: 1
Food: 1
Service: 1
One of the better Wendy's, usually gets your order right and pleasant employees.
Atmosphere: 5
Food: 5
Service: 5
INCREDIBLY high priced Food.
10
99 for A Single burger.
Gross smelling burgers too.
Wtf Wendy's
Skip this one
Atmosphere: 1
Food: 1
Service: 1
This Wendy's had pretty fast service. Friendly people, neat dining area. Good burger and fries.
Atmosphere: 5
Food: 5
Service: 5
I FOUND WORMS IN MY CHILI. WHAT IS EVEN HAPPENING RIGHT NOW. I looked down into my chili and found worms coming out of the beans. I wish I got a pictures before I whipped it out my window in pure fear. PLEASE FIX THIS WENDYS PEOPLE COULD GET SICK!!!!! I have to keep my name hidden due to my fear of saftey
Atmosphere: 2
Food: 1
Service: 5
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