Even if the new system taking your order at the drive thru allowing you to see that it’s correct on the screen, this location always gets our order wrong. Literally every.single.time. It’s become a joke in our family to see which item we will have to take back.
Atmosphere: 2
Food: 3
Service: 1
Joseph Medeiros (Lowkeylex)
My grandma came by and you guys charged her for three meals. But she got two drinks and one frie. This is ridiculous. Nobody pays attentions
Atmosphere: 1
Food: 1
Service: 1
Steven Souza
Who discontinues sweet and sour sauce. I’d love to talk to the person behind that decision.
Atmosphere: 2
Food: 1
Service: 3
daniel ottone
Frostys could be bigger
Atmosphere: 5
Food: 5
Service: 5
Kenton McRanton
Location is not very busy but still struggles with big orders have given a few shots an would say this location is sub par
Joshua Bosworth
Great place for a quick bite
Atmosphere: 5
Food: 5
Service: 5
Steve Petrosh
Probably one of the nicest cleanest fast food places I've seen in a while.
Atmosphere: 4
Food: 5
Service: 5
Fran Kelly
Wendy's has gone downhill since Dave Thomas passed.
Atmosphere: 1
Food: 3
Service: 2
Pistol Pete
I do like the new way they take orders for the drive through, less likely to get your order wrong since it uses AI and when you respond, you can see it typed out so you know it heard your order correctly.
Atmosphere: 3
Food: 3
Service: 3
Joanne Sanchez
The billboard visible from Rt 6 states MIsfortune Awaits You Lucky you a sick joke very offensive!!
If you're Hallie or her boss, please keep reading, because you both need to hear this.
Long story short, I had a frustrating experience trying to order food for my kids from the Fall River Wendy’s location. The order was completely messed up, and when I reached out to them for help, they refused to assist me with a refund. Out of options and patience, I called this location instead, and that’s when Hallie answered the phone.
From the moment she picked up, Hallie completely diffused the situation. She was honest, kind, and transparent, openly admitting she wasn’t sure how to process a refund through the app, but immediately offered to download the app herself and figure it out with me. Are you kidding me? That level of ownership, especially for a mistake her store DIDN’T even make, is nearly unheard of these days.
We decided to just reorder the same items at her location. From the moment we walked in, it was night and day compared to our earlier experience. Our order was taken with care, prepared in under five minutes, and it was 100% accurate. Hallie went above and beyond to accommodate our various requests, and did it all with a great attitude.
The kitchen was calm and organized, the dining area was clean, and the atmosphere was totally stress-free. Most importantly, my kids finally got the meals they were so excited for, and that made everything worth it.
Hallie, thank you. You turned a mess into a great experience, and your professionalism, empathy, and effort did not go unnoticed!!!
If your boss is reading this: whatever you're paying her, she deserves more. A+ service all the way.
— A grateful parent with happy kids
Atmosphere: 5
Food: 5
Service: 5
Ethan Crosby
Switched to automated drive through, won’t order from here anymore.
Atmosphere: 1
Food: 1
Service: 1
Jesse Lacerda
Manager laughed in my face for attempting to apply an offer to my order.
Told me I didn't have enough rewards points for an offer?
Surely, Wendy's hires people for a management position with at least a high school diploma.... right?
Atmosphere: 1
Food: 1
Service: 1
Dawn Mancusi
Great quality food for decent prices !!!!! Employees are great !!!!
Even if the new system taking your order at the drive thru allowing you to see that it’s correct on the screen, this location always gets our order wrong. Literally every.single.time. It’s become a joke in our family to see which item we will have to take back.
Atmosphere: 2
Food: 3
Service: 1
My grandma came by and you guys charged her for three meals. But she got two drinks and one frie. This is ridiculous. Nobody pays attentions
Atmosphere: 1
Food: 1
Service: 1
Who discontinues sweet and sour sauce. I’d love to talk to the person behind that decision.
Atmosphere: 2
Food: 1
Service: 3
Frostys could be bigger
Atmosphere: 5
Food: 5
Service: 5
Location is not very busy but still struggles with big orders have given a few shots an would say this location is sub par
Great place for a quick bite
Atmosphere: 5
Food: 5
Service: 5
Probably one of the nicest cleanest fast food places I've seen in a while.
Atmosphere: 4
Food: 5
Service: 5
Wendy's has gone downhill since Dave Thomas passed.
Atmosphere: 1
Food: 3
Service: 2
I do like the new way they take orders for the drive through, less likely to get your order wrong since it uses AI and when you respond, you can see it typed out so you know it heard your order correctly.
Atmosphere: 3
Food: 3
Service: 3
The billboard visible from Rt 6 states MIsfortune Awaits You Lucky you a sick joke very offensive!!
Restaurantji Recommends
If you're Hallie or her boss, please keep reading, because you both need to hear this.
Long story short, I had a frustrating experience trying to order food for my kids from the Fall River Wendy’s location. The order was completely messed up, and when I reached out to them for help, they refused to assist me with a refund. Out of options and patience, I called this location instead, and that’s when Hallie answered the phone.
From the moment she picked up, Hallie completely diffused the situation. She was honest, kind, and transparent, openly admitting she wasn’t sure how to process a refund through the app, but immediately offered to download the app herself and figure it out with me. Are you kidding me? That level of ownership, especially for a mistake her store DIDN’T even make, is nearly unheard of these days.
We decided to just reorder the same items at her location. From the moment we walked in, it was night and day compared to our earlier experience. Our order was taken with care, prepared in under five minutes, and it was 100% accurate. Hallie went above and beyond to accommodate our various requests, and did it all with a great attitude.
The kitchen was calm and organized, the dining area was clean, and the atmosphere was totally stress-free. Most importantly, my kids finally got the meals they were so excited for, and that made everything worth it.
Hallie, thank you. You turned a mess into a great experience, and your professionalism, empathy, and effort did not go unnoticed!!!
If your boss is reading this: whatever you're paying her, she deserves more. A+ service all the way.
— A grateful parent with happy kids
Atmosphere: 5
Food: 5
Service: 5
Switched to automated drive through, won’t order from here anymore.
Atmosphere: 1
Food: 1
Service: 1
Manager laughed in my face for attempting to apply an offer to my order.
Told me I didn't have enough rewards points for an offer?
Surely, Wendy's hires people for a management position with at least a high school diploma.... right?
Atmosphere: 1
Food: 1
Service: 1
Great quality food for decent prices !!!!! Employees are great !!!!
Atmosphere: 5
Food: 5
Service: 5
Food wash not very fresh
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