Bertucci's Italian Restaurant

It's been a while since I've visited and the quality has unfortunately gone downhill.

Atmosphere: 3

Food: 1

Service: 5

We went there on a Friday night and found it relatively empty for a weekend night. Quite disappointed with our food so had to send it back. Our veggie pizza was uncooked and unflavored. Ravioli was cold and extremely chewy.

The staff was very friendly though have to give it that. Still, never going back.

Atmosphere: 3

Food: 1

Service: 3

Great place and staff

Atmosphere: 5

Food: 5

Service: 5

Marty took good care of me and my family , good place with good food

Atmosphere: 5

Food: 5

Service: 5

Great service from Sonia! She was so accommodating and great with the children at the table. The pizza was also amazing, with a thicker crust.

Atmosphere: 5

Food: 5

Service: 5

Food not as good as it used to be.

Atmosphere: 4

Food: 3

Service: 3

An average Italian restaurant with big dishes, but with a standard taste/flavor.
The seasoning lacked a kick and was relatively flat (we had shrimp rossini, spaghetti eli olio, cachio a pepe pizza.
You can skip the deserts.
Our waiter was very attentive.

Atmosphere: 3

Food: 3

Service: 4

Pizza served Luke warm. Had a new pizza sent out, it too was lukewarm. Lousy food.⁸

Atmosphere: 3

Food: 1

Service: 2

Hadn’t been to a Bertucci’s in a while but this location felt a lot let Italian/semi-fancy and more like any other chain casual restaurant such as Apple Bees, Olive Garden, etc. However, our food was pretty good and felt slightly more homemade than you might get at larger chains.
Service was also very good. Our waitress Atticus was attentive to our needs and we even overheard her telling the kitchen to remake one of our dishes because they had forgotten to leave out capers as we had asked.
Didn’t try the pizza but the brick oven pies looked good. If they can work on their atmosphere a bit more to make it feel more like a neighborhood restaurant that’d go a long ways to helping them score an easy 5.

Atmosphere: 3

Food: 4

Service: 5

Leslie was very helpful with all my necessities. Wonderful customer service and the service was fast!

Atmosphere: 4

Food: 4

Service: 5

⭐️⭐️⭐️⭐️⭐️

I had such a great experience with Bertucci’s in Waltham! From the very beginning, when I called to place my order, I was helped by Marthy, and he was absolutely wonderful. He was friendly, patient, and made sure everything was taken care of perfectly. It’s rare to find someone so attentive and professional, and he really made the whole process easy and enjoyable.

When I picked up my order, everything was fresh, hot, and delicious—just what you expect from Bertucci’s! The food was amazing, and the service was top-notch from start to finish.

Thank you, Marthy, and the whole Bertucci’s team in Waltham for such a positive experience. I’ll definitely be ordering again soon!

Food: 5

Service: 5

We were at Bertucci’s in Waltham tonight to order takeout wings and an Italian chopped salad. There was a problem with payment and the manager, Marty, came over and helped us out. Terrific staff, great customer service, great wings, and a wonderful manager.

Atmosphere: 5

Food: 5

Service: 5

The service and food were really good!

Atmosphere: 5

Food: 5

Service: 5

Great staff! Very friendly even for big groups. I recommend!

Atmosphere: 5

Food: 5

Service: 5

Been eating here for years and enjoying.
Had a small size Margarita pizza. Brought it home even the dogs wouldn’t eat it
You have lost a long time fan