My coffee clutch group meets every Sunday after Mass and we are able to enjoy morning coffee and catch up before we begin our week. A great meeting place and always has been where friends meet up on a regular basis
Atmosphere: 5
Food: 5
Service: 5
Bayhas Kana
Decent service
Atmosphere: 5
Food: 5
Service: 5
Kevin
I’ve had multiple mobile orders from this location where an item was missing — usually something simple like a donut. Most recently, I ordered two items, but only one was on the pickup counter. My mom, who doesn’t speak much English, went to pick it up and ended up in a really uncomfortable situation when the staff insisted the order was complete. She was flustered and embarrassed in front of other customers.
I went in shortly after to explain the issue — not just that day’s mistake, but that it’s happened multiple times. Instead of owning up to it, the employee avoided responsibility and the manager gave excuses like “we can’t always get to the donuts,” which doesn’t really make sense when the sandwich was already made. The manager only apologized after I specifically asked for one, and I had to request compensation for the repeated mistakes myself.
Also, when I asked for an apology for my mom — who was clearly upset and embarrassed — the manager wouldn’t allow the employee to say anything. That made the whole thing feel even more dismissive.
I get that mistakes happen, but this wasn’t a one-time thing — and the way it was handled was disappointing. A little accountability and better customer service would go a long way.
Atmosphere: 1
Service: 1
Richard Mazzola
One of our favorite Dunkins in Waltham. Good coffee, good service.☕️
Atmosphere: 5
Food: 5
Service: 5
Robert Deegan (Rob)
Did not have product this listed on app and ordered thru there, told me they could not cancel the order and it was up to me to contact dunkin to get reimbursed for their failure. Was treated rudely as well. Will never come to this dunks again.
Atmosphere: 1
Food: 1
Service: 1
Alex Ze
Terrible cappuccino. Did this twice.
Service: 1
Steven Huff
Very Clean Store..??
Food: 5
Service: 4
Susan Manini
Love this place
Atmosphere: 5
Food: 5
Service: 5
Carl Witham
Fish department good!
Atmosphere: 2
Food: 3
Service: 3
Niecy Uwagboe
THIS IS BY FAR THE WORST DUNKIN I HAVE EVER ORDERED FROM. The people that work there are literally miserable and they DO NOT listen. I live 5 minutes away so I’m always coming here but it looks like I’m gonna have to travel a little further just to get some good service. The women taking my order started to rush- making my order incorrectly as a line behind me started to form.I ordered doordash from here a couple weeks ago because I was sick and they gave me the completely wrong order. When I mustered up the strength to go down there. The guy was SO angry, gave me a horrible attitude and wanted to take the food back (which my sister worked at Dunkin’ for over a year and you’re not supposed to do that)! I don’t even think I will return here it’s just SO BAD.
I like to go out for a coffee andThis place is the ? best in the area.Love drinking coffee and having a good time
Atmosphere: 5
Food: 5
Service: 5
Construction Guru
this morning guy is eating several bacon strips from the tray with hands then stores bacon in container for other customers. starbucks from now on!
Jessie LING
They made a mistake on my online order and spent a long time to fix. When everything was ready, I found I got a water down latte. I think I won’t go to that place anymore.Takeout: Yes
Bayron Mejia
Super. The icecoffe first class service. Class. Attention in Spanish
Kevin Driscoll
Missing items of my online order, and messed up both drinks. Staff seemed disoriented.
My coffee clutch group meets every Sunday after Mass and we are able to enjoy morning coffee and catch up before we begin our week. A great meeting place and always has been where friends meet up on a regular basis
Atmosphere: 5
Food: 5
Service: 5
Decent service
Atmosphere: 5
Food: 5
Service: 5
I’ve had multiple mobile orders from this location where an item was missing — usually something simple like a donut. Most recently, I ordered two items, but only one was on the pickup counter. My mom, who doesn’t speak much English, went to pick it up and ended up in a really uncomfortable situation when the staff insisted the order was complete. She was flustered and embarrassed in front of other customers.
I went in shortly after to explain the issue — not just that day’s mistake, but that it’s happened multiple times. Instead of owning up to it, the employee avoided responsibility and the manager gave excuses like “we can’t always get to the donuts,” which doesn’t really make sense when the sandwich was already made. The manager only apologized after I specifically asked for one, and I had to request compensation for the repeated mistakes myself.
Also, when I asked for an apology for my mom — who was clearly upset and embarrassed — the manager wouldn’t allow the employee to say anything. That made the whole thing feel even more dismissive.
I get that mistakes happen, but this wasn’t a one-time thing — and the way it was handled was disappointing. A little accountability and better customer service would go a long way.
Atmosphere: 1
Service: 1
One of our favorite Dunkins in Waltham.
Good coffee, good service.☕️
Atmosphere: 5
Food: 5
Service: 5
Did not have product this listed on app and ordered thru there, told me they could not cancel the order and it was up to me to contact dunkin to get reimbursed for their failure. Was treated rudely as well. Will never come to this dunks again.
Atmosphere: 1
Food: 1
Service: 1
Terrible cappuccino. Did this twice.
Service: 1
Very Clean Store..??
Food: 5
Service: 4
Love this place
Atmosphere: 5
Food: 5
Service: 5
Fish department good!
Atmosphere: 2
Food: 3
Service: 3
THIS IS BY FAR THE WORST DUNKIN I HAVE EVER ORDERED FROM. The people that work there are literally miserable and they DO NOT listen. I live 5 minutes away so I’m always coming here but it looks like I’m gonna have to travel a little further just to get some good service. The women taking my order started to rush- making my order incorrectly as a line behind me started to form.I ordered doordash from here a couple weeks ago because I was sick and they gave me the completely wrong order. When I mustered up the strength to go down there. The guy was SO angry, gave me a horrible attitude and wanted to take the food back (which my sister worked at Dunkin’ for over a year and you’re not supposed to do that)! I don’t even think I will return here it’s just SO BAD.
Restaurantji Recommends
I like to go out for a coffee andThis place is the ? best in the area.Love drinking coffee and having a good time
Atmosphere: 5
Food: 5
Service: 5
this morning guy is eating several bacon strips from the tray with hands then stores bacon in container for other customers. starbucks from now on!
They made a mistake on my online order and spent a long time to fix. When everything was ready, I found I got a water down latte. I think I won’t go to that place anymore.Takeout: Yes
Super. The icecoffe first class service. Class. Attention in Spanish
Missing items of my online order, and messed up both drinks. Staff seemed disoriented.
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