I live across the street. They are always good! They temporarily closed for renovations January 27 until February 4 they will re-open and be remodeled! *edited* Feb 12 They are open now
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
G
Birds chilling and pooping on donut trays left outside, DISGUSTING!!!
Jersouk Touy
I am writing to share my concerns about the recurring issues I’ve experienced at this Dunkin' location. Over multiple visits, I have encountered poor service, including frequent errors in my orders and significant communication challenges due to a lack of English proficiency among staff. This language barrier makes it extremely difficult to resolve issues effectively, even when dealing with the shift supervisor.
One of my biggest frustrations is the staff's inability to properly address and rectify mistakes when they occur. Everyone makes errors, but good customer service involves taking ownership of those mistakes, offering appropriate compensation, and ensuring the customer leaves satisfied. Unfortunately, this location consistently fails to do so, and the lack of customer engagement or willingness to make things right only exacerbates the problem.
As someone with experience in management, I’ve tried to offer constructive feedback and suggestions to improve the service, but it seems to go unacknowledged. The lack of responsiveness, combined with poor communication, is disappointing and does not reflect the standard of customer care I expect from a reputable brand like Dunkin’.
Because of these ongoing issues, I have decided to take my business elsewhere. While it is less convenient for me, other nearby options, such as the Shell gas station up the road in Lexington, provide better service, effective communication, and a customer-focused experience. I encourage others to consider doing the same until meaningful improvements are made at this location.
I hope this feedback is taken seriously and helps prompt changes to address these ongoing issues, including better staff training in customer service, communication skills, and learning how to effectively resolve order errors to ensure customer satisfaction.
Atmosphere: 1
Food: 2
Service: 1
CHAKRESH KUMAR JAIN
My grandson visits every week to eat something there.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Donuts, Bagel
Mark Wyman
Friendly and sharp cashier/order-taker~ But hot sandwich was cold throughout :(
Atmosphere: 3
Food: 2
Service: 4
steph G
Great store just need to update their hours online and also at the store it says they close many days at 11pm. Online it says it closed at nine pm and passed by today at 8:50 PM and it was already closed.
Atmosphere: 5
Food: 5
Service: 5
Иван Брутал
They poured half a glass of coffee, it was not large but small
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Donuts
ismail slassi
Good service
miral J
Absolutely nasty attitude!! Super disrespectful for absolutely no reason! Two guys there needs to be fired immediately! They kept talking trash about their customers while I was waiting for my order, and calling customers some names!
Malak
They close before 9 even though the operation hours on the front door says 10 pm!!!
I don’t normally do this but I just have to at this point. The only reason I buy from this location is because they’re very close to my house. I have had countless disappointing experiences with them and this is way too horrible. The only thing they’re good at is burn your sausage to hell and even reduce your drink to a half cup. This location needs a complete overhaul of customer service or maybe CLOSE IT DOWN. ANOTHER DISAPPOINTING AND HORRIBLE EXPERIENCE!!!! I do not recommend this location, NEVER!!!!!
LuLu Bell
My husband and I love this location.. next time I get an order, we'll have to put it up?Sometimes the app screws up, sometimes I do.. but they always help me out. I'm glad they take tips here... They deserve it!!
Horrible service, coffee is never correct and has coffee grounds in it. The foods are never cooked as well, can’t even toast a bagel.
Atmosphere: 1
Food: 1
Service: 1
Maria Bonfiglio
Asked if there was sugar in a chai latte, they told me no .I got home and low and behold. There was sugar in it, and it was 40 MG. Of it had to throw it away very upset because I paid a lot for
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Muffins, Egg and Cheese
Jonathan Tomer
A solid Dunkins right around the corner from us in Waltham. The place is always clean, the coffees come out quick and the employees are kind. Thanks for providing my family's java!
I live across the street. They are always good! They temporarily closed for renovations January 27 until February 4 they will re-open and be remodeled! *edited* Feb 12 They are open now
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Birds chilling and pooping on donut trays left outside, DISGUSTING!!!
I am writing to share my concerns about the recurring issues I’ve experienced at this Dunkin' location. Over multiple visits, I have encountered poor service, including frequent errors in my orders and significant communication challenges due to a lack of English proficiency among staff. This language barrier makes it extremely difficult to resolve issues effectively, even when dealing with the shift supervisor.
One of my biggest frustrations is the staff's inability to properly address and rectify mistakes when they occur. Everyone makes errors, but good customer service involves taking ownership of those mistakes, offering appropriate compensation, and ensuring the customer leaves satisfied. Unfortunately, this location consistently fails to do so, and the lack of customer engagement or willingness to make things right only exacerbates the problem.
As someone with experience in management, I’ve tried to offer constructive feedback and suggestions to improve the service, but it seems to go unacknowledged. The lack of responsiveness, combined with poor communication, is disappointing and does not reflect the standard of customer care I expect from a reputable brand like Dunkin’.
Because of these ongoing issues, I have decided to take my business elsewhere. While it is less convenient for me, other nearby options, such as the Shell gas station up the road in Lexington, provide better service, effective communication, and a customer-focused experience. I encourage others to consider doing the same until meaningful improvements are made at this location.
I hope this feedback is taken seriously and helps prompt changes to address these ongoing issues, including better staff training in customer service, communication skills, and learning how to effectively resolve order errors to ensure customer satisfaction.
Atmosphere: 1
Food: 2
Service: 1
My grandson visits every week to eat something there.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Donuts, Bagel
Friendly and sharp cashier/order-taker~ But hot sandwich was cold throughout :(
Atmosphere: 3
Food: 2
Service: 4
Great store just need to update their hours online and also at the store it says they close many days at 11pm. Online it says it closed at nine pm and passed by today at 8:50 PM and it was already closed.
Atmosphere: 5
Food: 5
Service: 5
They poured half a glass of coffee, it was not large but small
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Donuts
Good service
Absolutely nasty attitude!! Super disrespectful for absolutely no reason! Two guys there needs to be fired immediately! They kept talking trash about their customers while I was waiting for my order, and calling customers some names!
They close before 9 even though the operation hours on the front door says 10 pm!!!
Food: 3
Service: 1
Restaurantji Recommends
I don’t normally do this but I just have to at this point. The only reason I buy from this location is because they’re very close to my house. I have had countless disappointing experiences with them and this is way too horrible. The only thing they’re good at is burn your sausage to hell and even reduce your drink to a half cup. This location needs a complete overhaul of customer service or maybe CLOSE IT DOWN. ANOTHER DISAPPOINTING AND HORRIBLE EXPERIENCE!!!! I do not recommend this location, NEVER!!!!!
My husband and I love this location.. next time I get an order, we'll have to put it up?Sometimes the app screws up, sometimes I do.. but they always help me out. I'm glad they take tips here... They deserve it!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toasted Almond Cold Brew, Sweet Black Pepper Breakfast Sandwich, Sandwich, Toasted, Chicken Bacon & Cheese Croissant Stuffer
Horrible service, coffee is never correct and has coffee grounds in it. The foods are never cooked as well, can’t even toast a bagel.
Atmosphere: 1
Food: 1
Service: 1
Asked if there was sugar in a chai latte, they told me no .I got home and low and behold. There was sugar in it, and it was 40 MG. Of it had to throw it away very upset because I paid a lot for
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Muffins, Egg and Cheese
A solid Dunkins right around the corner from us in Waltham. The place is always clean, the coffees come out quick and the employees are kind. Thanks for providing my family's java!
Atmosphere: 5
Food: 5
Service: 5
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