I ordered a sourdough breakfast sandwich. Let me tell you no care or thought was placed making the sandwich. I asked for it toasted the bread came as cold as ice pretty much everything was just thrown in the middle of two pieces of bread. Cheese wasn't melted. Eggs were cold seriously I haven't ordered from this Dunkin' Donuts in a while and thought I'd give them another chance today. After the way, my order showed up I'll go across town to a different Dunkin' Donuts because I know they'll get the Order right. So right now, my wife is toasting the bread ourselves and heating up the eggs and bacon and melting the cheese ourselves if that's the case or I order from Dunkin' Donuts.. Seriously, get it together.
Atmosphere: 1
Food: 1
Service: 1
Drew
Are you kidding? Pathetic
Atmosphere: 1
Food: 1
Service: 1
curtis b flory iv
Had to remind the employee that I had an ice coffee coming. The order taker was fine. The drink was cold and watery.
Atmosphere: 3
Food: 4
Service: 3
Daidai Joe
$5 coffee is not hot. No service
Atmosphere: 3
Service: 3
Leo Beilschmidt (rus)
saw my opp there so minus two stars
Atmosphere: 3
Food: 5
Service: 5
Mahek Shah
Great teamwork, quick to fulfill orders, and friendly staff. Very busy but staff didn’t seem flustered. Easy pickup of mobile and app orders.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Jen Holmes
Incompetence, rudeness and indifference is the daily standard here.
M.S. K
Ample parking Space.
Atmosphere: 4
Service: 4
Marisa Ernesto
Friendly attendants.
Atmosphere: 5
Food: 5
Service: 5
jake sciretto
Messed up order and couldn’t fix it because of significant language barrier. No one could effectively communicate in English.
Use to come here often but lately they never have anything available. 1:30 pm and they seem to always be out of plain bagels and donuts.
SliceO Pie
I live across the street. They are always good! They temporarily closed for renovations January 27 until February 4 they will re-open and be remodeled! *edited* Feb 12 They are open now
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
G
Birds chilling and pooping on donut trays left outside, DISGUSTING!!!
Jersouk Touy
I am writing to share my concerns about the recurring issues I’ve experienced at this Dunkin' location. Over multiple visits, I have encountered poor service, including frequent errors in my orders and significant communication challenges due to a lack of English proficiency among staff. This language barrier makes it extremely difficult to resolve issues effectively, even when dealing with the shift supervisor.
One of my biggest frustrations is the staff's inability to properly address and rectify mistakes when they occur. Everyone makes errors, but good customer service involves taking ownership of those mistakes, offering appropriate compensation, and ensuring the customer leaves satisfied. Unfortunately, this location consistently fails to do so, and the lack of customer engagement or willingness to make things right only exacerbates the problem.
As someone with experience in management, I’ve tried to offer constructive feedback and suggestions to improve the service, but it seems to go unacknowledged. The lack of responsiveness, combined with poor communication, is disappointing and does not reflect the standard of customer care I expect from a reputable brand like Dunkin’.
Because of these ongoing issues, I have decided to take my business elsewhere. While it is less convenient for me, other nearby options, such as the Shell gas station up the road in Lexington, provide better service, effective communication, and a customer-focused experience. I encourage others to consider doing the same until meaningful improvements are made at this location.
I hope this feedback is taken seriously and helps prompt changes to address these ongoing issues, including better staff training in customer service, communication skills, and learning how to effectively resolve order errors to ensure customer satisfaction.
Atmosphere: 1
Food: 2
Service: 1
CHAKRESH KUMAR JAIN
My grandson visits every week to eat something there.
I ordered a sourdough breakfast sandwich. Let me tell you no care or thought was placed making the sandwich. I asked for it toasted the bread came as cold as ice pretty much everything was just thrown in the middle of two pieces of bread. Cheese wasn't melted. Eggs were cold seriously I haven't ordered from this Dunkin' Donuts in a while and thought I'd give them another chance today. After the way, my order showed up I'll go across town to a different Dunkin' Donuts because I know they'll get the Order right. So right now, my wife is toasting the bread ourselves and heating up the eggs and bacon and melting the cheese ourselves if that's the case or I order from Dunkin' Donuts.. Seriously, get it together.
Atmosphere: 1
Food: 1
Service: 1
Are you kidding? Pathetic
Atmosphere: 1
Food: 1
Service: 1
Had to remind the employee that I had an ice coffee coming. The order taker was fine. The drink was cold and watery.
Atmosphere: 3
Food: 4
Service: 3
$5 coffee is not hot. No service
Atmosphere: 3
Service: 3
saw my opp there so minus two stars
Atmosphere: 3
Food: 5
Service: 5
Great teamwork, quick to fulfill orders, and friendly staff. Very busy but staff didn’t seem flustered. Easy pickup of mobile and app orders.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Incompetence, rudeness and indifference is the daily standard here.
Ample parking Space.
Atmosphere: 4
Service: 4
Friendly attendants.
Atmosphere: 5
Food: 5
Service: 5
Messed up order and couldn’t fix it because of significant language barrier. No one could effectively communicate in English.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Use to come here often but lately they never have anything available. 1:30 pm and they seem to always be out of plain bagels and donuts.
I live across the street. They are always good! They temporarily closed for renovations January 27 until February 4 they will re-open and be remodeled! *edited* Feb 12 They are open now
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Birds chilling and pooping on donut trays left outside, DISGUSTING!!!
I am writing to share my concerns about the recurring issues I’ve experienced at this Dunkin' location. Over multiple visits, I have encountered poor service, including frequent errors in my orders and significant communication challenges due to a lack of English proficiency among staff. This language barrier makes it extremely difficult to resolve issues effectively, even when dealing with the shift supervisor.
One of my biggest frustrations is the staff's inability to properly address and rectify mistakes when they occur. Everyone makes errors, but good customer service involves taking ownership of those mistakes, offering appropriate compensation, and ensuring the customer leaves satisfied. Unfortunately, this location consistently fails to do so, and the lack of customer engagement or willingness to make things right only exacerbates the problem.
As someone with experience in management, I’ve tried to offer constructive feedback and suggestions to improve the service, but it seems to go unacknowledged. The lack of responsiveness, combined with poor communication, is disappointing and does not reflect the standard of customer care I expect from a reputable brand like Dunkin’.
Because of these ongoing issues, I have decided to take my business elsewhere. While it is less convenient for me, other nearby options, such as the Shell gas station up the road in Lexington, provide better service, effective communication, and a customer-focused experience. I encourage others to consider doing the same until meaningful improvements are made at this location.
I hope this feedback is taken seriously and helps prompt changes to address these ongoing issues, including better staff training in customer service, communication skills, and learning how to effectively resolve order errors to ensure customer satisfaction.
Atmosphere: 1
Food: 2
Service: 1
My grandson visits every week to eat something there.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Donuts, Bagel
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