If I could give zero stars, I would. This experience was beyond disappointing. My wife placed a birthday cake order on Saturday to be picked up Monday. She even sent a confirmation message, and the staff wrote it down. But when I arrived today—on my birthday—the order was nowhere to be found.
They claimed they “found it” after I’d already waited over 40 minutes, only to rush and make it on the spot. And even then, the cake didn’t match our original request. This wasn’t just a minor inconvenience—it completely disrupted my day.
Birthdays are supposed to be joyful. Instead, I left frustrated, upset, and without the cake we thoughtfully planned ahead for. I won’t be coming back, and I certainly won’t be recommending this place to anyone.
You messed up my day. That sucks.
And to top it off—the cake wasn’t even packed. I had to carry it home uncovered, holding it in my hands like a joke. It didn’t match our request, and the whole experience was careless and chaotic.
Sonia Das
Kairos bakery is a hidden gem. They are small but amazing.We found them two years ago when we were looking to order cake last minute for my daughter’s birthday. They made a custom Minnie Mouse cake for her second birthday that so fluffy and moist that everyone was raving about the cake for days. Both the frosting and the cake was not very sweet which I really liked. This year we got a princess cake which looked better than I imagined. I will never go to any other bakery for birthday cakes ever.
Food: 5
Service: 5
Hal Davis
Stopped by to purchase a delicious slice of tres leches. Thank You.
Atmosphere: 5
Food: 5
Service: 5
Kayli McGurn
I want to give this small business a very huge shoutout! My company was doing a huge PD day last Friday, and one of our senior leaders had a birthday, so we wanted to provide cupcakes for her and our staff. The owner was a pleasure, and he was happy to take our large order of 250 cupcakes for a great price. Not only was the price great, but the cupcakes were raved about by all the staff at our event. We would absolutely do business with them again. Thank you to all the staff at Kairo's!!! You are appreciated.
Food: 5
Service: 5
Chelsea DeProfio
Cute little bodega. We had a hard time finding parking, the selection was small, and we didn't love our cupcakes. There is nowhere to sit inside. But they were super nice!
Atmosphere: 3
Food: 2
Service: 4
Habibe Şahin
Fresh, delicious and special cake for birthday.
Atmosphere: 5
Food: 5
Service: 5
Selena Murillo sandoval
Bad experience with the cake, two hairs came and they were not able to refund the money
Atmosphere: 1
Food: 1
Service: 1
Fatima Sanchez
So amazing !! The birthday cakes are beautiful and delicious ????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
FS alcantara
They need to work much more on customer service.
Atmosphere: 1
Food: 3
Service: 1
Michelle Osgood
We love stopping in to Kairo's Bakery everytime we go to Waltham. The owner is incredibly nice and willing to answer any questions about their freshly made delicious bake goods or their imported products! The sweet breads are my kids favorite and the cookies are mine!
Good coffee and cheesy bread. Great bargain. You don't really need to speak Spanish. They'll understand what you need.
Atmosphere: 4
Food: 4
Service: 5
Helen Chen
Amazing cakes! Had this and it was actually divine. 100% will buy
Food: 5
Alexander Calderón
Every time I go to this bakery they cheat me, in short, they steal from me, for example, I order $10 dollars worth of bread and they only put $8.50 in my bag. One day I will put on a hidden camera and I will expose them on social networks..!
Atmosphere: 1
Food: 1
Service: 1
Marilyn
Very delicious cake (strawberries and cream), first time going here and will be going back.
If I could give zero stars, I would.
This experience was beyond disappointing. My wife placed a birthday cake order on Saturday to be picked up Monday. She even sent a confirmation message, and the staff wrote it down. But when I arrived today—on my birthday—the order was nowhere to be found.
They claimed they “found it” after I’d already waited over 40 minutes, only to rush and make it on the spot. And even then, the cake didn’t match our original request. This wasn’t just a minor inconvenience—it completely disrupted my day.
Birthdays are supposed to be joyful. Instead, I left frustrated, upset, and without the cake we thoughtfully planned ahead for. I won’t be coming back, and I certainly won’t be recommending this place to anyone.
You messed up my day. That sucks.
And to top it off—the cake wasn’t even packed. I had to carry it home uncovered, holding it in my hands like a joke. It didn’t match our request, and the whole experience was careless and chaotic.
Kairos bakery is a hidden gem. They are small but amazing.We found them two years ago when we were looking to order cake last minute for my daughter’s birthday. They made a custom Minnie Mouse cake for her second birthday that so fluffy and moist that everyone was raving about the cake for days. Both the frosting and the cake was not very sweet which I really liked. This year we got a princess cake which looked better than I imagined. I will never go to any other bakery for birthday cakes ever.
Food: 5
Service: 5
Stopped by to purchase a delicious slice of tres leches. Thank You.
Atmosphere: 5
Food: 5
Service: 5
I want to give this small business a very huge shoutout! My company was doing a huge PD day last Friday, and one of our senior leaders had a birthday, so we wanted to provide cupcakes for her and our staff. The owner was a pleasure, and he was happy to take our large order of 250 cupcakes for a great price. Not only was the price great, but the cupcakes were raved about by all the staff at our event. We would absolutely do business with them again. Thank you to all the staff at Kairo's!!! You are appreciated.
Food: 5
Service: 5
Cute little bodega. We had a hard time finding parking, the selection was small, and we didn't love our cupcakes. There is nowhere to sit inside. But they were super nice!
Atmosphere: 3
Food: 2
Service: 4
Fresh, delicious and special cake for birthday.
Atmosphere: 5
Food: 5
Service: 5
Bad experience with the cake, two hairs came and they were not able to refund the money
Atmosphere: 1
Food: 1
Service: 1
So amazing !! The birthday cakes are beautiful and delicious ????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
They need to work much more on customer service.
Atmosphere: 1
Food: 3
Service: 1
We love stopping in to Kairo's Bakery everytime we go to Waltham. The owner is incredibly nice and willing to answer any questions about their freshly made delicious bake goods or their imported products! The sweet breads are my kids favorite and the cookies are mine!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very kind
Atmosphere: 5
Food: 5
Service: 5
Good coffee and cheesy bread. Great bargain. You don't really need to speak Spanish. They'll understand what you need.
Atmosphere: 4
Food: 4
Service: 5
Amazing cakes! Had this and it was actually divine. 100% will buy
Food: 5
Every time I go to this bakery they cheat me, in short, they steal from me, for example, I order $10 dollars worth of bread and they only put $8.50 in my bag. One day I will put on a hidden camera and I will expose them on social networks..!
Atmosphere: 1
Food: 1
Service: 1
Very delicious cake (strawberries and cream), first time going here and will be going back.
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