Place is slow as hell missed my bus waiting for just a tea they suck pretty much
maureen dipalma
The child making the drinks was criticizing every order that she was doing. Not even caring that with how slow she was moving every person she was making fun of was waiting and watching her do this. This was all done on Saturday October 11, 2025 between 5:20 pm and 540pm. Starbucks has really fallen.
Atmosphere: 1
Food: 1
Service: 1
Kia Kia
Usually good but have been messing up alot lately and only offering apology. My money is wasted. I pull off then realize this not what I ordered but I dont have the time to drive all the way around. I have to go to work.
Service: 5
Hugo Zambrano
The team that works here makes this place amazing.
Atmosphere: 5
Food: 5
Service: 5
Rachel Susan E.
This Starbucks is so freezing cold I felt sorry for staff. Also, understaffed so they could not do stuff like replace napkins and Drive Thru was long. Staff was working flat out.
Atmosphere: 3
Food: 5
Service: 5
Denis Belokostolsky
On our trip to Maine, wifey wanted a Starbucks Chai. Easy off/on of Route95N. Fast excellent service.
Grace Pravda
Grateful to be able to come get some espresso and get some work done. The staff here are friendly and seem to have great relationships with clients and each other. ✨☕️
Praying this place would continue to be filled with joy, peace, laughter, and kindness. God bless! You are loved 💕
Atmosphere: 5
Food: 5
Service: 5
Bayhas Kana
Great store
Atmosphere: 5
Food: 5
Service: 5
Andrew Sutton
Do you like Starbucks because it's a Starbucks
Cecilia Lawrence
On 7/31/25 I spent the entire day (7am-4pm) working from Starbucks at 12 Market Pl Dr in Waltham while my Rabbit had a procedure at the MSPCA.
I arrived around 7am; the parking lot was full. As I grabbed my backpack I prepared for the worst. In my head I assumed “busy parking lot means busy café means stressed employees and bad service.”
Upon entering the building the first thing I noticed was how calm and orderly the staff was. I was greeted immediately and then waited at the front counter for less than a minute. I ordered a drink and a breakfast sandwich. My order was ready quickly and was made correctly.
Throughout the day I saw a couple of drive thru customers come inside with reports of silly complaints or mistakes – they were addressed with a smile and the customers left happy. I saw so many “regulars” come in as if they were long time friends with the staff.
I ordered additional food and drink throughout the day, via the mobile app. Everything was prepared quickly, served at appropriate temperature and tasted exactly as expected.
Starbucks at 12 Market Place Drive in Waltham is an absolute five-star business.
Please start limiting items for drive through. 45 min for 6 cars is crazy guys.
Atmosphere: 5
Food: 5
Service: 5
Ish Burman
I asked for extremely light ice and I got this much ice in my drink. Starbucks practices recently have been so terrible especially this location that they can’t serve drinks with appropriate level of ice while charging $6 for a drink. Pack of ice costs $3 at gas stations
Atmosphere: 3
Food: 1
Service: 1
nicole brown
Update: The coffees were overfilled so even though I was careful to keep the bag upright, they overflowed through the bag and all over my car, but before realizing it, I picked the bag up and it broke, so one coffee landed on the ground. I’ll be calling corporate about the bill to clean my car. —— Sorry but terrible service today at this location. Before 5:45am, I ordered 4 coffees, one with cream on the side. When they come out, the woman working tells me they don’t have any trays, so do I have a way to transport them in my car. I say no and I should have been told when ordering. Before I have a chance to ask if I can be partially refunded since I can’t take them all with me, she says, “Sorry, I don’t have a solution for you,” and walks away. So when I see the woman I ordered from, I ask for a bag and let her know I’m frustrated. She hands me a bag and says nothing. Mind you, it’s before 6am and I’m the only one in there, so it’s not like I was having unrealistic expectations during a super busy time. And I know ish happens, but why are you out of trays before 6am OR why haven’t you already made a plan for communication to customers before they pay. Besides that, I ordered a salted caramel something or other expecting it to be sweet, and oh, I don’t know, maybe taste like caramel. I got an overpriced bitter black iced coffee with foam on the top. Supposedly it’s the foam that’s flavored, but no improvement when I tried to shake it up. They gave me caramel syrup when I asked, but again, no acknowledgment, apology, or offer to remake it or make me something else.
Service: 1
Ivonee Peñuñuri
The place is clean and the employees are awesome. It was quiet at 6:00 which is wonderful for me. I’ll return very soon. Thanks guys.
Atmosphere: 5
Food: 5
Service: 5
Nicholas Bement
Josh is awesome. He gave my dog a pup cup. Thanks josh.
Place is slow as hell missed my bus waiting for just a tea they suck pretty much
The child making the drinks was criticizing every order that she was doing. Not even caring that with how slow she was moving every person she was making fun of was waiting and watching her do this. This was all done on Saturday October 11, 2025 between 5:20 pm and 540pm. Starbucks has really fallen.
Atmosphere: 1
Food: 1
Service: 1
Usually good but have been messing up alot lately and only offering apology. My money is wasted. I pull off then realize this not what I ordered but I dont have the time to drive all the way around. I have to go to work.
Service: 5
The team that works here makes this place amazing.
Atmosphere: 5
Food: 5
Service: 5
This Starbucks is so freezing cold I felt sorry for staff. Also, understaffed so they could not do stuff like replace napkins and Drive Thru was long. Staff was working flat out.
Atmosphere: 3
Food: 5
Service: 5
On our trip to Maine, wifey wanted a Starbucks Chai. Easy off/on of Route95N. Fast excellent service.
Grateful to be able to come get some espresso and get some work done. The staff here are friendly and seem to have great relationships with clients and each other. ✨☕️
Praying this place would continue to be filled with joy, peace, laughter, and kindness. God bless! You
are loved 💕
Atmosphere: 5
Food: 5
Service: 5
Great store
Atmosphere: 5
Food: 5
Service: 5
Do you like Starbucks because it's a Starbucks
On 7/31/25 I spent the entire day (7am-4pm) working from Starbucks at 12 Market Pl Dr in Waltham while my Rabbit had a procedure at the MSPCA.
I arrived around 7am; the parking lot was full. As I grabbed my backpack I prepared for the worst. In my head I assumed “busy parking lot means busy café means stressed employees and bad service.”
Upon entering the building the first thing I noticed was how calm and orderly the staff was. I was greeted immediately and then waited at the front counter for less than a minute. I ordered a drink and a breakfast sandwich. My order was ready quickly and was made correctly.
Throughout the day I saw a couple of drive thru customers come inside with reports of silly complaints or mistakes – they were addressed with a smile and the customers left happy. I saw so many “regulars” come in as if they were long time friends with the staff.
I ordered additional food and drink throughout the day, via the mobile app. Everything was prepared quickly, served at appropriate temperature and tasted exactly as expected.
Starbucks at 12 Market Place Drive in Waltham is an absolute five-star business.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Please start limiting items for drive through. 45 min for 6 cars is crazy guys.
Atmosphere: 5
Food: 5
Service: 5
I asked for extremely light ice and I got this much ice in my drink. Starbucks practices recently have been so terrible especially this location that they can’t serve drinks with appropriate level of ice while charging $6 for a drink. Pack of ice costs $3 at gas stations
Atmosphere: 3
Food: 1
Service: 1
Update: The coffees were overfilled so even though I was careful to keep the bag upright, they overflowed through the bag and all over my car, but before realizing it, I picked the bag up and it broke, so one coffee landed on the ground. I’ll be calling corporate about the bill to clean my car.
——
Sorry but terrible service today at this location. Before 5:45am, I ordered 4 coffees, one with cream on the side. When they come out, the woman working tells me they don’t have any trays, so do I have a way to transport them in my car. I say no and I should have been told when ordering. Before I have a chance to ask if I can be partially refunded since I can’t take them all with me, she says, “Sorry, I don’t have a solution for you,” and walks away. So when I see the woman I ordered from, I ask for a bag and let her know I’m frustrated. She hands me a bag and says nothing. Mind you, it’s before 6am and I’m the only one in there, so it’s not like I was having unrealistic expectations during a super busy time. And I know ish happens, but why are you out of trays before 6am OR why haven’t you already made a plan for communication to customers before they pay. Besides that, I ordered a salted caramel something or other expecting it to be sweet, and oh, I don’t know, maybe taste like caramel. I got an overpriced bitter black iced coffee with foam on the top. Supposedly it’s the foam that’s flavored, but no improvement when I tried to shake it up. They gave me caramel syrup when I asked, but again, no acknowledgment, apology, or offer to remake it or make me something else.
Service: 1
The place is clean and the employees are awesome. It was quiet at 6:00 which is wonderful for me. I’ll return very soon. Thanks guys.
Atmosphere: 5
Food: 5
Service: 5
Josh is awesome. He gave my dog a pup cup. Thanks josh.
Atmosphere: 5
Food: 5
Service: 5
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