Chipotle Mexican Grill
69 Bond St, Watertown
(617) 231-7879
Recent Reviews
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It's easy as always. Great staff, get to know them. Smile, be pleasant & patient with them!
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Burrito Bowl
Nasty and disgusting people. They think I’m asking for free food and the place is all dusty. Many employees just waiting for nothing inside. No one clean the table. Beverage station is dusty and utensils seem nasty too.
Atmosphere: 1
Food: 4
Service: 1
Food poisoning for several days after eating here. The place is very dirty.
This is hands down the worst chipotle I’ve ever been too. It was literally half a bowl they sold me for an extremely inflated price. Will not ever come back and will be going to different locations. Super disappointed.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Manager.....
Just close the place
Not worth ordering anything
Thank god my local Pancheros and QDoba and Moes does quesadillas because I’m absolutely appalled that I walk in after a long shift at the hospital looking for my favorite comfort food- a simple cheese quesadilla- and when I order, the worker looks me in the eyes and said “you can only order that online”. To which I said… so if I stand here an order it on my phone I can get it but I can’t just tell you, to which he nods. Meanwhile, I see someone in there eating a quesadilla that looks like it was NOT to go (made in store). I will never give my business to this chain again it’s actually so lazy and disgusting
Atmosphere: 1
Food: 1
Service: 1
Good food I also don’t understand the drama of their portion sizes I always get a good amount good service too
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Burrito Bowl, Burrito, Chips, Kid's Build Your Own
The chipotle vinaigrette is my favorite part of chipotle, I went there and asked for some and they said they were all out however they gave the customer directly behind me one, I inquired about this and then they refused to give me one claiming that was the last one and they had no more which was an obvious lie. Terrible, to to another chipotle!
Atmosphere: 1
Food: 1
Service: 1
Worst chipotle I've ever been to. Literally served me half the portion other chipotles serve. It happened to me once and I thought that was a coincidence so I gave them another shot and it happened again. So it clearly seems like they're doing this deliberately. It's not only me, others have complained about this same issue at this location. Never going back here again.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Burrito Bowl
Omg I’ve never been so upset in my whole life with this place. Today I came here and got two burrito bowls and when I got home the food was super spicy. They think they are cooking for animals. I think that they are using a shovel instead of a spoon to season the food with pepper.
Restaurantji Recommends
Months later and still the worst in everything, service is out the window,along with waiting for orders to go.this was the last time my whole family ever come here
Parking: Plenty of free parking
Atmosphere: 1
Food: 1
Service: 1
order never came
I do recommend that when you order, be loud and clear about the order. I got double charged for something i did not order. When asked for explanation, the cashier kept staring at me! There seems to be language issue. The burrito was mediocre at best. There are other options around so go for them!
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Burrito
This location is suffering from poor management. I had ordered from this location several times for takeout and, several times now, they forgot an item or two. The plating for the food is also very sloppy, with some of the sauces and other food items spilling over each other.
The food is fine for what it is, and I have not had any issues with any of the staff members. My concern is, from what I gathered, the management and possibly poor training for the staff who work the food station and the ones responsible for takeout orders.
I tried to get a refund for the food item that was missing recently, but instead, Chipotle's website gave me an online voucher for the missing item via their chatbot "Pepper".
Combined with past experience and other issues from this location, it is honestly not worth the headache in coming back here. My suggestion: find another location and save your time and money.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Burrito Bowl, Side of Guacamole, Burrito, Quesadilla, Chips & Queso Blanco, Chips
It was the dirtiest restaurant I have been in, the eating area was filthy, tables not clean, trash all over the floor and the bathroom, I've seen cleaner portopotties.
Food: 1
Recommended dishes: Burrito
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