I ordered a chicken bowl and definitely tasted mold in my food ( most likely the black beans). So I talked to the manager, and he was nice enough to accept the refund and apologize for that. While I was waiting for the refund, the girl behind the counter (one of the staff) was picking her nose. Overall, it was not a very positive experience…
Atmosphere: 3
Food: 1
Service: 4
Gerald Quek
It’s been 4 months since the last time visit and I can tell there’s a new manager on the floor. Food is nice and warm, vegetables are fresh and non-frozen film looking. And most importantly the staff have SMILES on their face. Keep up the good work.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Burrito Bowl
Joe “Beansprout”
You all need to clean. Come on now
Atmosphere: 1
Food: 1
Service: 1
William Fleming
Well managed Chipotle location.
Atmosphere: 5
Food: 5
Service: 5
Shant Melkonian
As someone who goes to chipotle 3-4 times a week, this store by far has the most incompitent employees. I have tried this location 4 times, every single time, something goes wrong. This time, I ordered online a chicken quesadilla and a steak quesadilla. I recieved two steal quesadillas, both without the salsa I had asked for. This is not rocket science. If it says chicken, do chicken. If it says salsa, put the salsa. Why would anyone order two servings of beans TWICE. By far the worst chipotle I have ever been to, I will not be going to any anymore. Terrible.
Atmosphere: 1
Food: 1
Service: 1
Chris Dankert
Terrible Customer Service. No napkins, utensils, straws and no interest to refill them when asked.
Atmosphere: 2
Food: 3
Service: 1
A C
Terrible service by the female manager. She has no idea what Chipotle standards are.
Atmosphere: 1
Food: 1
Service: 1
Nour Seif
Was here a day ago and then had another bowl today. It was horrible. The food tasted old and weird. It also made me sick....Don't go to this
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Burrito Bowl
Joud Seif
very sweet and nice
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Burrito Bowl
David Deeter
Wouldn’t let me order a quesadilla because apparently they can’t make a quesadilla if it’s not ordered
Was so scared going in because of the bad reviews, but there was nothing else to eat, and I was famished... it was a pleasant surprise the food was GREAT!They must be trying hard to turn things around ...hope it stays like this ?❤️Vegetarian options: There is nothing better than greens/rice/beans/avocado and cream cheese sauce
Atmosphere: 5
Food: 5
Service: 5
Ryan Lerner
By far the worst chipotle ever been here multiple times and it always is awful… always out of something hours before close, never clean, never restocked, unmotivated and slow staff, food always looks slightly off.. shut it
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Calvin Ovoian
Spunch bob disapprovesVegetarian options: Vegan
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Ben Dover
Just a week ago I went to Arsenal Yards and I was feeling downright famished. I saw chipotle and I thought, "Wow, what a desirable nutrition establishment!" I walked indoors and immediately knew something was off here, The floors creaked, the faucets leaked, and boy I was 'boutta tweak. But I remained determined to quench my hunger for mexican-esque cuisine. I ordered a burrito bowl with chicken, rice, the guacy wacey, and sour cream. When I took a bite, the chicken tasted absolutely malevolent. I immediately grabbed my sprite but there was no bottle opener and I slammed my bottle against the table. The top shattered to pieces as the Sprite washed the abhorrent flavor off my palette. I went to the bathroom to catch my breath but I instantaneously saw the most horrifying scene to ever be conceived. There was a mix of blood, feces, and semen in the toilet. My heart froze for a moment while I developed Implosive Diarrhea, Severe Testicular Decay, Eyelash Cancer, and terminal PTSD. I ran out and went into a state of lucidity while I ordered another burrito bowl with steak rather than chicken. That one tasted alright but I still had trauma from my previous bowl. I walked back home at 11:24 PM and slipped into a mental-trauma induced coma for 3 days and had water poured down my throat by my mother every 6 hours.Overall it was a very "Unsigma" establishment, as the youngsters say, and I would recommend "Malevolent Kitchen's Fiesta Buffet" over this every day. 0/10 would recommend to Satan to torture the damned with.Dietary restrictions: I would restrict this diet for everyone.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Catherine M
This location is really suffering. They continually leave parts of pickup and delivery orders off and customer service won’t refund for missing items.
I ordered a chicken bowl and definitely tasted mold in my food ( most likely the black beans). So I talked to the manager, and he was nice enough to accept the refund and apologize for that. While I was waiting for the refund, the girl behind the counter (one of the staff) was picking her nose. Overall, it was not a very positive experience…
Atmosphere: 3
Food: 1
Service: 4
It’s been 4 months since the last time visit and I can tell there’s a new manager on the floor. Food is nice and warm, vegetables are fresh and non-frozen film looking. And most importantly the staff have SMILES on their face. Keep up the good work.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Burrito Bowl
You all need to clean. Come on now
Atmosphere: 1
Food: 1
Service: 1
Well managed Chipotle location.
Atmosphere: 5
Food: 5
Service: 5
As someone who goes to chipotle 3-4 times a week, this store by far has the most incompitent employees. I have tried this location 4 times, every single time, something goes wrong. This time, I ordered online a chicken quesadilla and a steak quesadilla. I recieved two steal quesadillas, both without the salsa I had asked for. This is not rocket science. If it says chicken, do chicken. If it says salsa, put the salsa. Why would anyone order two servings of beans TWICE. By far the worst chipotle I have ever been to, I will not be going to any anymore. Terrible.
Atmosphere: 1
Food: 1
Service: 1
Terrible Customer Service. No napkins, utensils, straws and no interest to refill them when asked.
Atmosphere: 2
Food: 3
Service: 1
Terrible service by the female manager. She has no idea what Chipotle standards are.
Atmosphere: 1
Food: 1
Service: 1
Was here a day ago and then had another bowl today. It was horrible. The food tasted old and weird. It also made me sick....Don't go to this
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Burrito Bowl
very sweet and nice
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Burrito Bowl
Wouldn’t let me order a quesadilla because apparently they can’t make a quesadilla if it’s not ordered
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Was so scared going in because of the bad reviews, but there was nothing else to eat, and I was famished... it was a pleasant surprise the food was GREAT!They must be trying hard to turn things around ...hope it stays like this ?❤️Vegetarian options: There is nothing better than greens/rice/beans/avocado and cream cheese sauce
Atmosphere: 5
Food: 5
Service: 5
By far the worst chipotle ever been here multiple times and it always is awful… always out of something hours before close, never clean, never restocked, unmotivated and slow staff, food always looks slightly off.. shut it
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Spunch bob disapprovesVegetarian options: Vegan
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Just a week ago I went to Arsenal Yards and I was feeling downright famished. I saw chipotle and I thought, "Wow, what a desirable nutrition establishment!" I walked indoors and immediately knew something was off here, The floors creaked, the faucets leaked, and boy I was 'boutta tweak. But I remained determined to quench my hunger for mexican-esque cuisine. I ordered a burrito bowl with chicken, rice, the guacy wacey, and sour cream. When I took a bite, the chicken tasted absolutely malevolent. I immediately grabbed my sprite but there was no bottle opener and I slammed my bottle against the table. The top shattered to pieces as the Sprite washed the abhorrent flavor off my palette. I went to the bathroom to catch my breath but I instantaneously saw the most horrifying scene to ever be conceived. There was a mix of blood, feces, and semen in the toilet. My heart froze for a moment while I developed Implosive Diarrhea, Severe Testicular Decay, Eyelash Cancer, and terminal PTSD. I ran out and went into a state of lucidity while I ordered another burrito bowl with steak rather than chicken. That one tasted alright but I still had trauma from my previous bowl. I walked back home at 11:24 PM and slipped into a mental-trauma induced coma for 3 days and had water poured down my throat by my mother every 6 hours.Overall it was a very "Unsigma" establishment, as the youngsters say, and I would recommend "Malevolent Kitchen's Fiesta Buffet" over this every day. 0/10 would recommend to Satan to torture the damned with.Dietary restrictions: I would restrict this diet for everyone.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
This location is really suffering. They continually leave parts of pickup and delivery orders off and customer service won’t refund for missing items.
Food: 3
Service: 1