Panera Bread
$ • Cafe, Salad, Soup
Hours:
321 Arsenal St, Watertown
(617) 923-2918
About Panera Bread
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Panera Bread Reviews
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Since new Mgt a few months ago, this location has FAILED big time. It’s another Sunday matinee, and there is Only one cashier (on one side), two at prep-of which one is brand new. The line is sad, >20 elderly attempting to stand in line.
Went to lunch today and was impressed with the amazing customer service. The guy who took my order saved me $12 and then another worker, Miguel, went out of his way to be helpful to me as I was struggling with 3 cups and waiting for another customer to finish in the drinks station. Miguel got 3 lids and 3 straws for me and I didn't even need to ask for help! Later, he noticed I was carrying a couple of trays to the trash and once again he went out of his way to take the trays...read full review
Ratings
Menu
Hours
| Monday | 7AM - 9PM |
| Tuesday | 7AM - 9PM |
| Wednesday | 7AM - 9PM |
| Thursday | 7AM - 9PM |
| Friday | 7AM - 9PM |
| Saturday | 7AM - 9PM |
| Sunday | 7AM - 9PM |
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Panera Bread is a popular restaurant with a mixed experience. While the food is generally fine, some customers have had issues with the staff's competence and communication. In some cases, orders have been messed up, and the bathrooms may not be well-maintained. However, some customers have had exceptional experiences, praising the staff for their speed and accuracy in preparing orders. The restaurant is mainly designed for takeout, with only a few high top seats and no traditional tables. Service is usually good and fast, often faster than sit-down locations, and the staff is friendly and accommodating. Despite some issues, many customers find this location reliable for quick pick-up, and parking is available in front of the restaurant and nearby.