Horrible experience never complain but it took 10 minutes and 10 dollars to get a medium black americano and a plain bagel that made was made with no washed hands nor gloves on hand their hands all over my bagel as they bagged 5 others customers food and then put my coffee down with there hand completely covering the top of my coffee whew im supposed to put my mouth that was a black americano that I waited 10 minutes for with almost no other orders. After waiting and seeing my drink and food handled my bare hands I threw my things in the trash and left. Not coming back here sorry
Atmosphere: 1
Food: 1
Service: 1
Magi Gifts
Wasn’t able to sit and complete a task because their internet didn’t work or they didn’t turn it on.
Christina Saia
This is my favorite Starbucks! Mario is incredibly kind and considerate about my severe nut allergy. I’ve never had an issue with my allergy at this Starbucks as Mario takes great care to get a clean shaker / make any adjustments to the drinks!
Lots of tables and natural light makes it a great place to work too.
Atmosphere: 5
Service: 5
Jo Gar
I visited twice. On my first visit, a regular customer came in wearing pajamas and slippers. A bit odd, but okay. The next day, he showed up at the same time, in the same outfit. There was a line to order, but he went straight to the pickup line to announce his presence. The barista took his order while I stood at the counter, waiting, as if I didn’t exist. I guess this is how things work here. Starbucks’ unspoken motto: “If you’re a regular and look like you just rolled out of bed, you get priority service to help wake you up.
Jie Lu
I had a great experience at Arsenal store recently, thanks to a wonderful employee. I accidentally placed my mobile order at the wrong store , but when I explained it at the right location, he made my coffee without any fuss. His friendly and understanding attitude turned a potential hassle into a pleasant moment. He made my drink perfectly and wished me a great day. This act of kindness really stood out and made my day better. Ps : After updating iOS, the Starbucks app will sign you out and clear your saved preferences, so be sure to update your app and sign in again , double-check that you've selected the correct store.
Atmosphere: 5
Food: 5
Service: 5
Daina Smith
Great experiences with employees, but horrible experience with I guess a supervisor or manager today 06/07. I understood it was two of them currently so I was more than patient with waiting for my online order I placed 10 mintues prior 4:35pm. Waited an extra 10 mintues inside the restaurant was late for work now so was gonna simply ask for a refund. She made eye contact with me plenty of times and chit chatted with other guests while I waited over 5 mintues at the register. Turned her back to me when she finally got close enough for me to say “excuse me” when she finally got to me she misheard me right off the bat thinking I was complaining about it being so slow all I said was “may I be refunded for Daina’s order” because she responded something along the lines of “I was making other drinks, I’ll take you on that register” huh? She was talking fast & her energy was just very hostile I wanted to get out. Even the other employee was friendly when she walked past heard and said “oh Daina just came out if you want it” but at this point I arrived early for work this made me late and I just wanted my $10 back for a grande…..
Emily Feigenberg
It’s always super cold in the winter!
Atmosphere: 2
Service: 5
Chris Lino
Overpriced burnt beans. Not for me
Mirelli G. (Rê)
Don't order through mobile, it takes waaay more time than ordering on counter.
Atmosphere: 4
Food: 5
Service: 4
이지 (JYL)
The store is really clean and spacious! I use this place every time I come to Arsenal Yards.
The store is clean and the staff very friendly .. Gabriel made the best oat milk shaken espresso I have had.I really recommend this store located at the Arsenal Mall in Watertown .
Atmosphere: 5
Food: 5
Service: 5
Bob joe A
I gave it on less star because when it’s so cold outside they still have the AC on. When asked if they can change it they said no. That’s odd.
Atmosphere: 4
Food: 4
Service: 4
Calvin Ovoian
Accidently gave me two drinks so I aint complaining, white mocha
Atmosphere: 4
Food: 4
Service: 4
Tural Bayramli
I have asked the barista 2 times do not put his fingers on my cup’s top cover where we drink. He ignored that.
Horrible experience never complain but it took 10 minutes and 10 dollars to get a medium black americano and a plain bagel that made was made with no washed hands nor gloves on hand their hands all over my bagel as they bagged 5 others customers food and then put my coffee down with there hand completely covering the top of my coffee whew im supposed to put my mouth that was a black americano that I waited 10 minutes for with almost no other orders. After waiting and seeing my drink and food handled my bare hands I threw my things in the trash and left. Not coming back here sorry
Atmosphere: 1
Food: 1
Service: 1
Wasn’t able to sit and complete a task because their internet didn’t work or they didn’t turn it on.
This is my favorite Starbucks! Mario is incredibly kind and considerate about my severe nut allergy. I’ve never had an issue with my allergy at this Starbucks as Mario takes great care to get a clean shaker / make any adjustments to the drinks!
Lots of tables and natural light makes it a great place to work too.
Atmosphere: 5
Service: 5
I visited twice. On my first visit, a regular customer came in wearing pajamas and slippers. A bit odd, but okay. The next day, he showed up at the same time, in the same outfit. There was a line to order, but he went straight to the pickup line to announce his presence. The barista took his order while I stood at the counter, waiting, as if I didn’t exist. I guess this is how things work here. Starbucks’ unspoken motto: “If you’re a regular and look like you just rolled out of bed, you get priority service to help wake you up.
I had a great experience at Arsenal store recently, thanks to a wonderful employee. I accidentally placed my mobile order at the wrong store , but when I explained it at the right location, he made my coffee without any fuss. His friendly and understanding attitude turned a potential hassle into a pleasant moment. He made my drink perfectly and wished me a great day. This act of kindness really stood out and made my day better. Ps : After updating iOS, the Starbucks app will sign you out and clear your saved preferences, so be sure to update your app and sign in again , double-check that you've selected the correct store.
Atmosphere: 5
Food: 5
Service: 5
Great experiences with employees, but horrible experience with I guess a supervisor or manager today 06/07. I understood it was two of them currently so I was more than patient with waiting for my online order I placed 10 mintues prior 4:35pm. Waited an extra 10 mintues inside the restaurant was late for work now so was gonna simply ask for a refund. She made eye contact with me plenty of times and chit chatted with other guests while I waited over 5 mintues at the register. Turned her back to me when she finally got close enough for me to say “excuse me” when she finally got to me she misheard me right off the bat thinking I was complaining about it being so slow all I said was “may I be refunded for Daina’s order” because she responded something along the lines of “I was making other drinks, I’ll take you on that register” huh? She was talking fast & her energy was just very hostile I wanted to get out. Even the other employee was friendly when she walked past heard and said “oh Daina just came out if you want it” but at this point I arrived early for work this made me late and I just wanted my $10 back for a grande…..
It’s always super cold in the winter!
Atmosphere: 2
Service: 5
Overpriced burnt beans. Not for me
Don't order through mobile, it takes waaay more time than ordering on counter.
Atmosphere: 4
Food: 5
Service: 4
The store is really clean and spacious! I use this place every time I come to Arsenal Yards.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Lavender Oatmilk Latte
Restaurantji Recommends
The store is clean and the staff very friendly .. Gabriel made the best oat milk shaken espresso I have had.I really recommend this store located at the Arsenal Mall in Watertown .
Atmosphere: 5
Food: 5
Service: 5
I gave it on less star because when it’s so cold outside they still have the AC on. When asked if they can change it they said no. That’s odd.
Atmosphere: 4
Food: 4
Service: 4
Accidently gave me two drinks so I aint complaining, white mocha
Atmosphere: 4
Food: 4
Service: 4
I have asked the barista 2 times do not put his fingers on my cup’s top cover where we drink. He ignored that.
Atmosphere: 4
Food: 4
Service: 1
Overpriced burnt beans. Not for me
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