Outstanding menu and the sushi was some of the best I have ever enjoyed. Will be back soon!
Atmosphere: 5
Food: 5
Service: 5
Wendy Carr
Ratings Don’t Lie-Worst Customer Service EVER
If a business has many negative reviews for rudeness, lack of cleanliness, tasteless food, etc., believe the reviews. I am in shock from a terrible experience I had at Jin’s in Wellesley tonight. The manager/owner was incredibly rude to me, not once, but TWICE. Sadly, if you read the other reviews, I am far from alone. I am used to businesses making small mistakes from time to time. Mistakes happen. It’s how a business deals with mistakes that makes the difference. Tonight I picked up food at Jin’s and was given someone else’s order. Immediately upon arriving home, I realized the mistake and called the restaurant. Given that the restaurant is close to our home, and that I wanted to get our order as quickly as possible, I agreed to bring it back to exchange orders. When I got there, I received a very lukewarm apology and was told I could keep both orders. I politely declined, but the manager persisted- asking “Don’t you like Crab Rangoon?” I again declined, saying that I don’t eat what the other person ordered. She pressed again, refusing to believe I didn’t want Crab Rangoon, so I explained that I can’t eat fried food because it doesn’t agree with me. She looked at my order and demanded to know why it included a shrimp tempura roll. I explained that it was for my husband and she rudely scoffed at me. Offering something that she was going to throw out as an ‘apology’ and then giving me a hard time about not wanting it was incredibly inappropriate. I wish the story ended there.
When I got home for the second time, I took our food out of the bag and noticed that I had been given the wrong soup. When I called back and spoke to the manager again, she argued and adamantly refused to believe it was the wrong soup. I was shocked and told her how disappointed I was about how she handled the mistakes and treated me. She then had the gall to blame me for taking the wrong bag of food, when she was the one to hand it to me after I gave her my name and phone number. She didn’t apologize for the inconvenience or thank me for driving back to exchange orders. She refused to refund the soup- only saying she’d give a free soup next time I came in. I told her how upset and shocked I was to be treated this way, arguing with me about everything- including my diet! I asked her what ever happened to customer service and ‘the customer always being right.’ She replied rudely that “the customer is not always right, service is“. Well this customer is going to take their business to one of the many other local restaurants that appreciate their customers and treat them well. We will never go here again. Not only is the service abominable, but the food is inconsistent and not worth the high prices! Next time we will believe the bad reviews.
Atmosphere: 1
Food: 1
Service: 1
Amy Kirsch (Amy Kirsch Realtor)
Best Lychee Martini 🎉 they make it from scratch
Atmosphere: 5
Food: 5
Service: 5
Andrew Watson
Jins is a local Asian eatery. My wife thought it was cozy, warm, nicely decorated. We had a booth near the bar. Our margaritas were smooth, like a fresh lemonade made with Casamigo Blanco. Wonton spicy soup, Mongolian beef clay pot and chicken low mein all delicious, good sized portions. Fast service, accurate menu descriptions, clean.
Atmosphere: 4
Food: 5
Service: 5
Bridget Monahan
I love the food every time I come here. The sushi is so fresh. The service is usually really good. There was a summer special of roasted pork steamed buns Hong Kong style that we got tonight and I’m still thinking about them it was so good. It needs to be on the regular menu!!!
Atmosphere: 5
Food: 5
Service: 4
Judith Phillips
My family and I love Jin’s. The food is fresh, flavorful, and elevated. The service and staff are attentive and nice. The menu is very clear for anyone with gluten sensitivities.
Simon Mintz
Service is definitely 5/5, very pleasant, very fast. Food I had was much lower quality, especially Shao Mai, and extremely bland. Chicken Lo Mein was equally bad, both chicken and noodles tasting simultaneously bland and charred. Soup was fine. Would not come again.
Atmosphere: 4
Food: 2
Service: 5
Marisol Cruz
We ended up here on accident & were SO HAPPY! The food was absolutely delicious! Their gluten free options were wonderful! Definitely visiting again.
Atmosphere: 5
Food: 5
Service: 5
Nolan Suraci
An excellent excellent atmosphere with great staff and even better food. Tons of selections on their menu, a real 10/10 gem.
Atmosphere: 5
Food: 5
Service: 5
Janelle Gummeson
Amazing food, amazing service, and amazing atmosphere!!! Food was delicious and the service was very fast and the staff was attentive.
Very good food. I would go again. Be aware if you order a glass of water they give you a fancy bottle of water. I just wanted tap water.
Griffin
We ordered on the phone and they said it would be ready by 7. When I showed up to pick the food up at 7:05 they said they hadn’t even started making it yet. Waited an extra hour for my food and several items were missing when I got home
Alex Luka
Walked in and it was very lively inside! Angela helped us get a table and took our orders in. She is hands down the best waitress I’ve ever had, very personable with a great smile. Looking forward to coming back!
Tom Civitenga
The sushi rice was dry and all I could taste was avocado. The only thing good about the sushi was the ginger.The pineapple rice and the beef were bland. The only thing I will get IF I ever come back here is the chocolate mousse cake.P.S I have never been to a Chinese restaurant with no fortune cookies
Molly B
We’ve been ordering from here for years and the food has gone materially downhill recently. It’s bland, poor quality, and they don’t serve rice with entrees. Too bad, my kids love the chicken skewers.
Outstanding menu and the sushi was some of the best I have ever enjoyed. Will be back soon!
Atmosphere: 5
Food: 5
Service: 5
Ratings Don’t Lie-Worst Customer Service EVER
If a business has many negative reviews for rudeness, lack of cleanliness, tasteless food, etc., believe the reviews. I am in shock from a terrible experience I had at Jin’s in Wellesley tonight. The manager/owner was incredibly rude to me, not once, but TWICE. Sadly, if you read the other reviews, I am far from alone. I am used to businesses making small mistakes from time to time. Mistakes happen. It’s how a business deals with mistakes that makes the difference. Tonight I picked up food at Jin’s and was given someone else’s order. Immediately upon arriving home, I realized the mistake and called the restaurant. Given that the restaurant is close to our home, and that I wanted to get our order as quickly as possible, I agreed to bring it back to exchange orders. When I got there, I received a very lukewarm apology and was told I could keep both orders. I politely declined, but the manager persisted- asking “Don’t you like Crab Rangoon?” I again declined, saying that I don’t eat what the other person ordered. She pressed again, refusing to believe I didn’t want Crab Rangoon, so I explained that I can’t eat fried food because it doesn’t agree with me. She looked at my order and demanded to know why it included a shrimp tempura roll. I explained that it was for my husband and she rudely scoffed at me. Offering something that she was going to throw out as an ‘apology’ and then giving me a hard time about not wanting it was incredibly inappropriate. I wish the story ended there.
When I got home for the second time, I took our food out of the bag and noticed that I had been given the wrong soup. When I called back and spoke to the manager again, she argued and adamantly refused to believe it was the wrong soup. I was shocked and told her how disappointed I was about how she handled the mistakes and treated me. She then had the gall to blame me for taking the wrong bag of food, when she was the one to hand it to me after I gave her my name and phone number. She didn’t apologize for the inconvenience or thank me for driving back to exchange orders. She refused to refund the soup- only saying she’d give a free soup next time I came in. I told her how upset and shocked I was to be treated this way, arguing with me about everything- including my diet! I asked her what ever happened to customer service and ‘the customer always being right.’ She replied rudely that “the customer is not always right, service is“. Well this customer is going to take their business to one of the many other local restaurants that appreciate their customers and treat them well. We will never go here again. Not only is the service abominable, but the food is inconsistent and not worth the high prices! Next time we will believe the bad reviews.
Atmosphere: 1
Food: 1
Service: 1
Best Lychee Martini 🎉 they make it from scratch
Atmosphere: 5
Food: 5
Service: 5
Jins is a local Asian eatery. My wife thought it was cozy, warm, nicely decorated. We had a booth near the bar. Our margaritas were smooth, like a fresh lemonade made with Casamigo Blanco. Wonton spicy soup, Mongolian beef clay pot and chicken low mein all delicious, good sized portions. Fast service, accurate menu descriptions, clean.
Atmosphere: 4
Food: 5
Service: 5
I love the food every time I come here. The sushi is so fresh. The service is usually really good. There was a summer special of roasted pork steamed buns Hong Kong style that we got tonight and I’m still thinking about them it was so good. It needs to be on the regular menu!!!
Atmosphere: 5
Food: 5
Service: 4
My family and I love Jin’s. The food is fresh, flavorful, and elevated. The service and staff are attentive and nice. The menu is very clear for anyone with gluten sensitivities.
Service is definitely 5/5, very pleasant, very fast. Food I had was much lower quality, especially Shao Mai, and extremely bland. Chicken Lo Mein was equally bad, both chicken and noodles tasting simultaneously bland and charred. Soup was fine. Would not come again.
Atmosphere: 4
Food: 2
Service: 5
We ended up here on accident & were SO HAPPY! The food was absolutely delicious! Their gluten free options were wonderful! Definitely visiting again.
Atmosphere: 5
Food: 5
Service: 5
An excellent excellent atmosphere with great staff and even better food. Tons of selections on their menu, a real 10/10 gem.
Atmosphere: 5
Food: 5
Service: 5
Amazing food, amazing service, and amazing atmosphere!!! Food was delicious and the service was very fast and the staff was attentive.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very good food. I would go again. Be aware if you order a glass of water they give you a fancy bottle of water. I just wanted tap water.
We ordered on the phone and they said it would be ready by 7. When I showed up to pick the food up at 7:05 they said they hadn’t even started making it yet. Waited an extra hour for my food and several items were missing when I got home
Walked in and it was very lively inside! Angela helped us get a table and took our orders in. She is hands down the best waitress I’ve ever had, very personable with a great smile. Looking forward to coming back!
The sushi rice was dry and all I could taste was avocado. The only thing good about the sushi was the ginger.The pineapple rice and the beef were bland. The only thing I will get IF I ever come back here is the chocolate mousse cake.P.S I have never been to a Chinese restaurant with no fortune cookies
We’ve been ordering from here for years and the food has gone materially downhill recently. It’s bland, poor quality, and they don’t serve rice with entrees. Too bad, my kids love the chicken skewers.
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