First time went in, one of the in-charges made reactive sounds at my appearance while coming out, a different employee asked my order (a delivery pickup) then completely blanked me when the order was done & I was still waiting in pickup area left untold, as their Deliveries spot is hidden & entirely unlabelled.
It also, being signless, doesn't further instruct people to show their delivery badges or pages--but didn't stop one of the workers from rudely demanding thus (after prior being Ignored) when recognisably picking up second order. No reason to be rude with anyone, let alone an odd stranger also working a job (that supports the business, Regrettably) & trying to go about their day. Have a clearer pickup zone with attentive staff & maybe won't have so many issues; I certainly don't with most stores.
Can also see, given some the coffee photos, why they might want to be hiding their coffees behind a paper bag even though it makes the delivering more difficult & quite literally less transparent.
I hope the locals & commuters have found coffee spots with better atmosphere & more supportive staff. No compunction to buy even a quick bottled drink while on the delivery grind--other places would doubtless be more grateful of the extra business.
Atmosphere: 1
Service: 1
İBRAHİM ETHEM
Worst Starbucks i have been, there is nothing to smile about
Atmosphere: 1
Food: 1
Service: 1
Albert Parent
Very pleasant and attentive baristas. 👌🏻
Heather McEwan
During the week they are in point and happy to serve. There's one lady behind the counter that you can tell she LOVES her job! Puts a smile on everyone's face. The weekend however, they are always turning items (mainly drinks) off to show unavailable, when in fact the Saturday crew doesn't want to make them. They are losing so much business turning items off when you in fact have the items to make said beverages. Weekends I have started to bring energy drinks or get coffee elsewhere.
Atmosphere: 5
Food: 5
Service: 3
Adam Fullerton
Picked up drinks for a party here and food elsewhere. The Starbucks staff was generous enough to provide at the last minute all the utensils I forgot to buy for our food.
Atmosphere: 5
Food: 5
Service: 5
Katie
Visited this Starbucks around 6 PM and was surprised to be told they were no longer accepting cash because the register had already been closed. The store hours indicate they are open until 7:30 PM, so it was confusing and frustrating that cash wasn’t accepted a full hour and a half before closing time.
I understand that some processes need to happen before closing, but it’s not reasonable to stop accepting a major form of payment so early. I hope management reconsiders this policy or at least communicates it clearly to customers in advance.
Atmosphere: 1
Service: 1
John Kelley
If I could give 10 stars I would. All mgmt and associates provide the very best customer service and take such great care of the Old guy haha. Love em all for the awesome customer service.
Atmosphere: 5
Food: 5
Service: 5
Nhu Truong
Took 15-20mins to make a drink
Service: 1
Tyler Wehr
Barista was so loud with singing & personal conversations, I couldn't sit long enough to even enjoy my coffee.
Extremely slow making delivery orders and orders are constantly messed up
Service: 1
Tom
BEWARE: there is a barista, who can’t sing her way out of a paper bag, that sings loudly like she’s at a karaoke bar. At least there’s outdoor seating.
Atmosphere: 1
Food: 3
Service: 2
Liz Theiler
Rose is always helpful and gracious from suggesting a new in season beverage to helping me with my Starbucks app. Derrick the barista enjoys his work and is very pleasant to customers creating a welcoming atmosphere.
Parking: Handicap parking is conveniently located
Atmosphere: 5
Food: 4
Service: 5
tjalfeld92
Customer service is poor at best and none of the guys working there seem to know what’s going on as far as how to execute their jobs or what drinks are on their own menu. Will be back to harass. For funsies
Atmosphere: 3
Food: 3
Service: 1
Julia 67
Absolutely wonderful location! Wonderful students from Wellesley middle school who are both kind and respectful to others around! I have never seen such wonderful kids!!
Vegetarian options: Many different options to choose from!
Dietary restrictions: Many choices for people with dietary restrictions such as keeping kosher (like me.)
Parking: Many parking spots available!
Kid-friendliness: All the staff members are extremely kind and friendly to all the kids. For example I overheard that this kid had just gotten braces and couldn’t eat anything. One of the staff members gave her a safe treat!
Wheelchair accessibility: Easy access with handicap parking spots really close to the door.
First time went in, one of the in-charges made reactive sounds at my appearance while coming out, a different employee asked my order (a delivery pickup) then completely blanked me when the order was done & I was still waiting in pickup area left untold, as their Deliveries spot is hidden & entirely unlabelled.
It also, being signless, doesn't further instruct people to show their delivery badges or pages--but didn't stop one of the workers from rudely demanding thus (after prior being Ignored) when recognisably picking up second order. No reason to be rude with anyone, let alone an odd stranger also working a job (that supports the business, Regrettably) & trying to go about their day. Have a clearer pickup zone with attentive staff & maybe won't have so many issues; I certainly don't with most stores.
Can also see, given some the coffee photos, why they might want to be hiding their coffees behind a paper bag even though it makes the delivering more difficult & quite literally less transparent.
I hope the locals & commuters have found coffee spots with better atmosphere & more supportive staff. No compunction to buy even a quick bottled drink while on the delivery grind--other places would doubtless be more grateful of the extra business.
Atmosphere: 1
Service: 1
Worst Starbucks i have been, there is nothing to smile about
Atmosphere: 1
Food: 1
Service: 1
Very pleasant and attentive baristas. 👌🏻
During the week they are in point and happy to serve. There's one lady behind the counter that you can tell she LOVES her job! Puts a smile on everyone's face. The weekend however, they are always turning items (mainly drinks) off to show unavailable, when in fact the Saturday crew doesn't want to make them. They are losing so much business turning items off when you in fact have the items to make said beverages. Weekends I have started to bring energy drinks or get coffee elsewhere.
Atmosphere: 5
Food: 5
Service: 3
Picked up drinks for a party here and food elsewhere. The Starbucks staff was generous enough to provide at the last minute all the utensils I forgot to buy for our food.
Atmosphere: 5
Food: 5
Service: 5
Visited this Starbucks around 6 PM and was surprised to be told they were no longer accepting cash because the register had already been closed. The store hours indicate they are open until 7:30 PM, so it was confusing and frustrating that cash wasn’t accepted a full hour and a half before closing time.
I understand that some processes need to happen before closing, but it’s not reasonable to stop accepting a major form of payment so early. I hope management reconsiders this policy or at least communicates it clearly to customers in advance.
Atmosphere: 1
Service: 1
If I could give 10 stars I would. All mgmt and associates provide the very best customer service and take such great care of the Old guy haha.
Love em all for the awesome customer service.
Atmosphere: 5
Food: 5
Service: 5
Took 15-20mins to make a drink
Service: 1
Barista was so loud with singing & personal conversations, I couldn't sit long enough to even enjoy my coffee.
Atmosphere: 1
Up scale
Atmosphere: 5
Restaurantji Recommends
Extremely slow making delivery orders and orders are constantly messed up
Service: 1
BEWARE: there is a barista, who can’t sing her way out of a paper bag, that sings loudly like she’s at a karaoke bar. At least there’s outdoor seating.
Atmosphere: 1
Food: 3
Service: 2
Rose is always helpful and gracious from suggesting a new in season beverage to helping me with my Starbucks app.
Derrick the barista enjoys his work and is very pleasant to customers creating a welcoming atmosphere.
Parking: Handicap parking is conveniently located
Atmosphere: 5
Food: 4
Service: 5
Customer service is poor at best and none of the guys working there seem to know what’s going on as far as how to execute their jobs or what drinks are on their own menu. Will be back to harass. For funsies
Atmosphere: 3
Food: 3
Service: 1
Absolutely wonderful location! Wonderful students from Wellesley middle school who are both kind and respectful to others around! I have never seen such wonderful kids!!
Vegetarian options: Many different options to choose from!
Dietary restrictions: Many choices for people with dietary restrictions such as keeping kosher (like me.)
Parking: Many parking spots available!
Kid-friendliness: All the staff members are extremely kind and friendly to all the kids. For example I overheard that this kid had just gotten braces and couldn’t eat anything. One of the staff members gave her a safe treat!
Wheelchair accessibility: Easy access with handicap parking spots really close to the door.
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