I’m not exaggerating they literally NEVER make drinks correctly OR this franchise owner specifically cuts corners/portions to increase profit margin. In what world is an iced latte or iced machiatto dark dark brown and bitter ?!? It’s suppose to be 90% milk and just shots of expresso. $7 beverage being made incorrectly dozens of times is clearly purposeful or every employee of yours doesn’t understand what a latte or machiatto and their just adding an espresso shot to an iced coffee base.
kass m
Always so rude, even when you're a regular and try to be super nice. Not going here anymore
Nancy Wilson
who hires people for customer service that doesn't speak English. ??????
Phoenix Ramos
there was white stuff in my drink and i didn’t appreciate that also thanks for telling me the price
L Vigo
coffee roll #1
Christina Matsikis
Terrible experience. I placed my order on the app to pick up. My son went to pick up the food. 25 minutes wait for one bagel with cream cheese, two hash browns one donut a drink and croissant. Never stepping my foot again!
Jennifer Garcia
If I could give this DD negative stars I would. I live about 2 mins away from it & REFUSE to go there for coffee due to the order being wrong literally every single time. Workers ask for your order MULTIPLE times & still get it wrong. A lot of times seasonal drinks are still on the menu & when you order they say we don’t have that anymore. It’s just poorly ran & the workers are clueless. It’s in a very convenient location but I prefer drive to West Boylston Street in Worcester to get a coffee that’s made properly.
Atmosphere: 1
Food: 1
Service: 1
Ray Stevens
Reliable location to get your Dunkin fix. Most recently, I picked up a few bagels to go, and they're first rate.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bagel
Cayden
ghetto, couldn’t do my order right
Stephen Cary
Good coffee and service but what the hell is this double choccy glazed? Pathetic effort guys.
Customer service is awful rude employees who walk past you repeatedly knowing your at the register and the coffee sucks always burnt the food is horrible you asked for toasted not toasted at all its soft
Atmosphere: 1
Food: 3
Service: 1
Charlie Johnson
Made an online order, it glitched and charged us twice and that’s fine, but I used points to redeem items and I didn’t get any of the items I used my points on. I got double everything except the one thing I really wanted.
Atmosphere: 1
Food: 3
Service: 1
Pat Yancey
I haven't been to Dunkins in quite a while. Picked up a few dozen donuts for work and they were a big hit! I forgot how good these were!
A F
Literally the worst Dunkin’ Donuts to ever exist. I understand English isn’t everyone’s first language but there is a clear language barrier. Terrible customer service and the woman with the fake blue eye contacts is rude.
Atmosphere: 1
Food: 1
Service: 1
Joselin Mendez
I dont like dunkin donuts but its the closets coffee shop for me so i gave it a second try and the service was awful not coming back ever. Didnt even get what I ordered.
I’m not exaggerating they literally NEVER make drinks correctly OR this franchise owner specifically cuts corners/portions to increase profit margin. In what world is an iced latte or iced machiatto dark dark brown and bitter ?!? It’s suppose to be 90% milk and just shots of expresso. $7 beverage being made incorrectly dozens of times is clearly purposeful or every employee of yours doesn’t understand what a latte or machiatto and their just adding an espresso shot to an iced coffee base.
Always so rude, even when you're a regular and try to be super nice. Not going here anymore
who hires people for customer service that doesn't speak English. ??????
there was white stuff in my drink and i didn’t appreciate that also thanks for telling me the price
coffee roll #1
Terrible experience. I placed my order on the app to pick up. My son went to pick up the food. 25 minutes wait for one bagel with cream cheese, two hash browns one donut a drink and croissant. Never stepping my foot again!
If I could give this DD negative stars I would. I live about 2 mins away from it & REFUSE to go there for coffee due to the order being wrong literally every single time. Workers ask for your order MULTIPLE times & still get it wrong. A lot of times seasonal drinks are still on the menu & when you order they say we don’t have that anymore. It’s just poorly ran & the workers are clueless. It’s in a very convenient location but I prefer drive to West Boylston Street in Worcester to get a coffee that’s made properly.
Atmosphere: 1
Food: 1
Service: 1
Reliable location to get your Dunkin fix. Most recently, I picked up a few bagels to go, and they're first rate.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bagel
ghetto, couldn’t do my order right
Good coffee and service but what the hell is this double choccy glazed? Pathetic effort guys.
Restaurantji Recommends
Customer service is awful rude employees who walk past you repeatedly knowing your at the register and the coffee sucks always burnt the food is horrible you asked for toasted not toasted at all its soft
Atmosphere: 1
Food: 3
Service: 1
Made an online order, it glitched and charged us twice and that’s fine, but I used points to redeem items and I didn’t get any of the items I used my points on. I got double everything except the one thing I really wanted.
Atmosphere: 1
Food: 3
Service: 1
I haven't been to Dunkins in quite a while. Picked up a few dozen donuts for work and they were a big hit! I forgot how good these were!
Literally the worst Dunkin’ Donuts to ever exist. I understand English isn’t everyone’s first language but there is a clear language barrier. Terrible customer service and the woman with the fake blue eye contacts is rude.
Atmosphere: 1
Food: 1
Service: 1
I dont like dunkin donuts but its the closets coffee shop for me so i gave it a second try and the service was awful not coming back ever. Didnt even get what I ordered.
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