I ordered a small hot chai latte she only filled my chai latte halfway I don’t think she made my chai latte correctly. I went home & added coffee to my drink usually they fill your drinks up but that didn’t happen tonight I believe she needs more training.Drive Thru #3147 at 4:19 pm.
A Armani
I always when to the place, today I sto there and every one I knew is gone, now they rude and don’t care. I can have sugar and they put regular sugar, I ask for splenda I can tell because taste different, I told the manager and she give me an actitud that’s not aceptable when you health is not so good and sugar is not good. I hope they teach them a better customer service
Service: 1
Christo
Out of donuts at 10:00 am in the morning ?? Really ?
Atmosphere: 2
Food: 2
Service: 1
Luke Cooney
The employee were very rude and did not give me the right order I even tip her $ she cussed me out and my son started too cry I will never come back too a Dunkin in my life.Vegetarian options: None
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Kimberly Balsavich
Very unprofessional rude girls serving customers. Roaches running around.
Atmosphere: 1
Food: 1
Service: 1
Kimberly Ryan
I ordered & paid for a Salted Caramel cold brew. They handed me a Caramel cold brew. Then tell me they discontinued the salted caramel topping. A. Why is it advertised outside and all over the order board inside and out? I mean there is a giant poster as you walk in advertising it. B. When I ordered it why did you not say then that you don't have it, instead sneak me half of what I ordered and paid for.I don't like being tricked into paying for 1 thing and receiving something else.Oh, and I'm pretty sure the boss or manager was standing right there during this and even commented "they discontinued it".Take the advertising down or at the very least when someone orders something that you cannot make say so right then.Also, you have wax paper, stop putting donuts together without the wax paper between them. It's summer, they stick together and get ruined.
Atmosphere: 3
Food: 3
Service: 1
Kristina Pedone
I’ve been going to this Dunkin’ Donuts for 16 years and things have really changed.The store was always clean, service was quick and friendly and the staff knew all the regulars.In the past two weeks I’ve seen the same food on the floor under the hand wash only sink.Staff using the hand wash only sink to clean out the blender container and other instruments dropped on the floor.The last 4 time I ordered on the go it took 15 minutes to make a ice coffee no food.When it came out it was wrong and had to be remade and staff was rude.One time there were a handful of people waiting by on the go and no orders coming out. After 10 minutes I asked the cashier if on the go was down. He said no the label printer stopped working and asked me what I had. I told him and he looked down where all the on the go receipts were stuck along the edge of the counter, with the Dunkin’ Donuts sticker on each one.He grabbed mine, and I asked him if the label machine is down but the printer was still printing the receipts did he just decide not to make any of the on the go orders?He smiled at me and said yes, I looked at him and said, do you see the 10 people standing over there? I imagine those are their tickets.He said well then they will have to come ask me for them. What a complete mess bring back any of the people that used to work there.
Atmosphere: 1
Food: 1
Service: 1
Jack Tivnan
The cleanest Dunkin Donuts I’ve seen in a while!! Good job everyone!!The iced coffee, donuts, muffins were fantastic! The bagel minis were perfect, warm and fresh the way they are supposed to be served, unlike the bagel minis I ordered In Westminster on Tuesday; they were cold and raw and besides was told that’s the way they’re supposed to be served!!
Atmosphere: 5
Food: 5
Service: 5
Michelle Dansereau
Ordered a coffee through the app. Waited 25 minutes for an ice coffee. No explanation. Bad service at this location. I would’ve left if I hadn’t paid for it already.
Maria
Whomever manages this location does an absolutely horrible job staffing, this place used to be the best DD in the area, now it’s run down. Service is terrible and extremely slow. I sat in the actual drive through window staring at my sandwich for five minutes until I gave up and went somewhere else. Mind you a worker just ignored me. The wait time here is ridiculous. Guys, it’s fast food for a reason, we are working and on time crunches to get back in time and to wait for the simplest orders is embarrassing for y’all as workers. Especially the white woman with glasses she is the worst there.
If I could give half a star I would, ordered a small coffee and a plain bagel with NO cream cheese and was charged $6.35Asked cashier who was standing next to a person who looked and acted like a manager why so expensive for a plain bagel? They both shrug their shoulders and could not tell me the price of a plain bagelBut their eyes were on the customers behind me like to say please move so we can Pork the customers behind you.I will never purchase another item from Dunkin Donuts again...Very disappointed in the non-price and the service.. Zero stars ... West Boylston Dunkin Donuts..
Timothy K.
We can all agree that the hot coffee cups blow; if they don't leak the lid pops off and spills all over the place. Just had one spill hot coffee in me lap. Cap wouldn't stay on, brought it inside and was greeted with attitude; explained what happened, pants soaked with coffee and she pours coffee into new cup. No, I'm sorry, nothing. Best thing of all, she didn't top it off. Sad the service people are hiring these days.West Boylston Dunkin
Mike J
If I could give half a star I would, ordered a small coffee and a plain bagel with NO cream cheese and was charged $6.35Asked cashier who was standing next to a person who looked and acted like a manager why so expensive for a plain bagel? They both shrug their shoulders and could not tell me the price of a plain bagelBut their eyes were on the customers behind me like to say please move so we can Pork the customers behind you.I will never purchase another item from Dunkin Donuts again...Very disappointed in the non-price and the service.. Zero stars ... West Boylston Dunkin Donuts..
Mark D
Absolutely terrible. Always out of whatever promotion they have. Never get our coffees correct. Thank god gourmet donuts opened up again
Carissa Bartholomae
Very fast pace and the workers there are extremely friendly. Coffee is phenomenal and so is the food. I come here a lot every week.
I ordered a small hot chai latte she only filled my chai latte halfway I don’t think she made my chai latte correctly. I went home & added coffee to my drink usually they fill your drinks up but that didn’t happen tonight I believe she needs more training.Drive Thru #3147 at 4:19 pm.
I always when to the place, today I sto there and every one I knew is gone, now they rude and don’t care. I can have sugar and they put regular sugar, I ask for splenda I can tell because taste different, I told the manager and she give me an actitud that’s not aceptable when you health is not so good and sugar is not good. I hope they teach them a better customer service
Service: 1
Out of donuts at 10:00 am in the morning ?? Really ?
Atmosphere: 2
Food: 2
Service: 1
The employee were very rude and did not give me the right order I even tip her $ she cussed me out and my son started too cry I will never come back too a Dunkin in my life.Vegetarian options: None
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Very unprofessional rude girls serving customers. Roaches running around.
Atmosphere: 1
Food: 1
Service: 1
I ordered & paid for a Salted Caramel cold brew. They handed me a Caramel cold brew. Then tell me they discontinued the salted caramel topping. A. Why is it advertised outside and all over the order board inside and out? I mean there is a giant poster as you walk in advertising it. B. When I ordered it why did you not say then that you don't have it, instead sneak me half of what I ordered and paid for.I don't like being tricked into paying for 1 thing and receiving something else.Oh, and I'm pretty sure the boss or manager was standing right there during this and even commented "they discontinued it".Take the advertising down or at the very least when someone orders something that you cannot make say so right then.Also, you have wax paper, stop putting donuts together without the wax paper between them. It's summer, they stick together and get ruined.
Atmosphere: 3
Food: 3
Service: 1
I’ve been going to this Dunkin’ Donuts for 16 years and things have really changed.The store was always clean, service was quick and friendly and the staff knew all the regulars.In the past two weeks I’ve seen the same food on the floor under the hand wash only sink.Staff using the hand wash only sink to clean out the blender container and other instruments dropped on the floor.The last 4 time I ordered on the go it took 15 minutes to make a ice coffee no food.When it came out it was wrong and had to be remade and staff was rude.One time there were a handful of people waiting by on the go and no orders coming out. After 10 minutes I asked the cashier if on the go was down. He said no the label printer stopped working and asked me what I had. I told him and he looked down where all the on the go receipts were stuck along the edge of the counter, with the Dunkin’ Donuts sticker on each one.He grabbed mine, and I asked him if the label machine is down but the printer was still printing the receipts did he just decide not to make any of the on the go orders?He smiled at me and said yes, I looked at him and said, do you see the 10 people standing over there? I imagine those are their tickets.He said well then they will have to come ask me for them. What a complete mess bring back any of the people that used to work there.
Atmosphere: 1
Food: 1
Service: 1
The cleanest Dunkin Donuts I’ve seen in a while!! Good job everyone!!The iced coffee, donuts, muffins were fantastic! The bagel minis were perfect, warm and fresh the way they are supposed to be served, unlike the bagel minis I ordered In Westminster on Tuesday; they were cold and raw and besides was told that’s the way they’re supposed to be served!!
Atmosphere: 5
Food: 5
Service: 5
Ordered a coffee through the app. Waited 25 minutes for an ice coffee. No explanation. Bad service at this location. I would’ve left if I hadn’t paid for it already.
Whomever manages this location does an absolutely horrible job staffing, this place used to be the best DD in the area, now it’s run down. Service is terrible and extremely slow. I sat in the actual drive through window staring at my sandwich for five minutes until I gave up and went somewhere else. Mind you a worker just ignored me. The wait time here is ridiculous. Guys, it’s fast food for a reason, we are working and on time crunches to get back in time and to wait for the simplest orders is embarrassing for y’all as workers. Especially the white woman with glasses she is the worst there.
Atmosphere: 1
Service: 1
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If I could give half a star I would, ordered a small coffee and a plain bagel with NO cream cheese and was charged $6.35Asked cashier who was standing next to a person who looked and acted like a manager why so expensive for a plain bagel? They both shrug their shoulders and could not tell me the price of a plain bagelBut their eyes were on the customers behind me like to say please move so we can Pork the customers behind you.I will never purchase another item from Dunkin Donuts again...Very disappointed in the non-price and the service.. Zero stars ... West Boylston Dunkin Donuts..
We can all agree that the hot coffee cups blow; if they don't leak the lid pops off and spills all over the place. Just had one spill hot coffee in me lap. Cap wouldn't stay on, brought it inside and was greeted with attitude; explained what happened, pants soaked with coffee and she pours coffee into new cup. No, I'm sorry, nothing. Best thing of all, she didn't top it off. Sad the service people are hiring these days.West Boylston Dunkin
If I could give half a star I would, ordered a small coffee and a plain bagel with NO cream cheese and was charged $6.35Asked cashier who was standing next to a person who looked and acted like a manager why so expensive for a plain bagel? They both shrug their shoulders and could not tell me the price of a plain bagelBut their eyes were on the customers behind me like to say please move so we can Pork the customers behind you.I will never purchase another item from Dunkin Donuts again...Very disappointed in the non-price and the service.. Zero stars ... West Boylston Dunkin Donuts..
Absolutely terrible. Always out of whatever promotion they have. Never get our coffees correct. Thank god gourmet donuts opened up again
Very fast pace and the workers there are extremely friendly. Coffee is phenomenal and so is the food. I come here a lot every week.
Atmosphere: 5
Food: 5
Service: 5