Honestly, it’s a hit or miss. I’ve been going to Crystal’s since the first OG staff back in 2015. That team was always courteous and nice with being able to ask for recommendations when trying new things off the menu, they would be personable, and ask how you are or how your day was going. This new staff, while they are respectful, are on their phones when not handling customers and it seems pretty unhygienic when also handling food. That disconnect makes them seem unfriendly and care more about themselves then making customers feel like they are at Crystal’s Kitchen.
The seating can be pretty difficult if a two party takes a table that seats four. While, the staff reserves two tables to eat on, do paperwork, and handle budget and inventory. No hate at all, I just feel they could maximize that space for guests to sit at like in previous years.
Today, I went and ordered the same items I always order which are crab rangoons, caterpillar roll, and pad thai w/ chicken tonkatsu on top and a fried egg. The crab rangoon was perfect. However, the caterpillar roll tasted not fresh at all. The fried egg was a bit undercooked and cold in the center yet piping hot on the outside. The pad thai was supposed to be a level two spicy upon placing my order. That was not the case. It was bland and lacked any spice at all. I had asked the waitress if there was any spice added to this and she confirmed there was but I had told her it was not spicy at all and lacked flavor. She offered to bring me a chili paste to add to my dish but I declined. I went last Sunday and the dish was superb with the level of spice I had expected. I asked the waitress if there were different cooks and she stated it’s always the same cooks six days a week.
I’m a bit disappointed as the reason I come here is because I know the food is always fresh, served well, and a memory of my teen years. Today was not the case, unfortunately. I hope each time I go it’s as good as when I order on days the food is amazing.
Michelle Humphrey
This is by far the best authentic Thai Asian food restaurant south of Boston! I have been coming here for many years, the high quality of the food, prepared with the freshest ingredients - never disappoints. The friendliness of the staff and exceptional hospitality makes this restaurant even more special.
J J
I was certainly not pleased with the Penang Char Kway Teow. It tasted more like Thai fried noodles—nothing distinctly Malaysian about it. The chicken pieces over the fried rice were meager at best. It was basically just a box of carbs.
We called 30 minutes ahead to place a takeout order. The woman who answered the phone was curt, rude, and seemed impatient from the start.
When we picked up the order and paid, we got back to the car and realized one item was missing. We returned to the restaurant to ask for the missing dish. The same woman snapped at us, saying, “Why didn’t you say something when I repeated the order?!” Then she harshly asked, “So, what do you want?! Our kitchen is closing!”—even questioning my kids with a stern and intimidating tone.
I was stunned by her attitude. Fortunately, another woman, who seemed to be the manager or owner and was working quietly on the side, stepped in to apologize. She assured us the missing dish would be prepared quickly.
We were passing through town and needed to get back on the road. Looking back, we realized the confusion likely came from the way the order was repeated. The woman rattled off all three items very quickly and with a heavy accent: “Penang noodles teriyaki Japanese fried rice.” What we had actually ordered was: 1. Penang Char Kway Teow 2. Teriyaki chicken over Japanese fried rice 3. Japanese fried rice
It’s easy to see how the rushed and unclear repetition led to the mistake. Still, there’s no excuse for the rude and confrontational behavior we experienced. A little patience and basic courtesy would have gone a long way.
Linda Bryant
The food is awesome!
G.
Incredible food and fantastic service! Great variety— lots of vegan options and the staff is very knowledgeable and accommodating of dietary restrictions. Can’t wait to come back.
Mark Minsky
I had Mongolian Beef with brown rice for lunch . Excellent dish- fresh veggies cooked perfectly, beef tender, sauce was spot on.
Penny Wise
Absolutely love Crystal's Kitchen! Every time we go, the food is hot, fresh, and absolutely delicious! We travel a half hour to forty-five minutes to get there, and it's so worth it! I highly recommend there food. I'm vegan and they have excellent selection!
John Liao
Been coming here for many years when I’m in the area. Their food is always consistent, delicious and nice portions. Price is reasonable and service is friendly. Highly recommended!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Pad Thai
Dr. Michael Robinson
This is based on my last done in experience. 5 of us ordered and only one of us found the food to be a 7 or better. In the past it was very good. Could have been an "off" night for the cook.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Red Curry
Tom C
If you're in West Bridgewater or even just driving through... you have to stop at crystals kitchen... it's next level good.. My go to is the house combo with the fried rice with pork... damn!
Honestly, it’s a hit or miss. I’ve been going to Crystal’s since the first OG staff back in 2015. That team was always courteous and nice with being able to ask for recommendations when trying new things off the menu, they would be personable, and ask how you are or how your day was going. This new staff, while they are respectful, are on their phones when not handling customers and it seems pretty unhygienic when also handling food. That disconnect makes them seem unfriendly and care more about themselves then making customers feel like they are at Crystal’s Kitchen.
The seating can be pretty difficult if a two party takes a table that seats four. While, the staff reserves two tables to eat on, do paperwork, and handle budget and inventory. No hate at all, I just feel they could maximize that space for guests to sit at like in previous years.
Today, I went and ordered the same items I always order which are crab rangoons, caterpillar roll, and pad thai w/ chicken tonkatsu on top and a fried egg. The crab rangoon was perfect. However, the caterpillar roll tasted not fresh at all. The fried egg was a bit undercooked and cold in the center yet piping hot on the outside. The pad thai was supposed to be a level two spicy upon placing my order. That was not the case. It was bland and lacked any spice at all. I had asked the waitress if there was any spice added to this and she confirmed there was but I had told her it was not spicy at all and lacked flavor. She offered to bring me a chili paste to add to my dish but I declined. I went last Sunday and the dish was superb with the level of spice I had expected. I asked the waitress if there were different cooks and she stated it’s always the same cooks six days a week.
I’m a bit disappointed as the reason I come here is because I know the food is always fresh, served well, and a memory of my teen years. Today was not the case, unfortunately. I hope each time I go it’s as good as when I order on days the food is amazing.
This is by far the best authentic Thai Asian food restaurant south of Boston! I have been coming here for many years, the high quality of the food, prepared with the freshest ingredients - never disappoints. The friendliness of the staff and exceptional hospitality makes this restaurant even more special.
I was certainly not pleased with the Penang Char Kway Teow. It tasted more like Thai fried noodles—nothing distinctly Malaysian about it. The chicken pieces over the fried rice were meager at best. It was basically just a box of carbs.
We called 30 minutes ahead to place a takeout order. The woman who answered the phone was curt, rude, and seemed impatient from the start.
When we picked up the order and paid, we got back to the car and realized one item was missing. We returned to the restaurant to ask for the missing dish. The same woman snapped at us, saying, “Why didn’t you say something when I repeated the order?!” Then she harshly asked, “So, what do you want?! Our kitchen is closing!”—even questioning my kids with a stern and intimidating tone.
I was stunned by her attitude. Fortunately, another woman, who seemed to be the manager or owner and was working quietly on the side, stepped in to apologize. She assured us the missing dish would be prepared quickly.
We were passing through town and needed to get back on the road. Looking back, we realized the confusion likely came from the way the order was repeated. The woman rattled off all three items very quickly and with a heavy accent: “Penang noodles teriyaki Japanese fried rice.” What we had actually ordered was:
1. Penang Char Kway Teow
2. Teriyaki chicken over Japanese fried rice
3. Japanese fried rice
It’s easy to see how the rushed and unclear repetition led to the mistake. Still, there’s no excuse for the rude and confrontational behavior we experienced. A little patience and basic courtesy would have gone a long way.
The food is awesome!
Incredible food and fantastic service! Great variety— lots of vegan options and the staff is very knowledgeable and accommodating of dietary restrictions. Can’t wait to come back.
I had Mongolian Beef with brown rice for lunch
. Excellent dish- fresh veggies cooked perfectly, beef tender, sauce was spot on.
Absolutely love Crystal's Kitchen! Every time we go, the food is hot, fresh, and absolutely delicious! We travel a half hour to forty-five minutes to get there, and it's so worth it! I highly recommend there food. I'm vegan and they have excellent selection!
Been coming here for many years when I’m in the area. Their food is always consistent, delicious and nice portions. Price is reasonable and service is friendly. Highly recommended!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Pad Thai
This is based on my last done in experience. 5 of us ordered and only one of us found the food to be a 7 or better. In the past it was very good. Could have been an "off" night for the cook.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Red Curry
If you're in West Bridgewater or even just driving through... you have to stop at crystals kitchen... it's next level good..
My go to is the house combo with the fried rice with pork... damn!
Restaurantji Recommends
The food is Fast, Fresh and absolutely Fabulous. By far the best Thai Food I have ever had!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scallion Pancakes, Mango Sticky Rice, Fried Ice Cream Sundae, Yellow Curry, Tom Yum Soup, Crab Rangoon, Crispy Combo, Chicken Pad Thai, Red Curry, Basil Pad Thai, Mango Stir Fried Chicken, Drunken Noodles, Spicy Tuna and Snow Mountain Roll Sushi, Pad See Yew, Basil Seafood, Chicken Satay, Fresh Rolls
Really good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Rangoon
Perfect food, perfect staffs. This is an absolute must-visit restaurant. I will definitely be back.
The food was so good that I ate too quickly, resulting in messy photos, but every single dish was absolutely delicious.
Atmosphere: 5
Food: 5
Service: 5
Can't recommend enough.
Atmosphere: 5
Food: 5
Service: 5
Great food!
Atmosphere: 5
Food: 5
Service: 5
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