Place has only gone down hill. Mobile order ahead and you still have to wait another 3-5 minutes when you arrive. Lot of workers appear to be standing around.
Atmosphere: 2
Food: 3
Service: 2
jerry he
My usual go to spot, morning and night. Every once in a while my order gets made wrong usually for food, but for the most part the staff are nice and will be able to help/rectify the problem!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Almond Croissant
Samantha Kraus
With only one person in line in front of me I managed to wait 20 mins just to have the worker in the window be high, have me repeat my order several times, tried to overcharge me and added the wrong ingredients to my sandwich
Atmosphere: 1
Food: 2
Service: 1
Eliana Alves
Very good place, good food, everything very pleasant.
Atmosphere: 1
Food: 1
Service: 1
Claudette Kasper
Never have I experienced such bad service at a dunkin’ donuts ! I am in awe actually. First off the woman at the drive thru register was a sweetheart. The man on the intercom that took our order was not listening to what we asked for and repeated back wrong items multiple times ! We thought we had it all set until we got to the window to pick up our order. The kids ordered a frozen hot chocolate, they received frozen ice coffee with no whip cream. They are kids , good thing they noticed it was coffee! The hot coffee we asked for flavor shots NOT the swirl specifically multiple times and our coffee was made with the swirl. We asked them to remake the items correctly and again they made the hot chocolate requested a frozen ice coffee. We were in the drive thru for what felt like 15 minutes.. people in the line left the line and glared at us like we did something wrong. Horrible, just Horrible. My husband was patient with them and tried to focus on the fact that all of America in short staffed ! Come on people .. train train train .. this kid had no idea what he was doing
Atmosphere: 1
Food: 3
Service: 1
Tieka Westley
Gentlemen in there were very pleasant and very patient.. I have one of the most complex coffees I believe and they both listened and made it perfectly.. The one that made it was new might I add and he made sure he stirred it.. The Absolute Best!!
Atmosphere: 5
Food: 5
Service: 5
Mandi Da
Was there today 3/18 and was treated rudely at the drive thru and given the wrong order. I then when inside and asked for it to be fixed and the employee wouldn’t helped and asked for the manager which I got . She refused to fix my order and just kept calling me baby I then asked for my money back and refused to do that I strongly recommend not using this store!
Atmosphere: 1
Food: 1
Service: 1
Elif Demirbas
This is the worst dunkin donuts I have been literally in the whole Massachusetts. I generally use the drive-tru on my way to work. Today, whoever was at the window at around 9:30, she was extremely rude. Looks like she was overly stressed with the crowd and could not manage her frustration. She literally throw the food bag, my card to me one by one, she was mumbling and complaining the whole time. I hope the manager takes time to read this and give the employer proper behavioral training. This is not the first time this happens.Most of the times, I get my order wrong. I ask egg and cheese on english muffin. When I get to my office, I see that it is bacon, egg, and cheese. Since, I don't eat bacon due to my dietary restrictions, it goes to trash. English muffin is always burned.These never happens in any other branches (at least people are decent and not passive aggresive to the customers). This clearly shows that this branch has very bad management and training of the employers.
Atmosphere: 1
Food: 1
Service: 1
Nicholas Drew
I go here almost daily - the majority of the time when you order from this location the attitude you get from the staff is that you are bothering them. I place mobile orders before leaving my home to avoid human contact so I can just go in and grab my coffee but lately this short 10 minute drive is not enough for them - and they make it verbally known that we should not be expecting a coffee in the morning in less than 10 minutes, even when ordering ahead? It's 2024, can just go to another location that is polite lol
Atmosphere: 1
Food: 1
Service: 1
John S
I asked for an EVERYTHING BAGEL WITH VEGGIE cream twice! Literally twice. I got an everything bagel with regular cream cheese on the side. You can't be too lazy to put cream cheese on a bagel and get the wrong cheese. They need better training smh
I asked for an EVERYTHING BAGEL WITH VEGGIE cream twice! Literally twice. I got an everything bagel with regular cream cheese on the side. You can't be too lazy to put cream cheese on a bagel and get the wrong cheese. They need better training
Atmosphere: 1
Food: 1
Service: 1
April Haskins
Horrible place to work was there for around six months with no issues so we first new assistant manager comes in then we get a new manager after that. The assistant was drinking nips from liquor store next door. Also was stealing from the tips and turned around tried to blame me. So I was told I was suspended with no pay until they reviewed the cameras. Around three weeks go by I hear nothing back from them. Still haven’t to this day but I’m glad to move on to a way better store and work with people who aren’t theifs and alcoholics is great. Just wanted people to know what truly goes on behind closed doors
Atmosphere: 1
Food: 1
Service: 1
Joseph Hickey
Reviewing because the recent ones of this DD were bad. My first time here. Passing by while working. I thought customer service was great and store was clean. Great music. Maybe it has new employees.
Atmosphere: 5
Food: 5
Service: 5
Butch W
Something has changed here and they are serving regular watered down coffee as a substitute for their cold brew. It is usually dark and strong. 2 days in a row. Sad.
Atmosphere: 4
Food: 3
Service: 4
Frank Williams
To be honest idk why I stop here knowing I’m not going to be happy about it. And there’s always this rude employee/manager that always gets the order wrong somehow today is the last time I go to this Dunkin to feel guilty for wanting a coffee and a donut specially because there’s always another down the street that’s
Place has only gone down hill. Mobile order ahead and you still have to wait another 3-5 minutes when you arrive. Lot of workers appear to be standing around.
Atmosphere: 2
Food: 3
Service: 2
My usual go to spot, morning and night. Every once in a while my order gets made wrong usually for food, but for the most part the staff are nice and will be able to help/rectify the problem!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Almond Croissant
With only one person in line in front of me I managed to wait 20 mins just to have the worker in the window be high, have me repeat my order several times, tried to overcharge me and added the wrong ingredients to my sandwich
Atmosphere: 1
Food: 2
Service: 1
Very good place, good food, everything very pleasant.
Atmosphere: 1
Food: 1
Service: 1
Never have I experienced such bad service at a dunkin’ donuts ! I am in awe actually. First off the woman at the drive thru register was a sweetheart. The man on the intercom that took our order was not listening to what we asked for and repeated back wrong items multiple times ! We thought we had it all set until we got to the window to pick up our order. The kids ordered a frozen hot chocolate, they received frozen ice coffee with no whip cream. They are kids , good thing they noticed it was coffee! The hot coffee we asked for flavor shots NOT the swirl specifically multiple times and our coffee was made with the swirl. We asked them to remake the items correctly and again they made the hot chocolate requested a frozen ice coffee. We were in the drive thru for what felt like 15 minutes.. people in the line left the line and glared at us like we did something wrong. Horrible, just Horrible. My husband was patient with them and tried to focus on the fact that all of America in short staffed ! Come on people .. train train train .. this kid had no idea what he was doing
Atmosphere: 1
Food: 3
Service: 1
Gentlemen in there were very pleasant and very patient.. I have one of the most complex coffees I believe and they both listened and made it perfectly.. The one that made it was new might I add and he made sure he stirred it.. The Absolute Best!!
Atmosphere: 5
Food: 5
Service: 5
Was there today 3/18 and was treated rudely at the drive thru and given the wrong order. I then when inside and asked for it to be fixed and the employee wouldn’t helped and asked for the manager which I got . She refused to fix my order and just kept calling me baby I then asked for my money back and refused to do that I strongly recommend not using this store!
Atmosphere: 1
Food: 1
Service: 1
This is the worst dunkin donuts I have been literally in the whole Massachusetts. I generally use the drive-tru on my way to work. Today, whoever was at the window at around 9:30, she was extremely rude. Looks like she was overly stressed with the crowd and could not manage her frustration. She literally throw the food bag, my card to me one by one, she was mumbling and complaining the whole time. I hope the manager takes time to read this and give the employer proper behavioral training. This is not the first time this happens.Most of the times, I get my order wrong. I ask egg and cheese on english muffin. When I get to my office, I see that it is bacon, egg, and cheese. Since, I don't eat bacon due to my dietary restrictions, it goes to trash. English muffin is always burned.These never happens in any other branches (at least people are decent and not passive aggresive to the customers). This clearly shows that this branch has very bad management and training of the employers.
Atmosphere: 1
Food: 1
Service: 1
I go here almost daily - the majority of the time when you order from this location the attitude you get from the staff is that you are bothering them. I place mobile orders before leaving my home to avoid human contact so I can just go in and grab my coffee but lately this short 10 minute drive is not enough for them - and they make it verbally known that we should not be expecting a coffee in the morning in less than 10 minutes, even when ordering ahead? It's 2024, can just go to another location that is polite lol
Atmosphere: 1
Food: 1
Service: 1
I asked for an EVERYTHING BAGEL WITH VEGGIE cream twice! Literally twice. I got an everything bagel with regular cream cheese on the side. You can't be too lazy to put cream cheese on a bagel and get the wrong cheese. They need better training smh
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I asked for an EVERYTHING BAGEL WITH VEGGIE cream twice! Literally twice. I got an everything bagel with regular cream cheese on the side. You can't be too lazy to put cream cheese on a bagel and get the wrong cheese. They need better training
Atmosphere: 1
Food: 1
Service: 1
Horrible place to work was there for around six months with no issues so we first new assistant manager comes in then we get a new manager after that. The assistant was drinking nips from liquor store next door. Also was stealing from the tips and turned around tried to blame me. So I was told I was suspended with no pay until they reviewed the cameras. Around three weeks go by I hear nothing back from them. Still haven’t to this day but I’m glad to move on to a way better store and work with people who aren’t theifs and alcoholics is great. Just wanted people to know what truly goes on behind closed doors
Atmosphere: 1
Food: 1
Service: 1
Reviewing because the recent ones of this DD were bad. My first time here. Passing by while working. I thought customer service was great and store was clean. Great music. Maybe it has new employees.
Atmosphere: 5
Food: 5
Service: 5
Something has changed here and they are serving regular watered down coffee as a substitute for their cold brew. It is usually dark and strong. 2 days in a row. Sad.
Atmosphere: 4
Food: 3
Service: 4
To be honest idk why I stop here knowing I’m not going to be happy about it. And there’s always this rude employee/manager that always gets the order wrong somehow today is the last time I go to this Dunkin to feel guilty for wanting a coffee and a donut specially because there’s always another down the street that’s
Atmosphere: 1
Food: 2
Service: 1
Loading...