Dunkin'
92 W Main St, West Brookfield
(508) 867-7440
Recent Reviews
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It never fails with this particular DD. Orders are continuously wrong. Again, another business staying open because of convenience and a lack of options.
Need to change menu! Same old same old....and go back to making fresh donuts!!!
Tons of coffee grounds in my iced half-calf with skim milk.
Atmosphere: 5
Food: 1
Service: 5
They just don't bother toasting the avacado toast anymore. 3rd time I've had bread not at all toasted. Today i ordered 2 neither were toasted at all. This is the last Dunkin location I go to because of this exact thing. They can't be bothered to do their job correctly. Sad.
Food: 1
Service: 1
The best ran DD in the area. Very fast drive through. Food is always made correctly...
Kid-friendliness: Very friendly staff
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Egg and Cheese, Wake-Up Wrap - Sweet Black Pepper Bacon, Bacon Egg and Cheese
Some of the rudest employees I have ever come across at any Dunkins. Started over the speaker with the tone, then at the window when we questioned what they were telling us at the window as it differed from the cost shown at ordering, as well as what was said when the order was handed to us. She stated it was a sandwich when we just ordered a bagel. When my mother questioned it the young lady snapped at her.The price when we ordered was 7 something. At the window I was told 4 something and when I questioned it saying it was too low I was told SHE was correct. Well I just checked my app and it was indeed 7 and some change.I understand that it was busy but the attitudes from both girls we interacted with was absolutely atrocious and uncalled for.
Atmosphere: 1
Food: 3
Service: 1
We went there around 6:15 at night . 4 employees were working and couldn’t be bothered with us so we left after waiting a good amount of time before anyone acknowledged us . There was nobody in the store or at the drive
Service: 1
My visit via the drive thru was quick. The crew were pleasant and welcoming.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Muffins, Donuts, Egg and Cheese on an English Muffin
Always nice at drive
Atmosphere: 4
Food: 3
Service: 5
Not my first go-to Dunkin's unless I have nowhere else to go. The drinks are okay but the food for breakfast is very low quality. I find this place to be lackluster when it comes to enjoying the food. A lot of it tastes very dry or as if it's been sitting out. The drinks as I said were okay but I feel like they are inconsistent because every single time I order a coffee or a refresher I feel like the way that it's made in the process of making it is different between each employee. I don't know if some employees stir the drinks some don't, maybe the way they're making the drinks are completely different. I just wish I had a consistent tasting drink. And with the refreshers sometimes or if not most of the time they taste very watered down here. Same thing with the Rockstar energy punch. The parking is a little congested and if the drive-thru line is busy you have to be really careful backing out if you're even able to because everything is so close together. Lastly the employee atmosphere seems very standoffish, the only time I ever feel like I'm being greeted kindly is when they have a new employee working here. Sometimes they don't even say anything to me when I come to the window. Overall a very simple Dunkin donuts slightly disappointing in some lights but it's a quick and easy place to get a quick drink or a quick bite but don't expect anything special from here.
Atmosphere: 2
Food: 1
Service: 3
Restaurantji Recommends
Stop there 2 times a day
Atmosphere: 4
Food: 5
Service: 5
Dunks!
Parking: There's 3 parking spots, and 1 handicap spot. People often park along the road behind the spaces, which has caused plenty of accidents.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Grilled Cheese
Always a great coffee and yummy food items. Clean, well run with friendly employees.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Muffins, Donuts
Long wait lines when trying to get to work. Always got to check the bag they've left many things out. Àhain condiments I would like to spread my cream cheese without using my finger and when I receive my small coffee it's always cold go back to styrofoam. My 3 year old son burnt himself just by touching ur paper cups.
Vegetarian options: All veggie bagels with veggie cream cheese and I also believe they have yogurt parfait
Kid-friendliness: It's more of an old folks gossip place
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Sausage Egg and Cheese, Hash Browns, Muffins, Coolatta, Coffee Roll, Turkey Sausage Egg and Cheese, Sourdough Breakfast Sandwich, Hazelnut Iced Coffee, Bagels
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