Dunkin'
92 W Main St, West Brookfield
(508) 453-6607
Recent Reviews
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The morning crew here is genuinely trash. I order a small coffee every day the same way and every day its messed up. Today they tried to hand me a freezing cold coffee in a hot cup. Its blatantly obvious the difference between hot snd cold coffee. The morning employees simply dont care. A few weeks ago I told them liquid sugar in my iced coffee. Specifically told them twice considering I had to tell them at the windows again when they informed me their turbo machine was down. Got my coffee and still was a massive amount of regular sugar. There is one older lady who works in the morning who has quite possibly the worst attitude ever. Place stinks. Coffee taste like water. Dont waste your money. I won't be anymore.
all great. I am a regular at this Dunkins
It's good but the coffee can be too hot to drink sometimes. The bagels don't taste like bagels- at all locations.
Everyone is great at this location. They know me by name and my coffee is always perfect!
I lived where there is a Dunkin on every corner, I just moved to town and I know I’m screwed w this DD. I have seen not so good service but this particular DD is bad
Must of time I walk in around lunch and again at night
Never seen a line around drive thru or more then one customer inside
Four people working, just loud telling each other stories while I’m just being ignored, after my order of a single cup of coffee they are clueless why I’m standing there waiting
I actually feel bad for management, must be exhausting working with people w no comment sense
“I wonder why I get paid minimum wage”
I love all the employees the service every now and then on a busy Saturday the line is out to the road but not really too bad... The food is dunkins its eh... ok!
The prices are sky high but isn't everything now?
Have one Pet peeve a new employee n I never saw her again... (these employees deserve tip they bust their butt up here).
super awkward. When the new employee simply kept my change.
I try to tip every time.. of course I wish I could afford more but she got a buck on One donut.. little excessive! But obviously that wasn't the point. The regular employees I would tip them $5 each time I went, if I could afford it as they are a wonderful crew,
I can't say enough about them!
And the ice coffee is usually consistent... I recommend this D&D..
Bought a 50 count of munchkins for $11.99 and the box was short 15 munchkins, someone there can't count. That's 30% missing.
It never fails with this particular DD. Orders are continuously wrong. Again, another business staying open because of convenience and a lack of options.
Need to change menu! Same old same old....and go back to making fresh donuts!!!
Tons of coffee grounds in my iced half-calf with skim milk.
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
They just don't bother toasting the avacado toast anymore. 3rd time I've had bread not at all toasted. Today i ordered 2 neither were toasted at all. This is the last Dunkin location I go to because of this exact thing. They can't be bothered to do their job correctly. Sad.
Food: 1
Service: 1
The best ran DD in the area. Very fast drive through. Food is always made correctly...
Kid-friendliness: Very friendly staff
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Egg and Cheese, Wake-Up Wrap - Sweet Black Pepper Bacon, Bacon Egg and Cheese
Some of the rudest employees I have ever come across at any Dunkins. Started over the speaker with the tone, then at the window when we questioned what they were telling us at the window as it differed from the cost shown at ordering, as well as what was said when the order was handed to us. She stated it was a sandwich when we just ordered a bagel. When my mother questioned it the young lady snapped at her.The price when we ordered was 7 something. At the window I was told 4 something and when I questioned it saying it was too low I was told SHE was correct. Well I just checked my app and it was indeed 7 and some change.I understand that it was busy but the attitudes from both girls we interacted with was absolutely atrocious and uncalled for.
Atmosphere: 1
Food: 3
Service: 1
We went there around 6:15 at night . 4 employees were working and couldn’t be bothered with us so we left after waiting a good amount of time before anyone acknowledged us . There was nobody in the store or at the drive
Service: 1
My visit via the drive thru was quick. The crew were pleasant and welcoming.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Muffins, Donuts, Egg and Cheese on an English Muffin
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