Burger King

983 Riverdale St, West Springfield
(413) 737-1343

Recent Reviews

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Andrew R

Better than the Burger King on Columbus Ave. They'll just ignore you. This one is better.

Atmosphere: 4

Food: 4

Service: 4

Erika Loyd

Fresh food

Atmosphere: 5

Food: 5

Service: 5

S1

Horrible business. DO NOT GET FOOD HERE!!!!

Atmosphere: 1

Food: 1

Service: 1

Juan Ramos

I wish they didn't try feeding old lettuce 🤮
It's always the individuals
Nobody's distracted yet always the individuals

Jennifer Peaslee

Best drive thru experience ever!!! Thank you

Atmosphere: 5

Food: 5

Service: 5

Christian

Diara and cornea and Shawn gave the best service the food was so good Big shout out to all three for incredible surface very friendly would recommend 100%

Atmosphere: 5

Food: 5

Service: 5

Gia Mendez

I love this place when I need fast food stop, it's always hot and delicious. Service is exceptionally friendly, fast, well mannered. We usually go in but today it was just a drive thru pick up. We just finished grocery shopping. Now you get to choose your sides because every time I come to BK I can't ever decide on fries or onion rings but now you can't have both tell them you want halfsies

Atmosphere: 5

Food: 5

Service: 5

Us Uhoh

Didn't have my item.. But my whopper was amazin!!!

Michael Parent

Go here often for lunch, fresh food served, quick service. Well run and maintained location.

Atmosphere: 5

Food: 5

Service: 5

Karla

My kids and I love coming here for ice cream cones as a treat. They make great sized icecream cones and anytime my puppy comes they always give her a treat. The employees are amazing and go above and beyond and have made this our favorite ice cream spot!

Atmosphere: 5

Food: 5

Service: 5

Kevin Omar Carrasquillo

Ordered two Royal crispy wraps, both had hairs in them. They politely asked if I would like them remade and when I look into the kitchen the person in charge of the fryer and preparing food was constantly touching EVERYTHING including personal belongings (phone) with their gloves to then continue to make food with those same gloves.

Ing Soc

Didn’t make the impossible whopper the way I requested it.

Atmosphere: 5

Food: 2

Service: 5

Tim Armitage

Very dirty and the employees are disgusting

Atmosphere: 1

Food: 1

Service: 1

Jenn

Came here because it was close to our hotel, and I had a gift card in my arsenal of travel gift cards. It's your standard BK, but the staff was great. My gift card was having issues so I prepared to concede and pay, but the gentleman behind the counter didn't give up and it eventually worked. It looked like a slow nite so there was a minimal wait time and the staff was in good spirits.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Hershey's Sundae Pie, Chicken Nuggets

Antonio M

ā­ā˜†ā˜†ā˜†ā˜† (1/5)

I’ve given this Burger King multiple chances because it’s the closest to my home, but I’ve been disappointed every time. The wait times are always excessive, no matter how simple the order. I’ve had to wait over 13 minutes on multiple occasions, which completely defeats the purpose of fast food.

The food quality is also noticeably worse than other Burger King locations, especially the one in Springfield, which serves fresh and well-prepared meals. Here, the food often tastes stale or poorly made.

On top of that, the staff’s attitude is unprofessional—I’ve noticed they can be rude, and at times, I’ve even felt a hint of racism in how they treat certain customers. It’s clear they don’t care about customer service.

I wouldn’t recommend this location unless you have no other choice. I really hope management takes action to improve service, food quality, and staff professionalism.

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Cheeseburger

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