Waited for my order almost 20 mins after placing a mobile order! Then was given ny order and not even told I had items missing from it! The manager has a very nasty attitude, she apologized for the wait but very rude to delivery drivers! NOT ACCEPTABLE! Then paid $11 for order and got a damn kid portion..NOT WELL! I was told they can only give a scoop of eveything!
Atmosphere: 4
Food: 2
Service: 1
The Service Partners
Id give it ZERO stars if I could. Placed an online order that said it was ready for pickup at 11:50 am. It was not so fine, I waited an additional 15 minutes on my lunch break for my order to be ready. Customer service was awful, everyone seemed miserable and argumentative. Then I get my order which was all wrong, I was missing a whole bowl along with other items, and the portions were ridiculous. Ended up wasting an additional 20 minutes for corrections only to be argued with instead of rectifying the issue. The manager was there and that was a total joke. I get my missing bowl only for that one to be wrong and the waiting game begins again. Not to mention, the place is dirty, you can't find a clean table and the register receipt tape is all the way out on the prep area onto the floor, staff literally tripped over it. Talk about liability concerns!
Jonathan Rodriguez
One of the worst experiences I have had in a while. I will not recommend anyone to eat here. Food was undercooked portion was small and I don’t understand why cause I ordered through Uber and I picked it up and it was one of the worst experience ever.
Atmosphere: 1
Food: 2
Service: 1
ADILSON COSTA
Dirty place, cold food, poor service, can improve!!!
David Antonovschi
They underscooped my damn protein. I’m a 6’4” guy I need my damn protein
Atmosphere: 3
Food: 3
Service: 1
Monica Thompson
Definitely short staffed. The employees were great & working hard. (Overworked obviously) The food wasn't bad. They were just out of half of it. Long line & wait. They only had 1 type of protein. Everything else was gone. Out of half the veggies & toppings. Employees were very pleasant but clearly stressed & overworked. This seems like more of a owner/upper management issue. I love Chipotle...I was definitely disappointed.
Atmosphere: 3
Food: 2
Service: 5
Recommended dishes: Burrito Bowl, Chicken Bowl, Cheese Salsa, Steak Bowl and Chips, Cheese and Guacamole
Julie Double
Had a good experience here for lunch. They were steadily busy, but we got through really quickly. The staff was surprisingly pleasant and the restaurant was clean. We were satisfied with our bowls. Their pricing is competitive to other fast food restaurants!
Atmosphere: 5
Food: 5
Service: 5
Grace Spear
They are always out of veggies and most proteins and when there running low on inventory such as cheese or salsa they skimp. Every other location I've gone too they never have this issue it's always west Springfield. So yes I will not be returning to west Springfield one ever, I'll be going else where. Lazy people
Atmosphere: 2
Food: 2
Service: 1
Jay Eme
Good but expensive
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burrito Bowl
Miriam Livingston
Terrible service. Everything was empty and it was very
Lunch time today. Packed, long line, moved slowly. Meat overcooked. Place unclean.
Atmosphere: 1
Food: 2
Service: 2
Jose Domingo
They need maintenance on the premisesVegetarian options: There are salads and tofu
Atmosphere: 2
Food: 5
Service: 3
Essie
I have left this place TWICE because the person doing the food did not have a hair net! This lady had a wig on which is not the issue, she just had it all over her face. I don't want to go all the way home and find a hair and have to complain so choose not to take the chance. I suggest Hair Nets!!!
Heavenly Skull
Great variety of flavors found
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Chicken Bowl, Carnitas, Cheese Salsa, Burrito Supreme, Steak Bowl and Chips, Tips, Onion w Green Pepper & Rice, Burritos, Cheese and Guacamole, Steak and Eggs, Chicken and Rice Bowl
Waited for my order almost 20 mins after placing a mobile order! Then was given ny order and not even told I had items missing from it! The manager has a very nasty attitude, she apologized for the wait but very rude to delivery drivers! NOT ACCEPTABLE! Then paid $11 for order and got a damn kid portion..NOT WELL! I was told they can only give a scoop of eveything!
Atmosphere: 4
Food: 2
Service: 1
Id give it ZERO stars if I could. Placed an online order that said it was ready for pickup at 11:50 am. It was not so fine, I waited an additional 15 minutes on my lunch break for my order to be ready. Customer service was awful, everyone seemed miserable and argumentative. Then I get my order which was all wrong, I was missing a whole bowl along with other items, and the portions were ridiculous. Ended up wasting an additional 20 minutes for corrections only to be argued with instead of rectifying the issue. The manager was there and that was a total joke. I get my missing bowl only for that one to be wrong and the waiting game begins again. Not to mention, the place is dirty, you can't find a clean table and the register receipt tape is all the way out on the prep area onto the floor, staff literally tripped over it. Talk about liability concerns!
One of the worst experiences I have had in a while. I will not recommend anyone to eat here. Food was undercooked portion was small and I don’t understand why cause I ordered through Uber and I picked it up and it was one of the worst experience ever.
Atmosphere: 1
Food: 2
Service: 1
Dirty place, cold food, poor service, can improve!!!
They underscooped my damn protein. I’m a 6’4” guy I need my damn protein
Atmosphere: 3
Food: 3
Service: 1
Definitely short staffed. The employees were great & working hard. (Overworked obviously) The food wasn't bad. They were just out of half of it. Long line & wait. They only had 1 type of protein. Everything else was gone. Out of half the veggies & toppings. Employees were very pleasant but clearly stressed & overworked. This seems like more of a owner/upper management issue. I love Chipotle...I was definitely disappointed.
Atmosphere: 3
Food: 2
Service: 5
Recommended dishes: Burrito Bowl, Chicken Bowl, Cheese Salsa, Steak Bowl and Chips, Cheese and Guacamole
Had a good experience here for lunch. They were steadily busy, but we got through really quickly. The staff was surprisingly pleasant and the restaurant was clean. We were satisfied with our bowls. Their pricing is competitive to other fast food restaurants!
Atmosphere: 5
Food: 5
Service: 5
They are always out of veggies and most proteins and when there running low on inventory such as cheese or salsa they skimp. Every other location I've gone too they never have this issue it's always west Springfield. So yes I will not be returning to west Springfield one ever, I'll be going else where. Lazy people
Atmosphere: 2
Food: 2
Service: 1
Good but expensive
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burrito Bowl
Terrible service. Everything was empty and it was very
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Restaurantji Recommends
Food as
Atmosphere: 4
Food: 4
Service: 4
Lunch time today. Packed, long line, moved slowly. Meat overcooked. Place unclean.
Atmosphere: 1
Food: 2
Service: 2
They need maintenance on the premisesVegetarian options: There are salads and tofu
Atmosphere: 2
Food: 5
Service: 3
I have left this place TWICE because the person doing the food did not have a hair net! This lady had a wig on which is not the issue, she just had it all over her face. I don't want to go all the way home and find a hair and have to complain so choose not to take the chance. I suggest Hair Nets!!!
Great variety of flavors found
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Chicken Bowl, Carnitas, Cheese Salsa, Burrito Supreme, Steak Bowl and Chips, Tips, Onion w Green Pepper & Rice, Burritos, Cheese and Guacamole, Steak and Eggs, Chicken and Rice Bowl