Terrible Dunkin’ Donuts if you think of going here do yourself a favor and don’t do it. I waited 30 mins for a single coffee. This location needs to figure this out
Atmosphere: 1
Food: 1
Service: 1
Kenneth Rumson
Literally the worst Dunkin I've ever been to, but the only one fairly close. Order always comes back wrong, and when you try to bring it up to staff, they argue back that it isn't their problem because you 'didn't order correctly'. Like, I'm reading my order off of a note, I'm certain I specified hot, not iced, and you rushed me forward before I could see my full order on the screen. Generally rude and unprofessional staff. Got an entire wrong food item today, again. Every time I go back there, thinking it can't get worse, it does.
Atmosphere: 1
Food: 1
Service: 1
Timothy Giacalone
Absolutely disgraceful. 15 mins before anyone even acknowledged I was there. Ordered a bagel with cream cheese. This is what they gave me lol. What a joke.
Atmosphere: 3
Food: 1
Service: 1
NM
These girls need some serious training...slow and lazy for real...I was here at 10am in the drivethru..3 cars in front of me...they already ordered..waited 20 mins at the speaker..no greeting no please hold no nothing...decided to leave and go to the dunkin on Main st in agawam..
Atmosphere: 1
Service: 1
Big Brоther
Every time I wasn’t pleasant..workers is so sloooooowly..every time my order is not finished…something must be wrong..can somebody change this supervisor ?..pleaseeeeeee🙏🥺
Atmosphere: 2
Food: 2
Service: 1
Madison
Just went to this dunkin and ordered a small iced cereal milk latte with half oat milk. I order this very often at other Dunkin’s and specifically say the cereal milk is just too sweet for me. At the ordering box for the drive thru the employee argued with me saying they can’t make that for me. I am also a barista so I questioned, “you can’t just make the cereal milk latte but do half oat milk and half cereal milk?” To which the employee said “that would be a different drink” so I said, “ok…. So can you just make that drink??”.
As I pulled up to the window to pay, it was left open and I heard/watched the employee complain about my order and make fun of it with the customer inside at the counter.
I told the employee that I no longer wanted the drink and left. I don’t like to complicate things for people but I am also a barista and know this is a very simple request that every other Dunkin I have gone to has done. No reason to argue about it then be actively making fun of it while I wait for the drink.
Cassandra B
i believe it’s time district brings a new manager into this location specifically. instead of district showing up and giving failing scores and also seeing how the store is running so poorly for a multitude of reasons. i think it’s time to make a shift in management because it seems whoever is responsible of managing this location specifically along with being given chance after chance to do better is visibly not equipped with the qualifications to run a business effectively or efficiently and clearly not equipped of being able to have growth in the position in order for the company itself to benefit and to grow from. i believe whoever is managing this location is responsible as to why operations are running so unbelievably poorly there.
Atmosphere: 1
Food: 1
Service: 1
Ovid Dieterle
Waited 30 minutes in like workers are on there phone and they kept forgetting my order
Atmosphere: 1
Food: 2
Service: 1
Jey
My sandwich was cold and the cheese wasn't even melted. And the bagel with cream cheese had frozen cream cheese and they dint even toasted it
Atmosphere: 2
Food: 1
Service: 2
Joshua Tourville
Absolute worst dunkin around. Employe a standing around doing nothing. Watched 4 orders in a row get messed up. Out of everything. Employees dropping the n bomb every two seconds. Corporate needs to send in a secret shopper.
At 8:20 I Ordered a large frozen coffee and an iced coffee was told they were out of iced coffee so I ordered a large and a medium frozen coffee we waited at the window for about 5 minutes to be told they could only make the medium with whipped cream the drink wasn’t frozen it was runny and there was a tiny amount of liquid whipped cream on it. I tried calling after and no one answered the phone. The reviews of this place speak for themselves.
Food: 1
Service: 2
James English
Watered down coffee. No body no taste. The cream thickened up the fluid. Taste like watered down cream
Gregory Holmes
I work 2 minutes from here and order breakfast here often. About half the time when I order a sourdough breakfast sandwich I arrive and they tell me they are out of bread and when they have the bread they usually forget toast it. Today it had American cheese instead of the white cheddar it's supposed to come with. My iced tea that I ordered with less ice was over half full of ice. I asked them to fix it and they argued with me. This is the only store that I've ever been to that argues with the customer. If there was another Dunkin close by I wouldn't go here. But I always figure they can't screw it up again and they usually do. The guy who ok argued with me today told me I could go to a different Dunkin there's plenty of them around. I will take him up on that and stop going there from now on.
Atmosphere: 1
Food: 3
Service: 1
breathless
visited this dunkin and didn’t even want to order food. workers ignore customers and are loud and gossipy. the lady who i assume is the manager had a very stank attitude. she was extremely rude, intentionally avoided eye contact, and was rushing me for no apparent reason. at that point i decided to just leave. would recommend going to a dunkin with workers who have actual customer service skills. not a dunkin where they ignore u to focus on drive through and disrespect you to your face.
Atmosphere: 1
Service: 1
Ousama
This place is awful service was bad my sandwich was cold and I asked for an egg and cheese no sausage they put sausage in it. They also charged me a different price up front than they asked in the beginning. They should shut down this place or hire different people.
Terrible Dunkin’ Donuts if you think of going here do yourself a favor and don’t do it. I waited 30 mins for a single coffee. This location needs to figure this out
Atmosphere: 1
Food: 1
Service: 1
Literally the worst Dunkin I've ever been to, but the only one fairly close. Order always comes back wrong, and when you try to bring it up to staff, they argue back that it isn't their problem because you 'didn't order correctly'. Like, I'm reading my order off of a note, I'm certain I specified hot, not iced, and you rushed me forward before I could see my full order on the screen. Generally rude and unprofessional staff. Got an entire wrong food item today, again. Every time I go back there, thinking it can't get worse, it does.
Atmosphere: 1
Food: 1
Service: 1
Absolutely disgraceful.
15 mins before anyone even acknowledged I was there. Ordered a bagel with cream cheese. This is what they gave me lol.
What a joke.
Atmosphere: 3
Food: 1
Service: 1
These girls need some serious training...slow and lazy for real...I was here at 10am in the drivethru..3 cars in front of me...they already ordered..waited 20 mins at the speaker..no greeting no please hold no nothing...decided to leave and go to the dunkin on Main st in agawam..
Atmosphere: 1
Service: 1
Every time I wasn’t pleasant..workers is so sloooooowly..every time my order is not finished…something must be wrong..can somebody change this supervisor ?..pleaseeeeeee🙏🥺
Atmosphere: 2
Food: 2
Service: 1
Just went to this dunkin and ordered a small iced cereal milk latte with half oat milk. I order this very often at other Dunkin’s and specifically say the cereal milk is just too sweet for me. At the ordering box for the drive thru the employee argued with me saying they can’t make that for me. I am also a barista so I questioned, “you can’t just make the cereal milk latte but do half oat milk and half cereal milk?” To which the employee said “that would be a different drink” so I said, “ok…. So can you just make that drink??”.
As I pulled up to the window to pay, it was left open and I heard/watched the employee complain about my order and make fun of it with the customer inside at the counter.
I told the employee that I no longer wanted the drink and left. I don’t like to complicate things for people but I am also a barista and know this is a very simple request that every other Dunkin I have gone to has done. No reason to argue about it then be actively making fun of it while I wait for the drink.
i believe it’s time district brings a new manager into this location specifically. instead of district showing up and giving failing scores and also seeing how the store is running so poorly for a multitude of reasons. i think it’s time to make a shift in management because it seems whoever is responsible of managing this location specifically along with being given chance after chance to do better is visibly not equipped with the qualifications to run a business effectively or efficiently and clearly not equipped of being able to have growth in the position in order for the company itself to benefit and to grow from. i believe whoever is managing this location is responsible as to why operations are running so unbelievably poorly there.
Atmosphere: 1
Food: 1
Service: 1
Waited 30 minutes in like workers are on there phone and they kept forgetting my order
Atmosphere: 1
Food: 2
Service: 1
My sandwich was cold and the cheese wasn't even melted. And the bagel with cream cheese had frozen cream cheese and they dint even toasted it
Atmosphere: 2
Food: 1
Service: 2
Absolute worst dunkin around. Employe a standing around doing nothing. Watched 4 orders in a row get messed up. Out of everything. Employees dropping the n bomb every two seconds. Corporate needs to send in a secret shopper.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
At 8:20 I Ordered a large frozen coffee and an iced coffee was told they were out of iced coffee so I ordered a large and a medium frozen coffee we waited at the window for about 5 minutes to be told they could only make the medium with whipped cream the drink wasn’t frozen it was runny and there was a tiny amount of liquid whipped cream on it. I tried calling after and no one answered the phone. The reviews of this place speak for themselves.
Food: 1
Service: 2
Watered down coffee. No body no taste. The cream thickened up the fluid. Taste like watered down cream
I work 2 minutes from here and order breakfast here often. About half the time when I order a sourdough breakfast sandwich I arrive and they tell me they are out of bread and when they have the bread they usually forget toast it. Today it had American cheese instead of the white cheddar it's supposed to come with. My iced tea that I ordered with less ice was over half full of ice. I asked them to fix it and they argued with me. This is the only store that I've ever been to that argues with the customer. If there was another Dunkin close by I wouldn't go here. But I always figure they can't screw it up again and they usually do. The guy who ok argued with me today told me I could go to a different Dunkin there's plenty of them around. I will take him up on that and stop going there from now on.
Atmosphere: 1
Food: 3
Service: 1
visited this dunkin and didn’t even want to order food. workers ignore customers and are loud and gossipy. the lady who i assume is the manager had a very stank attitude. she was extremely rude, intentionally avoided eye contact, and was rushing me for no apparent reason. at that point i decided to just leave. would recommend going to a dunkin with workers who have actual customer service skills. not a dunkin where they ignore u to focus on drive through and disrespect you to your face.
Atmosphere: 1
Service: 1
This place is awful service was bad my sandwich was cold and I asked for an egg and cheese no sausage they put sausage in it. They also charged me a different price up front than they asked in the beginning. They should shut down this place or hire different people.
Atmosphere: 1
Food: 1
Service: 1
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