Dunkin'

11 Pierce St, West Springfield
(413) 739-8577

Recent Reviews

Sort by
Dyana Pvz

It's a good place we go every week for a family breakfast for the last 8 years but they has the bathroom close for months is just for employees

Atmosphere: 3

Food: 5

Service: 4

Linda Heinze

Damn, those girls are working so hard this morning. Ordered And got my order in 5 minutes with a smile. Kudos to you girls today! This was through drive-thru.

Service: 5

Celines nieves- Ramos

I usually enjoy Dunkin’, but I’ve had a couple of disappointing experiences at this location. The last two times I visited, the customer service wasn’t great. I tried to politely mention that the tone over the speaker sounded a little frustrated, but the response I received was dismissive and unfriendly.

When I returned a second time, I was greeted with the same unfriendly attitude, and it felt like basic courtesy was missing. I’m always respectful when I speak to staff, so the energy I received back was disappointing.

Because of that, I decided to go to Starbucks today instead. I don’t enjoy leaving negative reviews, but customer service really does matter, and I hope this helps improve the experience for others in the future.

Service: 1

Ilya

Extremely long waiting in drive-thru in the morning!

Atmosphere: 2

Food: 3

Service: 2

Robin Outten

The place is always dirty and the workers are rude as hell especially when i went today couldnt get my order rigjt

Atmosphere: 1

Food: 1

Service: 1

chris a13

Stay away from this hell hole.
The staff were openly making fun of customers' orders, and the place looks like it hasn't been cleaned in months.
The woman that took our order was nice, but the rest of the staff is a gross mess.

Atmosphere: 1

Food: 1

Service: 1

Jillian C

Have usually had good experiences here, coffee is rarely wrong, employees typically friendly

Nadia Dimoglo

The slowest location around! Why bother even having this location if no employees to run it or slow employees….. spent almost 20 min in the drive thru…. Starbucks it is!!! Always something with Dunkin smdh

mangal magar

Doing so let ,we waiting 1 hours for my Oder, they didn’t take care about customer .

CJ Alicea

So i ordered the smores cold brew they are advertising and there’s no marshmallow cold foam no graham cracker crumble topping and i cant Even tell if they added milk in it tbh. The sticker says exactly how it should be made so i don’t know what the problem was. Wasn’t even busy either. Disappointed.

Food: 1

Service: 2

nani Slim

Extremely slow location they only pay attention to the drive through and have about 4-5 workers and can’t run the front what so ever. Do better training or higher people who know how to work during rush hour.

Mike Cortis

I was going to post about the rudeness of the staff I dealt with, but it seems everyone else beat me to it. The cashier walked away from the register before my receipt even printed.

Riqui Sepulveda

Good stuff

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Croissant, Egg and Cheese

Eddoel Velazquez

Worst service ever the only have the drive thru open because the have short staff I did understand that but they charge me and forgot to put 2 donuts I came back to the window walking and they said the I have to go around again for ask for the 2 items imagine my surprise and the drive thru was full with at least 10 vehicles well suck suck suck stolen money from well no aver again Thank DD keep the good work

Atmosphere: 1

Food: 1

Service: 1

Moy

I came into the lobby, and waited for someone to come and assist me with my order. I was watching a employee, hispanic with orange reddish hair watch me on her phone laughing, and didn't even assist me with my order, while the other employees were actively taking orders in drive-thru or cleaning. This is unacceptable behavior to me especially when I'm waiting for a prolonged period of time.

Service: 1

Loading...