Dunkin'

2068 Riverdale St, West Springfield
(413) 739-1612

Recent Reviews

Sort by
Victoria St.Dennis

Even with no cars in the drive through, employees ignore the counter and disappear into the back.

Stephen M

I like the variety of sandwiches and drinks and very fast service. They pay attention to detail.

A.

this is the worst dunkin in the area

Fusaichi Chev

This is by far the worst food that I had , the meal deal bagel was over cook and hard and the hash brown was crumbled like a ball . The people who work at the drive thru is like we own them a lot of money . Being treated like a criminal . By the way the sore hour said close at 9 but the dining room close at 8pm while I was there .

K B

The ladies that work drive thru are rude and dismissive - today I got my hot coffee in a broken cup leaking from the bottom. The lady handed me the coffee with a few napkins at the bottom so I didn’t think anything of it I got to work and the coffee was halfway gone in my cup and in my cup holder. These people need to pay attention I get the world is short staffed but I always leave a tip and say thank you - not anymore!

Aura Escribano

I’ve gone to this dunkin seeing that it’s the closest to my place of work 3 times in the last 2 weeks and every single time i go they are out of hash browns. My food always comes out wrong. and the lady on the microphone is rude and dismissive when ordering she just asks are you done after every item. AND today when i got my drink after i got to work im looking at it and it there is DIRT and MOLD in my drink.

Nashet Kush

I like donuts sometimes

J&A Rod

OmG soo nasty I was in line in drive thru while I was waiting this lady is taking out the trash and putting new bags she is also touching the trash No gloves for my surprise I get to the window to order my coffee the same lady that was outside took my order I am thinking this lady DID NOT WASH HER HANDS I am thinking maybe she is just taking my money and the other girl that was there was going to give me my coffee 🤔 Bull shit!! That lady also gave me my coffee I couldn't drink it!!! No way in hell....out in the trash.!! Never again all these Dunkin Donuts managers have to pay attention!! Are these freaking Dunkin Donuts worth it?? I rather go to a ice coffee shop and pay more.

Atmosphere: 1

Food: 1

Service: 1

J\u0026A Rod

OmG soo nasty I was in line in drive thru while I was waiting this lady is taking out the trash and putting new bags she is also touching the trash No gloves for my surprise I get to the window to order my coffee the same lady that was outside took my order I am thinking this lady DID NOT WASH HER HANDS I am thinking maybe she is just taking my money and the other girl that was there was going to give me my coffee 🤔 Bull shit!! That lady also gave me my coffee I couldn't drink it!!! No way in hell....out in the trash.!! Never again all these Dunkin Donuts managers have to pay attention!! Are these freaking Dunkin Donuts worth it?? I rather go to a ice coffee shop and pay more.

Elizabeth Anne

Rudest staff ever and how do you make coffee taste awful

Luis Remigio Corcino Gomez

I know not everybody is customer service oriented but when you decide to enroll in a fast paced company like Dunkin’ Donuts you have to understand what kind of day you will be facing every day specially every morning. The you can do is say good an offer at least a fake smile and. People in most of the cases will respond in a good manner. At least that’s what I expect from an associate in any company. And I know what I am saying cause I too work in an environment like Dunkin’ Donuts.

Atmosphere: 2

Food: 2

Service: 1

Kay O'Shea

Rudest staff ever! Never will return

Kay

Rudest staff ever! Never will return

Kyle Anderson

Useless staff to stupid and lazy to do their jobs. Claim to be out of everything because they get to stressed to do their jobs.

Christopher Buechl

Always an issue here always

Atmosphere: 1

Food: 3

Service: 1

Loading...