IHOP

640 Riverdale St, West Springfield
(413) 736-3854

Recent Reviews

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George Crim

Nice place to sit in

Atmosphere: 4

Food: 4

Service: 4

Shatona Jones

Greeted with smile from a nice young man... and it went downhill, it took us almost an hour to be greeted by our server, and almost another hour to get drinks and silverware... and let's not even talk about how long it took for server to take our order, what was he doing? The manager never came out... but at least the food was good and hot but I will never go back...

Atmosphere: 1

Food: 5

Service: 1

Rebecca Koenig

Could use a deep clean

Atmosphere: 3

Food: 3

Service: 4

Nauquaishia H Brown (Q)

Great prices...the pancakes and french toast are my favorites 😍

Atmosphere: 4

Food: 4

Service: 4

Anthony DeMaio

Awful experience, will not return. I have given this restaurant multiple chances, to no avail. I have had multiple to go orders with missing items, issues with orders when dining in, and the staff and manager seem lost, and unaware of how the restaurant industry works.

Atmosphere: 1

Food: 1

Service: 1

Darryl Ames

Very impressed. Waitress was exceptional.
Food very good.
Prices affordable

Atmosphere: 5

Food: 5

Service: 5

john FRONGILLO

The 1 star is for the owner, because the waiters are really running around and hustling and doing their very best. It wasn't even that busy but 2 waiters, doing the work of a host, cashier and waiting is outrageous. Do better. The amount of wait is not worth it with so many empty and available tables.

Atmosphere: 1

Food: 1

Service: 1

Gail Bergeron

Great food and prices , fast service waitstaff was awesome

Atmosphere: 5

Food: 5

Service: 5

chris cayo

Wait was pretty quick. Food was wrong with all 3 items ordered. Service was so thinly staffed the waiter was never present. The atmosphere was just loud and messy.

Atmosphere: 2

Food: 2

Service: 2

Алина

J was a sweetheart 10/10 service.

Atmosphere: 5

Food: 5

Service: 5

Minerva Rodriguez

Love this place. Breakfast all day it is amazing.

Atmosphere: 5

Food: 5

Service: 5

Michael Hackett

For the third and final time we attempted to eat at this particular IHop. It will be the last time. Wasn't busy, got seated after 3 minutes. Gave drink order right away. Sat for 10 minutes, never saw the drinks or a waiter/waitress. Again, was not busy. Except when we left , full waiting room, lots of tables left tho. They create their own problems with poor work flow from the very beginning. Would never recommend this restaurant. Third time this happened to us at this place.

trevor tarr

Waited 30 minutes to be seated just for dried out food warm drinks and the wrong food

Atmosphere: 2

Food: 1

Service: 3

T. D.

Absolutely Awful – Save Your Time and Money!!

The fact that Google still forcing people to rate things with at least 1 star is mind boggling to me. This place deserves 0 starts at best.

This was by far one of the worst dining experiences I’ve ever had. From the moment we walked in, the service was a disaster. Our waitress had a major attitude, got our order completely wrong, and when we pointed it out, she snatched the plate back and said, “whatever, it’s not that deep.” After that, she completely avoided us for the rest of the 20-something minutes we were there – and not because she was busy. The place was nearly empty.

Meanwhile, the atmosphere was just as bad. You could clearly hear the staff loudly gossiping and talking badly about customers. The same employee who was mopping the floor while we were eating was also having a loud phone conversation the entire time, walking around the dining area like it was his living room. Totally unprofessional and unsanitary.

The place looked dirty, the vibe was sad , and it only got worse. Two other tables had their orders messed up as well, and again, the staff responded with nothing but attitude and bickering. One party walked out, and another group left their plates untouched, telling us on the way out that they’d be contacting the manager because of how disgusting everything was their staff's behavior included as they too head how they were talking loudly in the back about customers.

And don’t even get me started on the food – it was bland, poorly prepared.

Bottom line: this place is a mess. Between the awful service, unprofessional staff, and gross environment, I wouldn’t recommend it to anyone

Atmosphere: 1

Food: 1

Service: 1

Damien Lamb

I love this place. The staff is busy the place very full on weekends but staff hustles with a real authentic care and friendliness. The 2x2x2 is a solid go to of mine and never disappoints. If you want breakfast any time without a sales pitch.

Atmosphere: 4

Food: 5

Service: 4

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