New Joy Wah
364 Westfield St, West Springfield
(413) 746-5977
Recent Reviews
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This place is a little hole-in-the-wall Chinese restaurant. Unfortunately, everything we ordered just wasn’t very tasty, though the service was good and friendly. It seems like a lot of people come here for takeout, but the food just didn’t hit the mark for us.
Atmosphere: 1
Food: 1
The food was good.
My friend recommended we try their General Tso's Chicken, so we did. It was cooked the way it's supposed to be cooked and made it to us CRUNCHY, with the sweet and spicy sauce that was to be expected. (Many other places , don't make it as crunchy and I don't understand why) but theirs was cooked perfectly. The sauce was just ok.
The fried rice was also good and had a great texture, but did seem to be missing something that most other Chinese restaurants have in theirs, maybe egg, maybe more vegetables or bean sprouts, but it seemed very plain. It didn't taste bad, it was just different and it could have used a little more something.
The beef teriyaki was very good. It was a little dry, but it was still VERY good.
I also bought chicken chop suey. It was EXCELLENT! They included the crunchy noodles (without me having to ask) and the white rice was cooked perfect as well. And they didn't short us on the white rice, it was packed perfect.
___For some reason that seems to be the thing at a lot of Chinese restaurants, were they pack the rice very loosely.
I'm not sure if I'll return here, but probably not, because we found metal strips in our food. Like some sort of scrubbing type of metal. I'm sure it was something they used to clean the pans, utensils, or stove, but this wasn't good.
I was going to bring it back to the restaurant to show them, but my son put it in his pocket and lost it. 🤦🏼♀️
If it hadn't been for the metal in the food, I would have definitely gone back again.
Atmosphere: 2
Food: 4
Service: 5
Great food, luv these people. Big portions, fair prices,always fresh cooked. Best tasting Chinese food in the area.
Atmosphere: 3
Food: 5
Service: 5
Fantastic affordable food. Best for takeaway.
Atmosphere: 3
Food: 5
Service: 4
Could you stay and eat comfortably? Yes. Do most folks? No. Prices have gone up, but you honestly can't blame them. Costs have gone up everywhere, and they have bills to pay, too. Food is always delicious and we'll portioned. Been eating here for over 20 years.
Atmosphere: 2
Food: 4
Service: 5
I always buy dinner from here and have never had an issue with my mushroom allergy. I always state i have a mushroom allergy, however last night when I got my order, it had mushrooms in it, after stating about my allergy. I didn't notice right away until I started to feel weird. Come to find out it was full of mushrooms! I survived, however, will not order again.
Atmosphere: 5
Food: 2
Service: 5
when we orderd food from there last night we expressed that there was an allergy to mushrooms and they completely disregarded it and sent food with mushrooms and my mother had a reaction and this is the first time this has happend to her but now this is our last time ordering food from this place this place has gone down hill lately and we will take our business to another place who respects the allergy frendly place
Atmosphere: 1
Food: 1
Service: 1
Make top notch Grneral TSO chicken, very tasetfull, perfect consistency always, crispy core and moist, juicy inside.
Atmosphere: 5
Food: 5
Service: 5
I had to throw the food away because it tasted out of date. Multiple items.
Food: 1
Food is always great and made quickly. Best spot in the city for Chinese food. Only downside is they don't deliver but it's worth the drive.
Atmosphere: 3
Food: 5
Service: 4
Restaurantji Recommends
Quite possibly the worst Chinese food in West Springfield. Ordered takeout in person and waited in the dingy dining room while it was prepared. Still half of my order was cold and all of it lacked flavor.
Atmosphere: 1
Food: 1
Service: 3
Food was way over cooked boneless ribs, was way over cooked, like burnt french fries. Chicken fingers was ok. Rice. Plain, no veggies. Not going here again. Service from the lady was ok.
Atmosphere: 1
Food: 1
Service: 5
Good food.
Atmosphere: 3
Food: 5
Service: 5
Very friendly and authentic. Thank you for your outstanding
Atmosphere: 5
Food: 5
Service: 5
Food is really good. Very disappointed that prices have almost doubled and portions have gotten considerably smaller with the new containers.
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