They made mistakes on the order. They give you leftovers food not fresh at all. And they are not respectful to customers.
Atmosphere: 3
Food: 3
Service: 1
Linda Biagiotti
I used to love this location. Last couple times stopping here food was not fresh. So dry and Luke warm at best. What happened?
Food: 2
Service: 4
Yoda
Very dirty not good customer service
Claire S
Slow, horrible customer service, The wait was ridiculous nearly an hour. Horrible customer Communication. Filling orders for people in back of the line ahead of the person that’s in front of the line multiple times over. Horrible, I have never had such a horrible experience in any fast food restaurant. Do Better!!
Atmosphere: 1
Food: 3
Service: 1
Tracy Norton
This location is often slow and there is generally an issue with my order but the staff are typically quite helpful in finding resolutions. Likely a situation of overworked and underpaid, food is always hot which is a plus.
Atmosphere: 4
Food: 4
Service: 5
Makhi Ohio
Waited 3 hours for some damn chicken
Paul Russell
Got food poisoning from west Springfield. Do not recommend. And since when did they have soft chicken? It was soggy greasy and i am 24 hrs later still experiencing symptoms of bad food poisoning
Atmosphere: 1
Food: 1
Service: 1
Zack Bruzgo
I went here on Thursday June 27th to get lunch when I was traveling for work. When I went through the drive thru I gave the rude lady my credit card to pay. Fast forward 2 days I see two charges on my credit card I did not make, 1 was at that same KFC & the other was for Xfinity/Comcast. I would not recommend anyone to go to this kfc because they are stealing customers credit card information. I have notified the local police. It’s disgusting that you can’t even go and get lunch after a long day of work & travel without getting your information stolen. I suggest no one should go here.
Atmosphere: 1
Food: 1
Service: 1
Kadir Aydın
You pay expecting to get something fresh, but what they serve is the complete opposite. The fries were cold and stale. The chicken was dried out on one side, not juicy at all — like it had been sitting there for hours. And the worst part? There’s no one to speak to. When you try to bring up the issue, no one helps you — they all just disappear to the back. If you want to throw your money away, come to this KFC. I seriously don’t understand how they can mess up a product that’s already pre-made. Completely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Armando Ruiz
“ You don’t like it you don’t have to come” was the response to poor service. After driving home realized that my order was incomplete: Before that I requested the dessert poppers but unfortunately I’d have to wait 20 minutes. Before that I was told they don’t sell them when I was there recently and purchased them.
Your staff doesn’t care and it shows in their attitude and service: Take your hard earned money elsewhere this place is as bad as it gets
They made mistakes on the order. They give you leftovers food not fresh at all. And they are not respectful to customers.
Atmosphere: 3
Food: 3
Service: 1
I used to love this location. Last couple times stopping here food was not fresh. So dry and Luke warm at best. What happened?
Food: 2
Service: 4
Very dirty not good customer service
Slow, horrible customer service, The wait was ridiculous nearly an hour. Horrible customer Communication. Filling orders for people in back of the line ahead of the person that’s in front of the line multiple times over. Horrible, I have never had such a horrible experience in any fast food restaurant. Do Better!!
Atmosphere: 1
Food: 3
Service: 1
This location is often slow and there is generally an issue with my order but the staff are typically quite helpful in finding resolutions. Likely a situation of overworked and underpaid, food is always hot which is a plus.
Atmosphere: 4
Food: 4
Service: 5
Waited 3 hours for some damn chicken
Got food poisoning from west Springfield. Do not recommend. And since when did they have soft chicken? It was soggy greasy and i am 24 hrs later still experiencing symptoms of bad food poisoning
Atmosphere: 1
Food: 1
Service: 1
I went here on Thursday June 27th to get lunch when I was traveling for work. When I went through the drive thru I gave the rude lady my credit card to pay. Fast forward 2 days I see two charges on my credit card I did not make, 1 was at that same KFC & the other was for Xfinity/Comcast. I would not recommend anyone to go to this kfc because they are stealing customers credit card information. I have notified the local police. It’s disgusting that you can’t even go and get lunch after a long day of work & travel without getting your information stolen. I suggest no one should go here.
Atmosphere: 1
Food: 1
Service: 1
You pay expecting to get something fresh, but what they serve is the complete opposite. The fries were cold and stale. The chicken was dried out on one side, not juicy at all — like it had been sitting there for hours. And the worst part? There’s no one to speak to. When you try to bring up the issue, no one helps you — they all just disappear to the back. If you want to throw your money away, come to this KFC. I seriously don’t understand how they can mess up a product that’s already pre-made. Completely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
“ You don’t like it you don’t have to come” was the response to poor service. After driving home realized that my order was incomplete: Before that I requested the dessert poppers but unfortunately I’d have to wait 20 minutes. Before that I was told they don’t sell them when I was there recently and purchased them.
Your staff doesn’t care and it shows in their attitude and service: Take your hard earned money elsewhere this place is as bad as it gets
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Kind employees, clean restaurant, very relaxing yet professional! 5/5 will definitely come again.
Atmosphere: 5
Food: 5
Service: 5
8:27pm June 2nd worker decides to lock the store and just sit there and eat.
Service: 1
All the tables were very dirty. I like the food but they have to do better with cleaning.
Atmosphere: 3
Food: 3
Service: 3
Nice chicken and waffle
Atmosphere: 5
Food: 5
Service: 5
Kenny and kaila got me right much respect to them. Well mannered and honest and for sure kfc worthy thanks again
Atmosphere: 5
Food: 5
Service: 5
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